puzzigully
Newbie
- Joined
- Aug 7, 2013
- Posts
- 9
Hi,
after opinions on this issue:
Been a WP for 15+ years, have over 1 million points and 40,000 lifetime status, so pretty regular business customer of Qantas.
Recently had booked MEL-PVG (via SYD), this meant an early start for me.
Woke up to a text message: you're now going via Hong Kong. no reason given
Means 4 hours later arrival, screws up arrival plans at Shanghai etc etc.
Pain in the butt and normally would be mildly pissed, but here's why I'm VERY pissed off.
Over the past 3-4 weeks I've been trying to get me +2 to USA in October on points.
Was flexible in going in/out of SFO or LAX
Managed to get 2 seats, but not 3
Despite numerous requests, pleads etc, they refuse to release one more seat.
"Customer Care" dont care, not can I escalate it to anywhere - they are the final decision (a bit like the police investigating the police)
My beef is this:
Qantas expect me to accommodate their operational issues, be loyal and be flexible, but show absolutely NO flexibility to me.
They say "purchase a ticket" or try again closer to the travel dates (nonsense as I need to book hotels, car hire etc)
I'm not asking for anything other than a seat to be released so I can use points and pay their exorbitant "fees and charges"
Am I being unreasonable or should I take my business elsewhere (not that they will care anyway)?
after opinions on this issue:
Been a WP for 15+ years, have over 1 million points and 40,000 lifetime status, so pretty regular business customer of Qantas.
Recently had booked MEL-PVG (via SYD), this meant an early start for me.
Woke up to a text message: you're now going via Hong Kong. no reason given
Means 4 hours later arrival, screws up arrival plans at Shanghai etc etc.
Pain in the butt and normally would be mildly pissed, but here's why I'm VERY pissed off.
Over the past 3-4 weeks I've been trying to get me +2 to USA in October on points.
Was flexible in going in/out of SFO or LAX
Managed to get 2 seats, but not 3
Despite numerous requests, pleads etc, they refuse to release one more seat.
"Customer Care" dont care, not can I escalate it to anywhere - they are the final decision (a bit like the police investigating the police)
My beef is this:
Qantas expect me to accommodate their operational issues, be loyal and be flexible, but show absolutely NO flexibility to me.
They say "purchase a ticket" or try again closer to the travel dates (nonsense as I need to book hotels, car hire etc)
I'm not asking for anything other than a seat to be released so I can use points and pay their exorbitant "fees and charges"
Am I being unreasonable or should I take my business elsewhere (not that they will care anyway)?