TAM to join oneworld on 31st March 2014... what does it mean for QFF?

[RooFlyer]

Earning table is online Frequent Flyer - Earning Points - Fly - Airline Partners

When is Qantas sacking the trainee that puts up their website? First class earning = economy earning?

Trainees / uni students / kids out of day care are the standard operators for the QF web site.

 

[Red Roo]

Thanks gbetox, we will have that updated.
It should read 150%.

Great to see a TAM member in the forum too, we hope you like the new partnership.

Earning table is online Frequent Flyer - Earning Points - Fly - Airline Partners

When is Qantas sacking the trainee that puts up their website? First class earning = economy earning?

 

[kevrosmith]

Trainees / uni students / kids out of day care are the standard operators for the QF web site.

The poor person whose this is their real job and one day reads this comment and thinks this is what other people think of their role and contribution to the company...

It's helpful to point out corrections that need to be made, maybe not cool to have a go at those people... we all make mistakes sometimes after all. Of course, it'd be great to get things 100% perfect first time round... I know I'm learning that in some of the work I'm involved in, it's cheaper to let others provide the feedback on the corrections that need to be made...

(Rooflyer.. not having a go at you... just making a general comment.)

 

[RooFlyer]

The poor person whose this is their real job and one day reads this comment and thinks this is what other people think of their role and contribution to the company...

It's helpful to point out corrections that need to be made, maybe not cool to have a go at those people... we all make mistakes sometimes after all. Of course, it'd be great to get things 100% perfect first time round... I know I'm learning that in some of the work I'm involved in, it's cheaper to let others provide the feedback on the corrections that need to be made...

(Rooflyer.. not having a go at you... just making a general comment.)

Point taken in the spirit in which it was given , but fair dinkum .... I can't think of any moderate to substantial update to the Qantas web site in the past 18 months that hasn't been littered with broken links, repeated text/table fill, wrong text corrected-the-next-day etc etc. There are reports of e-mails going out "by" Lesley Grant that Had weird Capializatin ANd spelling goin Out (ie very early draft, uncorrected).

It is a running joke that their IT is done by work experience kids. If some of them read the comments here, well, truly sorry kiddies if your feelings are hurt but take it as a wake-up; its been going on for over a year now; people notice and its a very unprofessional look.

But the comments should mostly be a wake-up to Qantas management. But they are snoozing happily along, happy to have "simplified" QFF (with attendant multiple errors). Yes, really.

Getting these sort of things "perfect the first time round" isn't that difficult. They don't (or shouldn't) do site edits 'live'. Do it in the back-ground, check, double check then have some-one else proof read a couple of times. If management are happy with the result, THEN launch it on the great un-washed.

Qantas is a major corporation whose web site is a huge part of their business and brand exposure to the world. Its frankly disgraceful that these issues have happened again, again and again. I will keep reminding people about when they did one of their site re-designs (I think it was when they got the same site for PC and mobile interfaces - stupid!). They launched the new site and the 'business' link didn't work. You couldn't book business!

Ditto kevrosmith, not having a sling at you, but this is a long running issue, and quite unprofessional IMHO.

Apologies for taking the thread w-i-d-e off topic. Sorry.

 

[kevrosmith]

Point taken in the spirit in which it was given , but fair dinkum .... I can't think of any moderate to substantial update to the Qantas web site in the past 18 months that hasn't been littered with broken links, repeated text/table fill, wrong text corrected-the-next-day etc etc. There are reports of e-mails going out "by" Lesley Grant that Had weird Capializatin ANd spelling goin Out (ie very early draft, uncorrected).

It is a running joke that their IT is done by work experience kids. If some of them read the comments here, well, truly sorry kiddies if your feelings are hurt but take it as a wake-up; its been going on for over a year now; people notice and its a very unprofessional look.

But the comments should mostly be a wake-up to Qantas management. But they are snoozing happily along, happy to have "simplified" QFF (with attendant multiple errors). Yes, really.

Getting these sort of things "perfect the first time round" isn't that difficult. They don't (or shouldn't) do site edits 'live'. Do it in the back-ground, check, double check then have some-one else proof read a couple of times. If management are happy with the result, THEN launch it on the great un-washed.

Qantas is a major corporation whose web site is a huge part of their business and brand exposure to the world. Its frankly disgraceful that these issues have happened again, again and again. I will keep reminding people about when they did one of their site re-designs (I think it was when they got the same site for PC and mobile interfaces - stupid!). They launched the new site and the 'business' link didn't work. You couldn't book business!

Ditto kevrosmith, not having a sling at you, but this is a long running issue, and quite unprofessional IMHO.

Apologies for taking the thread w-i-d-e off topic. Sorry.

Yeah, I guess I tend to agree with the comments you've made... overall, in work I produce, I try to be as exact as I can, though of course, things often, much to my chagrin, do slip through... (just observe how many "last edited by kevrosmith" notes you'll see on my posts as I proofread what I've written after I've hit the "post" button).

And I agree in respect to large organisations such as Qantas: really unprofessional let to such obvious and basic mistakes to become official record, on the public record.

And I acknowledge that your comments are not out of kilter to the long running commentary of Qantas website inaccuracies well-documented on various threads in this forum... my response was mainly reading it in isolation and thinking "poor Freddy/Mary... they're just trying to do their job in whatever situation they are forced to operate, sometimes with circumstances we are not privy to...".

Now... back on topic... how about those TAM earning opportunities...?

 

[Supersonic Swinger]

First class earning = economy earning?

It's simpler and fairer that way...

 

[dmitri]

This is a nice little earner for points if anyone is going to South America.

Frequent Flyer - Member Specials - Double Qantas Points offer with TAM Linhas Aéreas

 

[BD1959]

The poor person whose this is their real job and one day reads this comment and thinks this is what other people think of their role and contribution to the company...

It's helpful to point out corrections that need to be made, maybe not cool to have a go at those people... we all make mistakes sometimes after all. Of course, it'd be great to get things 100% perfect first time round... I know I'm learning that in some of the work I'm involved in, it's cheaper to let others provide the feedback on the corrections that need to be made...

(Rooflyer.. not having a go at you... just making a general comment.)

The issue is not the poor individuals who are making these mistakes, the issue is with the overall process which does not catch these in testing prior to their release to the Production environment.

To my mind, it shows a lack of governance and a business rush to get the changes into the Production environment as quickly as possible. This has been going on long enough to think that QF really don't care; regardless of whether this is an internal issue or one with their IT provider.

I've said it before: as QF rush to become a virtual airline and Global Travel Agency, issues with the generation of that revenue stream will increase in impact.

You'd think they'd have learnt by now.

Regards,

BD