Tiger Airlines starts taking complaints seriously

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The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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All I can say is that they have a bit of work ahead of them.

I read the article and its encouraging to hear that they've started to re-book (even on other carriers) and providing vouchers.

Whilst their cheap fares are attractive, previously you purchased them with the risk that you may be left in the lurch if something happened.
 
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