The definitive thread on Qantas IT gripes

[Dmac59]

Mine still showing

 

[RB001]

I'm on the latest version of the app on iOS and my GT banner is still showing, however it does suggest GT expires SEP 2025 and I've definitely requalified for the coming member year.

It'll tick over on 1 October.
Source: I'm an August anniversary, and that's how it displayed for me, after requalifying 2.5 months before anniversary.

 

[RB001]

Anyone else missing their Green Tier banner ?
Mine vanished yesterday but GT valid till June 2026
View attachment 470354View attachment 470355

Mine is also missing on the digital card. Android, up-to-date.
It's correct on the Green Tier page, and I've already got my 50SC + default leaf, so not a concern at this stage (less than 1 month into my QF year).

 

[RB001]

Anyone else missing their Green Tier banner ?
Mine vanished yesterday but GT valid till June 2026
View attachment 470354View attachment 470355

Just completed an Android update (one that includes in-app access to the Japan pre-arrival travel declaration), and it's back! Including the App Icon option that I don't use anyway.

 

[jpp42]

All I was trying to do was assign my seat on a SYD-MEL.... didn't know that was so hard!

 

[RooFlyer]

All I was trying to do was assign my seat on a SYD-MEL.... didn't know that was so hard!

Well, apparently you were trying to create a new booking, AND resetting your shopping basket as well as the seat assignment.

No wonder you over taxed the system

 

[SYD]

AND resetting your shopping basket as well as the seat assignment.

This is my current gripe. For several weeks, the “Basket” retains the last thing I’ve searched and selected. No matter how many times I delete from multiple browsers and devices. It returns like “Evil Dead”….

 

[Cheesey Mac]

I've had a few today.

Made a few bookings for family holidays, some rewards fares in there as well.

Credit card has been charged and I have a booking reference. The points appear not to have been deducted from my account. The bookings do not show on my account on the website yet, but they do show up in my app. So, I'm fairly confident I've got confirmed tickets on all these flights, but just so much inconsistency makes it hard to trust.

Would be nice if the systems actually spoke to each other a bit quicker.

 

[RealtimeY]

Did you receive the e-ticket?

 

[Cheesey Mac]

Did you receive the e-ticket?

I did, though it did take about two hours after the bookings for them to arrive

 

[Warks]

I'd been to NZ some months ago and used their electronic travel declaration for the first time, successfully although I still had to line up and be quizzed by an officer. On a flight back from NZ yesterday they were handing out the Australian cards and I took one but noticed others didn't and heard the digital version mentioned. I had missed that. I was on the in-board wifi which officially only gave access to entertainment and curated (Murdoch) news sources but I found normal web access for some apps and Chrome. I managed to google info about the new declaration but couldn't find an online version to fill it out. But I saw in one article saying I could only access it from the Qantas app. Great! I've got that. I opened it and was asked to log in. Then it said "you are not connected to the internet" - so the only thing that wouldn't work on the wifi was the Qantas app!
I managed to fill out the form in between landing and arrival at the gate once I took my phone off flight mode so no harm done but it was somewhat ironic the QF app wouldn't work.

 

[Ade]

Something is up with the QF mobile app (both iOS and Android).

Got a notification out of nowhere yesterday arvo that I had retained Gold status. I had retained Gold sometime in July/Aug …

Got a mate who is P1 and hit LTG today, but his LTG status shows as though he’s been LTG for the past 2 years …

The only thing that is worth noting in my case was that I hit 1300SC yesterday arvo - so for some reason this milestone? (which, 1300 ain’t one) has triggered the Gold retention pop up to show? Or, is this QF’s way of hinting of things to come?

 

[RSD]

Something is up with the QF mobile app (both iOS and Android).

Got a notification out of nowhere yesterday arvo that I had retained Gold status. I had retained Gold sometime in July/Aug …

Got a mate who is P1 and hit LTG today, but his LTG status shows as though he’s been LTG for the past 2 years …

The only thing that is worth noting in my case was that I hit 1300SC yesterday arvo - so for some reason this milestone? (which, 1300 ain’t one) has triggered the Gold retention pop up to show? Or, is this QF’s way of hinting of things to come?

You sound like you live in a Utopian World where Qantas's IT works like it should - so welcome to the real world