Tiger perpetually late - Who is responsible for inaccurate departure times?

[markis10]

well it's not lke the TT staff have much elseto do once they close off check-in 45 minutes prior to departure. They CLAIM they have to do 'departure stuff' - you'd think one of those 'departure things' would be to poke their head out and se if the plane's arrived yet.

.

Why would they poke their head out, they know when its due and where it is by their own internal systems that are updated by ACARs, they actually have a lot to do as Tiger checkin staff are also the gate attendants/dispatchers as well, and the poor souls are usually paying back the cost of the their training as well :evil:

 

[straitman]

But if the aircraft has not arrived there is no need to attend the gates or anything to dispatch :!: :shock:

 

[markis10]

But if the aircraft has not arrived there is no need to attend the gates or anything to dispatch :!: :shock:

But they can close off the load sheets etc, or just have a cuppa and chat up the local feds

 

[ethernet]

Look, people imply it may unreasonable to expect the boards to be accurate. Good managers strive for excellence, the failed ones
seem to make excuses for slovenly performance, and the worst ones just swallow whatever's on the plate.

I wonder if stooge/ PR managers for airports are chiming in. The right question is to ask is which airports are below par? - and how do we fix this. It also begs the question if airport workers/airlines have some kind of gag order.

One temporary fix may be a sign like 'The information and times displayed may not be accurate and are indicators only. Sydney Airport thanks you for understanding that we put our profit before your time or convenience.'

The second issue is how to get good, timely information? Discovered website http://16Right.com that has ACARS and limited live streaming tower VHF. From there you can pick up tips how to receive and decode ACARS should anyone be interested. I have not checked availability for BlackBerry and iPhones, but it should be doable from these platforms.

Australia’s Transport Minister Anthony Albanese needs to be tipped off.
The productivity being lost from this shameful practice must be a lot.

 

[dajop]

Look, people imply it may unreasonable to expect the boards to be accurate. Good managers strive for excellence, the failed ones
seem to make excuses for slovenly performance, and the worst ones just swallow whatever's on the plate.

If a flight is running 5 hours late IMHO it is not unreasonable for a FID to have an updated departure time. If a flights is running 20-30 minutes late, it is probably in the airlines interest to have everyone at the gate ready to board and turn round the aircraft as quick as possible - to try and regain some time, and understandable why the FID may not be updated.

 

[markis10]

The second issue is how to get good, timely information? Discovered website http://16Right.com that has ACARS and limited live streaming tower VHF. From there you can pick up tips how to receive and decode ACARS should anyone be interested. I have not checked availability for BlackBerry and iPhones, but it should be doable from these platforms.

That is a private operation and is not totally reliable, and its funny that you found it looking for flight information when you have expressed frustration with the Melbourne Displays, Melbourne have their own version: Live Flight Radar - Melbourne Airport

At the end of the day the information given to the public is often restricted, with QF I often log onto the online arrivals/departures area because it tells me what is happening before the airport does, when the flight gets cancelled it means I am first in the line to be making alternate arrangements, often before the qantas club have called it!

 

[Leumas]

Look, people imply it may unreasonable to expect the boards to be accurate. Good managers strive for excellence, the failed ones
seem to make excuses for slovenly performance, and the worst ones just swallow whatever's on the plate.

I wonder if stooge/ PR managers for airports are chiming in. The right question is to ask is which airports are below par? - and how do we fix this. It also begs the question if airport workers/airlines have some kind of gag order.

One temporary fix may be a sign like 'The information and times displayed may not be accurate and are indicators only. Sydney Airport thanks you for understanding that we put our profit before your time or convenience.'

The second issue is how to get good, timely information? Discovered website http://16Right.com that has ACARS and limited live streaming tower VHF. From there you can pick up tips how to receive and decode ACARS should anyone be interested. I have not checked availability for BlackBerry and iPhones, but it should be doable from these platforms.

Australia’s Transport Minister Anthony Albanese needs to be tipped off.
The productivity being lost from this shameful practice must be a lot.

