Tiger Airlines Check In [Wrong name on Booking]

[ImpossibleOdds]

Can anyone tell me if Tiger Airlines offer any form of online check in systems for domestic flights? Or if they have automatic (un-manned) check in terminals at the departure points for both Melbourne(Tul) and Sunshine Coast(MKY). This is very urgent for me and i would appreciate any help offered!

Thanks

 

[clifford]

From my experience with Tiger, I think the answer is no and no.

 

[Mal]

No online check-in, no automated check-in's that I'm aware of.

Keep in mind the strict 45 min cut-off.

ID is pretty rigorously checked at check-in (from what I've seen), so whoever is flying must match the reservation.

Welcome to AFF!

 

[ImpossibleOdds]

Thank you Clifford and Mal for your prompt reply's and welcomes

This isn't the news i was hoping for unfortunately. As you may have gathered, I have run into the slight problem of a name mix up on the itinerary... and of course Tiger Airlines being the understanding, thoughtful and empathetic company that they are, have rebutted any attempts to have this mistake amended.

In all fairness the mistake was on my end and due to no fault of their own.


However this doesn't help my problem of having a useless flight ticket and a passenger without a boarding pass... I have read a few ideas to bypass this problem but none that seem fool-proof. After acquiring the boarding passes we should have no problem boarding the plane as the ticketless passenger is of the same gender. Does anyone have any ideas as to how I could collect the ticket without the person being present? All tickets were purchased with MY credit card, however I'm sure that wont be enough. Is there any advice anyone could give me on sorting out this situation as I'm sure I'm not the first to have asked.

 

[Mal]

What type of mixup? Typo in the name? First name and last name reversed? Person who changed name (eg Marriage) between ticket purchase and flight?

These are normally easily sorted as common issues that they often see.

Or booking the wrong passenger on the flight?

Much harder to solve. Tiger will normally expect you to purchase a new fare at whatever it is going for at the moment. There might be ways around it (think perhaps of how under 18's try to get into nightclubs using borrowed ID cards), but is it really worth the bother and hassles if found out?

 

[ImpossibleOdds]

The mix up is the being the complete wrong person on the reservation. Also both people are of different ethnicities so substituting ID's would not work. I can't imagine there being any severe consequences for attempting to board using someone else's boarding pass, as you can always feign ignorance to such rules. I'm sure they would simply ask the person to leave.

I was hoping I would be able to get the boarding pass by saying the person is late/on the phone/has a fear of traveling and is outside being consoled... I'm really not sure but that was the angle i was looking at this from.

Thanks for the advise so far

 

[vt]

The mix up is the being the complete wrong person on the reservation

Does this mean the original person no longer can travel and wants to sub someone else in?

I can't imagine there being any severe consequences for attempting to board using someone else's boarding pass, as you can always feign ignorance to such rules.

Fraud? Terrorism? Identity Theft? Breach of Contract?
Dont think ignorance would cut it.

I'm sure they would simply ask the person to leave.

Yes, with an escort of security and police right into custody.

Thanks for the advise so far

My advice? Is it worth the risk for the fare you paid or the cost of rebooking a flight on Tiger/Virgin/Qantas/Jetstar?

 

[rony1434]

Hi.
Well to my knowledge there is no online check in this airlines.

 

[straitman]

Hi.
Well to my knowledge there is no online check in this airlines.

rony1434,

Welcome to AFF.

Confirming there is no online check-in or machines. See posts #2 & 3 above.

 

[Travel Guru]

I was hoping I would be able to get the boarding pass by saying the person is late/on the phone/has a fear of traveling and is outside being consoled... I'm really not sure but that was the angle i was looking at this from.

Are you for real? How naive do you think airline staff are?

TG

 

[Skoogle]

All tickets were purchased with MY credit card, however I'm sure that wont be enough.

We regularly hear of members paying for goods that they do not receive, but why do we accept it. Screw the comments about who made the mistake - you paid for a ticket and you should get a ticket. You could be the person that starts a revolution for consumer rights.

You have lost your money, so have a few drinks and a little fun.

