The Qantas Newbie Questions Thread

[MEL_Traveller]

Interesting! I had the exact opposite experience on Sunday! Packed flight as well due to a cancellation.

I don’t have lounge access so was waiting at the gate… they made several announcements inviting pax to gate check bags for free, and if bags weren’t gate checked, they would not be flying on that 0ane, but you’d have to wait for the flight after.

More than likely that the priority folk, with lounge access, weren’t around for those announcements.

Boarding was by zines, and they only called them once the current zine(s) had cleared. There were a few stragglers I guess, but by the time they called zone 3 and 6 it was pretty much just those zones, and w boarded through both lanes.

There were a couple of pax who didn’t have space for bags, but the crew proactively took out some of the smaller items, asked who they belonged to, and had them stowed under the seat.

I thought it worked really well… but obviously not all the time!

 

[EricLee]

Hey guys,

My family members registered the Qantas Frequent Flyer (QFF) accounts on the 10th of this month. Since then, there has been no activity on the account—no flight redemptions for anyone else—only occasional gift card purchases to earn some points. However, this afternoon, My family discovered that the account can't be used for online access, and ask me to call the Frequent Flyer Service Centre. Has anyone else experienced a similar issue?

Thanks.

 

[bernardblack]

I am looking into a future long-haul trip; in a few weeks, the booking calendar will start to open for the relevant dates. My daughter has indicated some interest in coming with me, but it's possible she will decide later not to come.

If I make an award booking for two people, but in the end she wants to cancel, can I cancel one passenger while keeping the booking intact? Or would I have to cancel in full then hope the space for a single pax becomes available again?

(I will be posting similar questions across several programs I might use.)

 

[Kerrodt]

Hey guys,

My family members registered the Qantas Frequent Flyer (QFF) accounts on the 10th of this month. Since then, there has been no activity on the account—no flight redemptions for anyone else—only occasional gift card purchases to earn some points. However, this afternoon, My family discovered that the account can't be used for online access, and ask me to call the Frequent Flyer Service Centre. Has anyone else experienced a similar issue?

Thanks.

Have you called and asked? Could be anything from too many wrong password attempts, to a security breach to suspected fraud..

 

[comehither]

Anyone know if the Qantas F Lounge spa in Melbourne opens also when the lounge opens in the morning?

 

[Warragul]

Pretty sure it doesn't.

 

[Mwenenzi]

I am looking into a future long-haul trip; in a few weeks, the booking calendar will start to open for the relevant dates. My daughter has indicated some interest in coming with me, but it's possible she will decide later not to come.

If I make an award booking for two people, but in the end she wants to cancel, can I cancel one passenger while keeping the booking intact? Or would I have to cancel in full then hope the space for a single pax becomes available again?

(I will be posting similar questions across several programs I might use.)

QF has the ability to split PNR's on line. Then cancel 1.
Phoning QF to do the same, has a risk of the phone agent making an error. Sadly errors by QF phone agents with awards is not unknown.

https://www.qantas.com/au/en/manage-booking/separate-passengers.html

Cancelling both and hoping 1 returns as award is *very* high risk.

 

[bernardblack]

Great. If I can split the PNR online and then cancel the unneeded one, that will be ideal.

I very much would rather not cancel both and hope one returns.

 

[kookaburra75]

Great. If I can split the PNR online and then cancel the unneeded one, that will be ideal.

I very much would rather not cancel both and hope one returns.

I did that last year, when MrsK wanted to stay on at the holiday destination, while I had to get back to work. They split the PNR and created a new one for MrsK's flight home.

 

[MonteCristo]

I made an international Jetstar classic rewards booking via Qantas (forgive me for my sins), which said it had 30kg checked luggage included during the booking process.

But when I go to the Jetstar booking management page, it says there's no checked luggage included.

Is it actually included, or do I have to contact Qantas and/or Jetstar to amend?

 

[kookaburra75]

I made an international Jetstar classic rewards booking via Qantas (forgive me for my sins), which said it had 30kg checked luggage included during the booking process.

But when I go to the Jetstar booking management page, it says there's no checked luggage included.

Is it actually included, or do I have to contact Qantas and/or Jetstar to amend?

When I did a mixed booking of Qantas and Jetstar as Classic Reward flights a little while ago, it took about a week before the luggage allowance showed up on the Jetstar side.

Until then I was trying to work out if I had to buy an additional bag. It did show up ok if I looked at my booking through Qantas. The reference to "Purchase additional baggage" and the "Add" link on the Jetstar screen was tad confusing.

 

[05flyer]

When I did a mixed booking of Qantas and Jetstar as Classic Reward flights a little while ago, it took about a week before the luggage allowance showed up on the Jetstar side.

Agree. I made a classic reward JQ international booking a few months back, and it took several days before the correct allowance reflected in the JQ MMB page. Has been fine ever since.

Unless the departure date is imminent, I'd wait a few more days to see if it comes through, rather than deal with the hassle of call centres.

 

[MonteCristo]

Brill, thanks both.

I'll go back to seeking to repent for booking Jetstar to begin with .

 

[puchu]

I don’t think this warrants its own thread, but I’m curious what the old QF SYD first class lounge looked like before the current one opened in the late 00’s. Would love to hear from those more experienced travellers here.

 

[RealtimeY]

I don’t think this warrants its own thread, but I’m curious what the old QF SYD first class lounge looked like before the current one opened in the late 00’s. Would love to hear from those more experienced travellers here.

Qantas Club Lounge

 

[elanshin]

what is going on here.

 

[dairyfloss]

View attachment 448489what is going on here.

At a guess… someone at QF has updated the backend dummy / placeholder flight data that is attached to gift and credit vouchers, and forgot to turn off the workflow to notify and require passenger acceptance. Expect they will send another email soon enough saying to ignore.

Cheers,
Matt.

 

[elanshin]

At a guess… someone at QF has updated the backend dummy / placeholder flight data that is attached to gift and credit vouchers, and forgot to turn off the workflow to notify and require passenger acceptance. Expect they will send another email soon enough saying to ignore.

Cheers,
Matt.

Ah, heres to hoping it doesn't affect any built in bonuses.

 

[SYD]

Ah, heres to hoping it doesn't affect any built in bonuses.

I’m sure we’ll soon find out…

 

[dairyfloss]

Ah, heres to hoping it doesn't affect any built in bonuses.

Unlikely