The definitive thread on Qantas IT gripes

Thread starter juddles
Start date Jan 23, 2019

Highway23

Intern

Yesterday at 11:41 PM

#1,461

I have a classic reward booking which appears to have processed incorrectly.

In the app “My trips” are currently only showing one leg (LHR-HND with BA), and the connecting flight (the previous day via HEL with AY) is missing. The booking was made four days ago, but I have not received an e-ticket and points and taxes have not been debited from accounts.

I very much want to preserve the LHR-HND booking but just want to ensure the connection is also being processed.

Compounding things, I am overseas and without reliable phone service, so contact with QF so far has been limited to the contact us form on QFF.

Any ideas appreciated!

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