If this really annoys you that much, please let us know when you hear back from the appropriate authorities. I assume you've ALREADY complained to them.

Please don't imply the other posters here of anything other than people willing to share their travel experience. Also be clear that I don't think anyone here is trying to make excuses. We all face the same problems, and we're merely sharing our experience and opinion.

Pointing fingers here won't achieve anything.

 

[ethernet]

I have got to say the speed and quality of information is fantastic, as well as other points of view I had not considered. I thank all contributors. BTW the Melb Airport site was a subset and contained inaccuracies and omissions.

Today I polled my contacts about this matter and got responses like
'What the point of having a sign up - if its wrong" and
"Have 'Late' and 'Delayed' become politically incorrect words" and
"No, it never occurred to me that the signs would not be right"

I have not found who has access to ATC raw data - there will board with the 'slots' penciled in - and there is no reason I can think of why commercial flights arrival/departure times need restriction - other than embarrassment and nebulous passenger control factors.

A Global view, would allow the passenger to predict how long to check-in, , flight delay time, how long to collect baggage, and how long to clear customs and the time to city. Strange how this has not happened. But it is much easier to fathom why.

Some members don't have to theorize too much - they know from experience the in and out time on QF is a damn side faster than johnny come lately charter pretend airline - with chronic under staffing.

 

[BAM1748]

Can't say I've ever noticed departure time being out at all (but then I don't fly Tiger) for the flights I use. If the flight is delayed that much it's just a walk back to the lounge or bar isn't it.

This issue seems to be a storm in a tea cup for anyone not traveling Tiger, which is nearly all us here.

Matt

 

[straitman]

This issue seems to be a storm in a tea cup for anyone not traveling Tiger, which is nearly all us here.

Matt

Note to self. Must travel Tiger one day to see what all the fuss is about :!:

 

[JohnK]

Note to self. Must travel Tiger one day to see what all the fuss is about :!:

I was going to fly Tiger next week down to MEL but then DJ and QF came up with specials.

I am going to fly Tiger one of these days as I feel the need for some more anxiety and torture in my life. But I draw the line in the sand and not Jetstar flights ever....

 

[straitman]

I was going to fly Tiger next week down to MEL but then DJ and QF came up with specials.

I am going to fly Tiger one of these days as I feel the need for some more anxiety and torture in my life. But I draw the line in the sand and not Jetstar flights ever....

An interesting line to draw IMHO as JQ are leaps and bounds better than TT.

 

[jsd]

An interesting line to draw IMHO as JQ are leaps and bounds better than TT.

More like TT are leaps and bounds ahead of JQ, much prefer a ticket on TT anyday, at least the cabin staff are friendly, oh and TT don't lose your bags (unlike JQ,10 times out of 10 flights)


Josh

 

[straitman]

More like TT are leaps and bounds ahead of JQ
Josh

Sorry I can't come at that one.

 

[jsd]

Sorry I can't come at that one.

I'm just one of those people who accept that what I pay for is what I should with receive, my bum in a seat on their plane between two points, if I want all that extra fancy cr*p I have to pay for it


Josh

 

[straitman]

I'm just one of those people who accept that what I pay for is what I should with receive, my bum in a seat on their plane between two points, if I want all that extra fancy cr*p I have to pay for it


Josh

I agree though I do expect to get there at some semblance of the scheduled time which is my biggest issue with TT.

 

[jsd]

I agree though I do expect to get there at some semblance of the scheduled time which is my biggest issue with TT.

I i need to be there on time, I will pick QF

If i have no great need to be there on time, its TT all the way


Josh

 

[oz_mark]

I agree though I do expect to get there at some semblance of the scheduled time which is my biggest issue with TT.

Schedules are only there to let you know how late the plane is.

 

[serfty]

... oh and TT don't lose your bags (unlike JQ,10 times out of 10 flights) ...

Interesting :shock:

Is there anything unusual about your bags that causes JQ to mislay them so?

 

[jsd]

Interesting :shock:

Is there anything unusual about your bags that causes JQ to mislay them so?

Nothing out of the ordinary, its just your run of the mill black suitcase.


Josh