I have a classic reward booking which appears to have processed incorrectly.
In the app “My trips” are currently only showing one leg (LHR-HND with BA), and the connecting flight (the previous day via HEL with AY) is missing. The booking was made four days ago, but I have not received an e-ticket and points and taxes have not been debited from accounts.
I very much want to preserve the LHR-HND booking but just want to ensure the connection is also being processed.
Compounding things, I am overseas and without reliable phone service, so contact with QF so far has been limited to the contact us form on QFF.
Any ideas appreciated!
In the app “My trips” are currently only showing one leg (LHR-HND with BA), and the connecting flight (the previous day via HEL with AY) is missing. The booking was made four days ago, but I have not received an e-ticket and points and taxes have not been debited from accounts.
I very much want to preserve the LHR-HND booking but just want to ensure the connection is also being processed.
Compounding things, I am overseas and without reliable phone service, so contact with QF so far has been limited to the contact us form on QFF.
Any ideas appreciated!
