useless
I hold a CBA Platinum Mastercard and I find the concierge absolutely useless.
Firstly the IVR is attrocious, you have to key in your credit card number and then press 1 to enter your pin number , then enter your pin number, then press 3 for concierge and then x for travel and then "your call will be recorded" ..... and then when you finally hear music for 10 minutes, get to an operator they still ask you for your details AGAIN.
Secondly they take for ever to respond: over 2 weeks to find prices in Daylesford and did not give me the prices accomodation I asked for.
Again the information they did not bother to find if there were "low fares" or any special deals (Stay 7 nights, pay for 5)
Thirdly the IVR after hours took me through to FCM Travel and they said "We can't help you as we only handle the CBA Employees!" What the hell?!
Fourthly I asked them to find pricing for a hot water service. Their price was just RRP, and I found my local Tradelink and without even negotiating, their price was $200 less.
The airline ticket prices that the CBA gave me are more expensive than Flight Centre.
I asked them to locate a pharmacist in Australia who has stock of Tamiflu. It took them 72 hours and they gave me 1 company called Drugstore.ca which lists a South African pharmac_ for a price of over $1000 USD. Furthermore, Roche the manufacturers of this, states that "Tamiflu is currently unregistered drug in South Africa and hence any supply is illegal."
When I make requests to them they just say "look it up in Google". They don't really make any effort for you. Their attitude to requests are pathetic and give the "I can't be bothered response."
Quite frankly, as Donald Trump says "You're fired."
The other complaint I have is that you can only have ONE additional card.... how useless is that.
Furthermore on an unrelated matter: If you pay $$ in to your card to make a large transaction you can only accumulate points based on what your CC limit is. e.g. if you have $25,000 credit limit and pay in another $25,000 to buy a $50,000 car, you will only get 25 000 points.