Tiger Airways should not be in our country!

[titfilou]

Im just watching "airways", and it make me so angry that i had to write something here.

Australian love travelling and love flying. Tiger Airways is an embarrassment for Australia. This is not our spirit. We help each other, and our customer service usually are helpful.

How do we stop those guys stealing customer from our true Australian Airlines, Qantas and Virgin Australia?

 

[thewinchester]

Australian love travelling and love flying. Tiger Airways is an embarrassment for Australia. This is not our spirit. We help each other, and our customer service usually are helpful.

I would contend they are an embarrassment for Singapore and not Australia, considering the parent company is based there.

And as for steering people away from them, ain't going to happen. There's a broad spectrum of customer groups, and Tiger as a commercial entity chooses to go after the dollars of the bottom of the market.

I say let Tiger keep that customer segment, and keep more of the dross away from QF.

 

[Timba-Jet]

Could you explain what you saw on the show, so we can try to relate to your opinions.

Having said that, people have the choice to fly or not to fly with Tiger. Generally more choice is a good thing for us customers.

 

[Saab34]

I take it you are not in the industry. Customer service rubbish? Look at some of these passengers, they are their own enemy.

How do we stop those guys stealing customer from our true Australian Airlines, Qantas and Virgin Australia?

Tiger has made it possible for millions to fly that would have never had the chance, not to mention visit more places more often. No other carrier has had such an impact like TT has.

They "steal" customers from other airlines because of so called "good value" airlines like Virgin Australia and Qantas gouge everyone in sight.

Wake up matey.

 

[titfilou]

I must admit, I sort of agree with you. However half of those people flying tiger, end up with a flight costing them twice as much than my flight with QF.

 

[titfilou]

well ok I explain:

This poor old lady, did not realize that she had to check-in online. She arrives at the Aiport and she is told that she has to pay $25 for check-in.

Ok its her fault. But like you guys say, people flying tiger are people who never usually fly!!! How could she know that sort of stuff...

After she comes back with her $25, the "supervisor" tell her that her carry-on is over-weight! By what... 800grams!

A good customer service would have let that go since they already took $25 from her.

 

[yohy?!]

It's embarassing that people pretend (or do not think) to have $25 when they are travelling!

Tiger & Airways really just highlight that whilst it may be cheap to buy a ticket, some really should just take the bus!

 

[Awesom Andy]

As much as I don't like Tiger, they have allowed a lot of people to fly somewhere for a holiday. Without this type of airlines, quite a few people wouldn't even have the option to fly.

What we need to understand is, Tiger operates on a model that is different from the old fashioned airline. It is a different product offering, and consumers need to make the decisions as to whether the product is suitable for their needs.

In the end, it's not a question of good or bad as such. It's the choice of products, and we need to make the choices based on our needs before handing over the money, rather than just jumping in and finding out about things later.

 

[Saab34]

A good customer service would have let that go since they already took $25 from her.

And what would that mean to the other thousands of customers who have had to pay, not fair at all. Why is this passenger so different to the rest? Some of Tiger's fees are nothing compared to say Ryanair.

You need to remember, all of Tiger's ground staff work for Aerocare, not contracted to Tiger, they also work for Pacific Blue, Virgin, Skywest....They are ORDERED to follow these procedures from Tiger, and the same follows to Virgin, they have criteria in place for Aerocare to abide by, and if they don't, then people get into serious trouble.

 

[drron]

And what would that mean to the other thousands of customers who have had to pay, not fair at all. Why is this passenger so different to the rest? Some of Tiger's fees are nothing compared to say Ryanair.

You need to remember, all of Tiger's ground staff work for Aerocare, not contracted to Tiger, they also work for Pacific Blue, Virgin, Skywest....They are ORDERED to follow these procedures from Tiger, and the same follows to Virgin, they have criteria in place for Aerocare to abide by, and if they don't, then people get into serious trouble.

This was a little old lady not a computer savvy young thing.I dont care who employs you a little understanding and empathy goes a long way.And by the way will engender loyalty.

I would love to be around when you grow old and there is new technology is around that you do not understand and see whether your views would be the same then.

 

[nlagalle]

Tiger has made it possible for millions to fly that would have never had the chance, not to mention visit more places more often. No other carrier has had such an impact like TT has.

They "steal" customers from other airlines because of so called "good value" airlines like Virgin Australia and Qantas gouge everyone in sight.

Sorry but TT has not made that big an impact. They have clearly illustrated you certainly need to read the fine print very very very carefully.

And they wouldn't have stolen those customers, more that they never would have considered the others. Mind you they don't have $10 sales either..

QF will look after well before TT does. even JQ will!!

 

[stomplad]

U get what u pay for. Jetstar much the same, ...dont follow any of their rules, no flexibility. Budget airlines have their role.

 

[Saab34]

This was a little old lady not a computer savvy young thing.I dont care who employs you a little understanding and empathy goes a long way.And by the way will engender loyalty.

