Thank you for your loyalty

[DejaBrew]

I know what it is, you were wanting a better way to phrase it...

Ah yes. Thanks for that

 

[PineappleSkip]

No gifts yet for this little WP PC black duck. 150 SCs would clock me over renewing but I have existing bookings that would do that anyway,

 

[JustSlash]

I received mine this morning too, points and SC posted, but they haven’t added to the LT coughulative total. Looks like they didn’t roll that back.

 

[justinbrett]

I've just worked out my PC 2500 points, while showing in my activity statement, haven't been added to my points balance.

Just an update it sounds like there is a bug, I phoned FF and my balance on their system is as it should be, but the website and app are showing me the pre-gift amount. We tried a few troubleshooting steps and multiple devices and sounds like it's a problem on their end.

 

[RSD]

Has anyone received their loyalty bonus points and SCs yet?

WP + PC - just check but nada so they are obviously working through it in a random way...

 

[ChrisMars]

Just an update it sounds like there is a bug, I phoned FF and my balance on their system is as it should be, but the website and app are showing me the pre-gift amount. We tried a few troubleshooting steps and multiple devices and sounds like it's a problem on their end.

Is it just the points? I have this for the SC. Not added to my year tally.

 

[justinbrett]

Is it just the points? I have this for the SC. Not added to my year tally.

Mine is reverse, points not showing, SCs are.

 

[mviy]

I have received the 2,500 points and 150 SC. Lifetime tally remains unchanged.

The points are not even enough to recoup the points spent on the charity donation for Green Tier and I already made enough bookings to retain WP, but nowhere near enough for 150SC to make going for P1 worth considering.

 

[blackcat20]

No bonus yet, but I assume as Silver im down the bottom of the list...

 

[Flyfrequently]

I have received the 2,500 points and 150 SC. Lifetime tally remains unchanged.

SC's and points landed for me this morning and Lifetime tally has reflected the 150 @mviy
Oops- nope

Edit : those SC's were for my flight on Sunday, so lifetime tally has not included the gift

 

[Dmac59]

No bonus yet, but I assume as Silver im down the bottom of the list...

I'm also PS @blackcat20, received mine early hours this morning. Must be random

 

[dairyfloss]

Mine is reverse, points not showing, SCs are.

Mine didn't show initially in the app, but refreshed with pull downs on both the 'Home' and 'My QFF' tabs of the app (iOS) and it added it on to the PC tally

 

[justinbrett]

Mine didn't show initially in the app, but refreshed with pull downs on both the 'Home' and 'My QFF' tabs of the app (iOS) and it added it on to the PC tally

That’s normal. Mine is a bug, because they did show but the balance was wrong. And the balance for SC was correct but not points.

Sounds like others have the same issue.

 

[SYD]

That’s normal. Mine is a bug, because they did show but the balance was wrong. And the balance for SC was correct but not points.

Sounds like others have the same issue.

Did you screen shot the pre-gift balance?

The website is usually most reliable as the app can need a few swipes back and fourth to get the dashboard and QFF activity to align..

 

[Cessna 180]

My SC and points have just arrived.

These promos affect everyone differently. I am travelling today. Booked yesterday. So I miss out.
Same thing happened in October.

Will travel again in a couple of weeks but do not know exactly from where.

I book regularly on the day before travel. Qantas knows this I presume so people in my situation don’t need any enticement I suppose.

I would probably actually do better if I received 1 SC / $12 or whatever the other mob have gone to.

 

[justinbrett]

Did you screen shot the pre-gift balance?

The website is usually most reliable as the app can need a few swipes back and fourth to get the dashboard and QFF activity to align..

Tried both desktop and phone. I'm well aware of the app lag issue but that's not this as I can see the transactions, just the balance is wrong. With the lag you don't see new transactions.

As I posted upthread I've already confirmed with QFF that my balance is as I think it should be, and the web & app are serving me the pre-gift balance. A few others in my position it seems.

They raised a ticket for it and want me to update them if it doesn't fix itself today. But my balance on their system is correct so not too concerned.

 

[NM]

80 SCs (useless to me) and 5000 points (quite useful) added to my account today. Now less than 8K to PC+ renewal before the end of the month.

 

[ausfox]

My app page states between Sep 2-8 for SCs and Sep 30 for points but both credited to my account.

 

[SYD]

My app page states between Sep 2-8 for SCs and Sep 30 for points.

They’re posting at the same time for those of us who’ve received both so far.

 

[muppet]

It's fine, it will be counted.

Thanks for the confirmation.