The Virgin Australia Newbie Questions Thread

[05flyer]

I’m cancelling a SQ award booked via Velocity. The cancellation request form doesn’t provide an option to choose whether I’d prefer to pay the cancellation penalty in cash ($60) or points (7,500).

Anyone know how/if I can nominate a preference before I hit “Cancel booking”?

 

[Azro]

I’m cancelling a SQ award booked via Velocity. The cancellation request form doesn’t provide an option to choose whether I’d prefer to pay the cancellation penalty in cash ($60) or points (7,500).

Anyone know how/if I can nominate a preference before I hit “Cancel booking”?

You need to call them.

 

[ols]

I’m cancelling a SQ award booked via Velocity. The cancellation request form doesn’t provide an option to choose whether I’d prefer to pay the cancellation penalty in cash ($60) or points (7,500).

Anyone know how/if I can nominate a preference before I hit “Cancel booking”?

Ring them up.
You'll get the points back instantly

 

[MEL_Traveller]

I’m cancelling a SQ award booked via Velocity. The cancellation request form doesn’t provide an option to choose whether I’d prefer to pay the cancellation penalty in cash ($60) or points (7,500).

Anyone know how/if I can nominate a preference before I hit “Cancel booking”?

IIRC in cancelling a domestic award I had to call to get charged in $$ rather than points?

It might be that you have to do the same for international.

 

[05flyer]

IIRC in cancelling a domestic award I had to call to get charged in $$ rather than points?

It might be that you have to do the same for international.

Thanks all for quick replies. I assume they’d waive any relevant phone support fee (if there is one?) to process cancellation over phone, given lack of choice online?

 

[ols]

Thanks all for quick replies. I assume they’d waive any relevant phone support fee (if there is one?) to process cancellation over phone, given lack of choice online?

Yep