Call Tiger and ask them to change the name. If they say no, ask for a full refund within 5 days. Ask for a supervisor at some point. If they say one isn't available, just say 'yes, he is over there' - it throws them off their game. Did I mention to have another drink!
If they say no, tell them that you will be requesting your CC provider to perform a charge-back - then ring the CC provider and explain that Tiger are refusing to provide a ticket & refund.
If the CC provider refuse, ask to make a formal complaint and request a complaint number that you can give to the Banking Ombudsman.

Tigers ABN on their ticket is based in NSW, so I am guess that is the jurisdiction for legal action. Just a thought if you want to throw some under the breath comment at Tiger.

 

[oz_mark]

The OP was from almost 18 months ago, so I am sure by now it has come to some sort of conclusion.

 

[Travel Guru]

We regularly hear of members paying for goods that they do not receive, but why do we accept it. Screw the comments about who made the mistake - you paid for a ticket and you should get a ticket. You could be the person that starts a revolution for consumer rights.

You have lost your money, so have a few drinks and a little fun.

Call Tiger and ask them to change the name. If they say no, ask for a full refund within 5 days. Ask for a supervisor at some point. If they say one isn't available, just say 'yes, he is over there' - it throws them off their game. Did I mention to have another drink!
If they say no, tell them that you will be requesting your CC provider to perform a charge-back - then ring the CC provider and explain that Tiger are refusing to provide a ticket & refund.
If the CC provider refuse, ask to make a formal complaint and request a complaint number that you can give to the Banking Ombudsman.

Tigers ABN on their ticket is based in NSW, so I am guess that is the jurisdiction for legal action. Just a thought if you want to throw some under the breath comment at Tiger.

Great integrity Skoogle, just what the world needs, a few more people who wont take responsibility for their actions but instead choose to blame others for their own stupidity.

TG

 

[Skoogle]

Great integrity Skoogle, just what the world needs, a few more people who wont take responsibility for their actions but instead choose to blame others for their own stupidity.

TG

This is not about blame. It is about receiving a service.

Companies use every T&C to not give the service, well I say that consumers should use every law possible to get the service or their money back.

 

[FlyboyAl]

Sorry, but from my perspective, you make the mistake and you pay the consequences.
Sure, by all means ask them to do what they can, but ultimately the error is on you, not them.

 

[drron]

The OP was from almost 18 months ago, so I am sure by now it has come to some sort of conclusion.

They seem to have missed your post.:shock:

 

[Travel Guru]

They seem to have missed your post.:shock:

It's not the OP's point we're debating any more (though i admit i didnt notice how old the post was, curious why someone rehashed it after all this time), its Skoogle's skewed view on blame.

Sure, if the airline makes a mistake and wont honour it, go for it, take them to court or do what you have too to get the service you paid for, but the OP is one who made the mistake, why should the airline bend the rules for him but noone else?

TG

 

[Skoogle]

It's not the OP's point we're debating any more (though i admit i didnt notice how old the post was, curious why someone rehashed it after all this time), its Skoogle's skewed view on blame.

I didn't notice it was a rehashed thread either until Mark pointed it out.

Not sure why this keeps coming back to blame. It is just about customer service.

I believe that purchasers should be able to decide/change the name of pax using the tickets. It only advantages the travel industry by restricting such changes and letting them pocket extra money for no effort.

This issue needs people to complain more and get this changed. I would think it should possible for no more than a basic call center fee, not having to make up to the higher ticket charge.

For completeness, Tiger Airlines do allow name changes:

Name changes are allowed subject to payment of a change fee of A$60 per passenger per flight sector via the call center (or local currency equivalent) per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. If the total price is lower on the new flight, no refund will be made.

 

[codash1099]

It's not the OP's point we're debating any more (though i admit i didnt notice how old the post was, curious why someone rehashed it after all this time), its Skoogle's skewed view on blame.

Sure, if the airline makes a mistake and wont honour it, go for it, take them to court or do what you have too to get the service you paid for, but the OP is one who made the mistake, why should the airline bend the rules for him but noone else?

TG

TG - in your experience, what would you expect QF or DJ to do in similar circumstances? Is this another case of LCC behaviour vs full/new world airline attitude?

 

[yo yo ma]

I believe that purchasers should be able to decide/change the name of pax using the tickets.

They can; at the time of booking... Otherwise they can by paying the fee.