unfunkable
Active Member
- Joined
- May 4, 2016
- Posts
- 865
The test will be next year after I pay the annual fee and see if the credit will appear by itself!
My credit disappeared after linking my Explorer to Ascent. I called up today and they were able to manually add the credit back to my account. Took less than 5 minutes on the phone and the credit is now available to be used.
my $400 travel credit vanished once the Ascent and Gateway linked, but the CSR did mentioned i just need to call to use it if needed even if it doesnt appear on my account..
did you mentioned that the credit disappeared after linking the account or you just tell them you cant see the $400 credit??
I told them I wanted to use the credit but couldn't see it on my online account, they had a look on their end and put my hold, couple minutes later they said they had manually added it. I logged back in and there it was.
thanks, will try to call later..
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On topic of travel credit, is anyone having the same trouble as me switching accounts within the Amex travel web site?
I posted earlier that I could see the travel credit, but wasn't ready to use it yet and logged out.
Now that I login to Amex Online Travel, I'm logged in and see "Hi [Name]" along with my Ascent points balance, and no travel credit. How do I switch to the Gateway program within Amex online travel that has the $400 travel credit attached to it? Both cards linked to same online account.
Changing the card viewed in main account and then clicking through to travel doesn't work, I still end seeing my Ascent points balance, no travel credit. I know how to switch accounts in the rewards catalogue and points statement, but doesn't appear to be any method to switch accounts in the travel booking website.
Am I missing something really obvious?
Has anyone found that it has taken more than 3 days after hitting the minimum $1500 spend to get the bonus points ?
I hit it 3 days ago, and no points yet.
I've noticed most people are saying the points are there the next day.
spacebar
when you click your points( your points balance), then "my redemptions"
Do you see the credit listed there?
Bonus points should definitely credit as soon as the minimum spend charges are fully applied to your account (ie no longer "Pending"). Are those charges still pending?
If charges have cleared and still no bonus, I would suggest calling them up.
I don't see it either, I need to hover over with my mouse.
Try booking something that is 400+, at the end page do you see the credit that can be applied?
Have also gone all the way to the checkout page on a booking $400+ and it's definitely not there. I've seen screenshots from others of what it's meant to look like on the checkout page (with yellow button to apply travel credit just below the costs summary), BUT I have nothing in that same place that others see it.
I called Amex Travel just now. They said to make a booking over $400 and pay full amount, call them up after it's done and they will manually apply the credit after the fact.