Transferring points between SQ and VA - Discrepancies | Australian Frequent Flyer
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Transferring points between SQ and VA - Discrepancies

Stork

Newbie
Joined
Feb 8, 2009
Messages
5
When I read (in late 2018) that VA and SQ were about to change the exchange rate on FF points, I shifted nearly all my Velocity points to my Krisflyer account. I haven't had the opportunity to use them since, because I already had a LH RTW booked and my only other foreign travel was to Costa Rica at Christmas, where SQ would have been no help anyway.

But when I got my latest Krisflyer statement, it said that nearly all of my points would expire in the third quarter of this year - bizarrely, it spread them over three months, even though all the Velocity point were transferred at the same time.

I have found that taking things up with Krisflyer Customer Service doesn't get you anywhere, so I thought I would just transfer them back to Velocity, who told me that the two airlines had suspended all transfers of points, and would not resume 'this feature' until flight schedules had returned to normal.

So there we are: SQ will not transfer your points because of all the stress, etc, cause by Covid-19, but they have no difficulty in cancelling them (by deeming them to be 'expired').

Has anyone else had similar experiences ?
 

serfty

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Late 2018 implies expiry late 2021.

However, 18 months of no activity at all in your account will expire them as well.

When was your last activity?
 

Stork

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Joined
Feb 8, 2009
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5
4 October 2019 on SQ221, returning after an RTW on an LH ticket but with my SQ Krisflyer number.
 
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I have zero exp with pts VA>KF - others here who have transferred may know more. Normal exp of KF pts is 3yrs - but I have no idea if this is applicable to VA transferred pts.

IMO as always KF call Ctr is where to head - but seems you have done that - it may also be that the Agent you spoke to may not be totally over the transfer arrangement. OP if you have the time call them again and ask the Agent to put you onto their Manager (I have no idea how busy they are and how long you will need to wait) - alternatively a properly constructed factual email with exact dates might be the way to go - sorry I cannot be more help.
 

Stork

Newbie
Joined
Feb 8, 2009
Messages
5
That sounds sensible; my experience with the KF customer service people is that each successive contact is with a different person. And given all the rest of the news these days, the significance of my frustration seems to get smaller every day.
 

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