Tiger Airlines Check In [Wrong name on Booking]

[NM]

I believe that purchasers should be able to decide/change the name of pax using the tickets.

Allowing name changes on tickets opens up a huge can of worms including things like speculative purchases and scalping of tickets at busy times. Image someone who purchases hundreds of N or O fares in the name of J Smith on say PER-MEL around grand final weekend speculating that lots of Perth people will want to buy tickets closer to the date when the fares are higher. Then said speculator can "sell" those tickets by changing the name to someone who paid him twice the original ticket value via eBay or similar. Now we would have Joe Speculator operating like a travel agent with no protection from industry regulations etc. This is NOT a situation I would consider beneficial for the consumer. Allowing name changes on tickets is a bad thing in my opinion. Scalping of airline tickets would only benefit the greedy speculators and not the passengers, airlines or legitimate agents.

 

[Saab34]

The majority of the time with Tiger its just easier and alot cheaper to buy a new fare with them then pay all their fees and fare differences. Well, you always need to "pay the fare difference" and as well as $60 its barely worth it unless its a longer and expensive flight to say Perth.

 

[trooper]

NM hit the nail on the head there....

Huge problems could ensue.....

 

[Travel Guru]

Allowing name changes on tickets opens up a huge can of worms including things like speculative purchases and scalping of tickets at busy times. Image someone who purchases hundreds of N or O fares in the name of J Smith on say PER-MEL around grand final weekend speculating that lots of Perth people will want to buy tickets closer to the date when the fares are higher. Then said speculator can "sell" those tickets by changing the name to someone who paid him twice the original ticket value via eBay or similar. Now we would have Joe Speculator operating like a travel agent with no protection from industry regulations etc. This is NOT a situation I would consider beneficial for the consumer. Allowing name changes on tickets is a bad thing in my opinion. Scalping of airline tickets would only benefit the greedy speculators and not the passengers, airlines or legitimate agents.

Good work NM, I couldn't have put it any better myself.

It shows a real lack of understanding of the industry to overlook such a possibility.

Rules are there to protect the industry as a whole, not just to increase the airlines bottom line.

TG

 

[Travel Guru]

TG - in your experience, what would you expect QF or DJ to do in similar circumstances? Is this another case of LCC behaviour vs full/new world airline attitude?

It really depends on what time frame is involved between making the incorrect booking and when you brought it to the airlines attention.

If you realise immediately/next day, often DJ and QF are receptive to assisting, but the longer you leave it, the more likely you are to have to wear it.

Of course there are degrees of error with names, if its just a letter or two, or the names are put wrong way round, or perhaps you've used a middle name instead of the legal first name (more common than you'd realise), the airlines are usually pretty good and will charge only a reissue fee.

Its like anything with the LCC's, you get what you pay for, and that doesnt just include what you get in the air, it includes you T&C's, customer service, everything.

TG

 

[Skoogle]

Allowing name changes on tickets opens up a huge can of worms including things like speculative purchases and scalping of tickets at busy times.

True. I am somewhat onboard with your comment.

However, isn't this 'scalping' also called Yield Management.

 

[straitman]

Are you for real? How naive do you think airline staff are?

TG

TG,

I refer you to this post.

 

[ozbeachbabe]

Skoogle

However, isn't this 'scalping' also called Yield Management.

It's only Yield Management when the airline receives the money not when you pay a scalper.

If people were able to buy unlimited cheap fares and at a whim on sell them or do a name change at a later date you would find that no-one is buying the higher yield fares that, in effect subsidise Red e Deal fares thereby allowing you to pay a super low fare.

Putting it simply, it's shooting yourself in the foot with your own ball of cough IMHO.


Cheers Oz

 

[straitman]

Skoogle



It's only Yield Management when the airline receives the money not when you pay a scalper.

If people were able to buy unlimited cheap fares and at a whim on sell them or do a name change at a later date you would find that no-one is buying the higher yield fares that, in effect subsidise Red e Deal fares thereby allowing you to pay a super low fare.

Putting it simply, it's shooting yourself in the foot with your own ball of cough IMHO.


Cheers Oz

Very well put IMHO :!:

 

[Skoogle]

Skoogle

It's only Yield Management when the airline receives the money not when you pay a scalper.

If people were able to buy unlimited cheap fares and at a whim on sell them or do a name change at a later date you would find that no-one is buying the higher yield fares that, in effect subsidise Red e Deal fares thereby allowing you to pay a super low fare.

<<<swearing removed>>>

Cheers Oz

That doesn't sound right.

Yield managment would kick-in as it does now and raise the price for the scaper and the airline after the first allotment of O/N were purchased, it would just happen a longer time out from the flight.

But thanks for the bolding.

 

[auriga]

Maybe it is just the silly season....

 

[oz_mark]

Jetstar allow name changes, and maybe I am missing something, but I haven't seen a big secondary market full of scalpers. Maybe they have enough conditions on the name change to make it not worthwhile.

As for yield management, there are only ever a limited number of cheap tickets on a flight. You can't buy unlimited cheap tickets*, so I don't think the issue of no-one buying the fully flexible tickets is relevant.







(*Jetstar price match aside)

 

[Travel Guru]

Jetstar allow name changes, and maybe I am missing something, but I haven't seen a big secondary market full of scalpers. Maybe they have enough conditions on the name change to make it not worthwhile.

I think its got something to do with the new pax having to pay the fare difference between what was booked and the current sell price (at least it was last time i checked), negating any reason for scalpers to buy the cheap seats.

TG

 

[trooper]

Exactly.... I thought it was pretty clear that this discussion was about allowing name changes for FREE - which seems to be what Skoogle was demanding...

That would IMO result in the situation NM described so well....

Allowing it only on payment of fees AND fare differences is what Skoogle and others complain about isn't it?