I would love to be around when you grow old and there is new technology is around that you do not understand and see whether your views would be the same then.

I am sure the checkin agent feels the same way. But they have no choice, especially when Tiger Management will have seen that footage.

Tiger Management makes the rules, if the agent wants to let something like this slip, well then that's their decision, but not only is Aerocare's contract on the line, but so the the employees job.

Its the risk Tony Davis appears to want to take, being focused on the bottom line and all.

Sorry but TT has not made that big an impact. They have clearly illustrated you certainly need to read the fine print very very very carefully.

The rules are are not hard, people make them hard. You have purchased a fare class that is marked "Online checkin", and when printing the boarding pass before continuing you need to confirm:

I have a printer to print off my boarding pass.

otherwise it clearly states a service fee will apply. How much harder does it get???????
​

 

[Timba-Jet]

Tiger as a commercial end chooses to go after the dollars of the bottom of the market.

I say let Tiger keep that customer segment, and keep more of the dross away from QF.

Dross?
A person who chooses to fly Tiger based on affordability does not make them any worse or better than a person who can afford to fly J in QF.

Think arrogant celebrity or over demanding frequent flyer who expects more benefits than they are entitled to, is that dross?

 

[nlagalle]

The rules are are not hard, people make them hard. You have purchased a fare class that is marked "Online checkin", and when printing the boarding pass before continuing you need to confirm:

I have a printer to print off my boarding pass.

otherwise it clearly states a service fee will apply. How much harder does it get???????
​

does it state the cost? (I haven't gone to the site lately). I'm not making excuses for her, but TT certainly don't make it easy either. At the end of the day we csn chose who/how we fly. I chose anyone but TT.

But I do hope they stick around as I find Air Ways so entertaining!

 

[drron]

I am sure the checkin agent feels the same way. But they have no choice, especially when Tiger Management will have seen that footage.

Tiger Management makes the rules, if the agent wants to let something like this slip, well then that's their decision, but not only is Aerocare's contract on the line, but so the the employees job.

Well you said in your previous post that Virgin would do the same.There you are wrong.I have related before my experience with DJ at MCY.A 92 year old woman had her flight cancelled by JQ-they couldn't help her.I took her to the DJ counter who booked her onto their flight without charging her any extra.The agent then rang her family in SYD to tell them of the change in plans.That my son is customer service which apparently you and TT have no knowledge of.

 

[moffat39]

Flew with Tiger for the first time last weekend. Purchased the ticket on price which was $100 return Brisbane to Sydney with 15kg luggage. In the last 12 months have flown with Qantas, Virgin Blue and Jetstar.

Can not compalin about my flight with Tiger. Cabin Crew were far more obliging than cabin crew on Qantas and announcements by pilot was easy to understand and he came back on during the flight to point out various sights. Had genuine enthusiasm.

Depending on price and flight times would fly with Tiger again.

 

[straitman]

Flew with Tiger for the first time last weekend. Purchased the ticket on price which was $100 return Brisbane to Sydney with 15kg luggage. In the last 12 months have flown with Qantas, Virgin Blue and Jetstar.

Can not compalin about my flight with Tiger. Cabin Crew were far more obliging than cabin crew on Qantas and announcements by pilot was easy to understand and he came back on during the flight to point out various sights. Had genuine enthusiasm.

Depending on price and flight times would fly with Tiger again.

Most people here would agree with you whilst it is all working. When it starts to go pear shaped is when the problems occur and the help is lacking. This is worth a few $ IMHO.

 

[LiamR]

YouTube - American Airlines Commercial 2003 "I Fly - Business"

Sometimes, youtube can explain things better than I can.

 

[jsd]

Ok, I've just watched the first episode of the 3rd series and can now pass comment with the facts presented on a plate to me:

The Grandmother - Not Tiger's fault that she didn't read the conditions of her ticket, even though its made very clear in the booking engine, the pax itinerary and the web check-in engine, she even noted that she in fact did check in online and didn't have a boarding pass (Refer to Sunstar320's comment about the printer)

Verdict: Passenger Fault


The Apprentice Baker - Again, not Tiger's fault. MEL is very clearly signed as to the location of each of the terminals, admittedly he did take the fee on the chin but then screwed it all up again when he caused intentional damage to the terminal building, I think Tiger went a bit too soft by deeming him 'ok to fly' on the later flight, I certainly would have taken a harder line

Verdict: Passenger Fault

The Couple - Not Tiger's fault but the guy understood that he had missed the flight and the CSR made his options clear to him, they took a gamble on taking the flight from MEL and in the end it paid off and they got away happily, despite the numerous amounts of sick dispersed along the way (I did feel sorry for her).

Verdict: Why Can't all Passengers be like that


So in the end, the two 'horror' stories were not really any fault of Tiger's, but without people like those two, there would be no Air Ways at all, so