Sydney J Lounge Showers

[KTA Return]

Arrived into Sydney yesterday on QF12 and headed for a shower in the Domestic J lounge before my Perth connection until I seen the conditions of the shower and speaking to others in the corridor the others weren't any better, adding to this there were no towels and people what it looked like had been using the floor mats as towels. In the end there was no way I was going in that. I went and showed the ladies at the counter and they paged an attendant although as I did not have thew connection time to wait it was off to Perth un showered. Not sure what was the thinking with Qantas although they would know it was peak shower usage time with QF12, QF8, AA72 and I am sure other QF/OW flights coming in during the early morning slot after the curfew lifts.

Anyhow went on website and provided QF my feedback and while very prompt to respond and apologies with a token 2000 FF points which I believe is more an insult like tipping a penny for poor service.

For context I was flying on a J paid ticket in F using points then paid J for the SYD - PER leg as a QFF WP.

 

[AIRwin]

Same with the Qantas Club?

 

[Vic]

I'm not sure I recognise that shower in Syd domestic J lounge. It would be the disabled shower, just I cannot precisely remember if the J lounge has a disabled shower.

The bigger problem here are the grotts that do not clean up after themselves and take the towels out. Have had that a number of times in Sydney. Utter pigs.

 

[UP4014]

I think because of the close proximity to the toilets people also use them for the toilet.

 

[KTA Return]

I'm not sure I recognise that shower in Syd domestic J lounge. It would be the disabled shower, just I cannot precisely remember if the J lounge has a disabled shower.

The bigger problem here are the grotts that do not clean up after themselves and take the towels out. Have had that a number of times in Sydney. Utter pigs.

Vic on your first point can I ask if you are questioning if my post is made up as I read it as you don't believe the photo is from the SYD J Lounge anyhow it is.
On your second point I agree some of this falls back onto the users although if you had also seen the overflowing bins outside in the corridor for the used towels I don't hold to much blame on them and more at Qantas.

 

[Vic]

Vic on your first point can I ask if you are questioning if my post is made up as I read it as you don't believe the photo is from the SYD J Lounge anyhow it is.
On your second point I agree some of this falls back onto the users although if you had also seen the overflowing bins outside in the corridor for the used towels I don't hold to much blame on them and more at Qantas.
...

There are three shower cubicles on what is roughly the northern side of the corridor. That photo is from none of those three shower rooms.
I'm trying to remember if there is a disabled shower there on the other side of the corridor between the entries to the male and female toilets. I cannot remember that detail, so I'm testing my memory.

Instead of false accusation maybe try answering the basic question: is that a photo from the disabled shower?

As for people cleaning up after themselves - they are absolutely 100% to blame for the state of that shower.

 

[RooFlyer]

As for people cleaning up after themselves - they are absolutely 100% to blame for the state of that shower.

Pax responsible for the state of the shower area; Qantas responsible for it remaining in that state.

 

[Franky]

Pax responsible for the state of the shower area; Qantas responsible for it remaining in that state.

Indeed, even if everyone left the towels on racks or hooks, you would expect QF and any other airline that offers a shower room would be checking every hour or so to make sure all is spic and span….

 

[serfty]

I'm trying to remember if there is a disabled shower there on the other side of the corridor between the entries to the male and female toilets. I cannot remember that detail, so I'm testing my memory.

There is indeed a disabled shower in the SYD J lounge; I try to avoid using it. ISTR it is the one nearer the toilets; door near towel return.

 

[Vic]

Pax responsible for the state of the shower area; Qantas responsible for it remaining in that state.

Indeed, even if everyone left the towels on racks or hooks, you would expect QF and any other airline that offers a shower room would be checking every hour or so to make sure all is spic and span….

Swiss cheese, for sure.
Failure of the second slice does not excuse people who behave like pigs

 

[Quickstatus]

The picture is a bit weird - with towels spread out all over the place. Why would people leave used towels on the rails?
Qantas not up to scratch including Accor which is the operator of the lounge.
Passengers with Status or who are travelling in premium class cannot be assumed to have class

For context I was flying on a J paid ticket in F using points then paid J for the SYD - PER leg as a QFF WP.

Not sure how this would be relevant as a Platinum passenger flying economy would have the same entitlement or even a guest of said passenger.

 

[KTA Return]

The picture is a bit weird - with towels spread out all over the place. Why would people leave used towels on the rails?
Qantas not up to scratch including Accor which is the operator of the lounge.
Passengers with Status or who are travelling in premium class cannot be assumed to have class


Not sure how this would be relevant as a Platinum passenger flying economy would have the same entitlement or even a guest of said passenger.

Hi Quickstatus this comment was driven around the token 2000 FFP as yes it is irrelevant the class of travel entitlement to having a clean shower but I believe 100% that any compensation of points for poor service should be driven by fare class and cost of the ticket.

 

[esseeeayeenn]

Indeed, even if everyone left the towels on racks or hooks, you would expect QF and any other airline that offers a shower room would be checking every hour or so to make sure all is spic and span….

In my experience most lounges have staff who control access to the showers and clean up after each and every PAX.
This is based on both international lounges and Schengen Zone lounges in Europe, which are essentially domestic lounges.

 

[Quickstatus]

that any compensation of points for poor service should be driven by fare class and cost of the ticket.

I can't agree because cost of ticket is not a factor determining lounge access eligibility.
Fare class is not a hard factor either. Passengers travelling Y can also be eligible using other factors such as guest, status

One alternative may be to ask for an access pass to the same J lounge to be used in the next 12 months.

 

[serfty]

In my experience most lounges have staff who control access to the showers and clean up after each and every PAX.
This is based on both international lounges and Schengen Zone lounges in Europe, which are essentially domestic lounges.

Both MEL and SYD Domestic J showers can be self serve. There are attendants but I do not recall them cleaning after every shower. Fresh towels are available from a cupboard in the shower corridor. Nearby are wet towel return bins.

 

[KTA Return]

I can't agree because cost of ticket is not a factor determining lounge access eligibility.
Fare class is not a hard factor either. Passengers travelling Y can also be eligible using other factors such as guest, status

One alternative may be to ask for an access pass to the same J lounge to be used in the next 12 months.

Quickstatus I don't think we are on the same page with this as I am not talking about lounge access as you point out there are many ways to gain entry to the J lounge, what I am trying to say is that compensation with points should vary based on fare class and cost. For instance if the IFE was down on a 15 hour flight for a passenger and the airline was to offer that passenger compensation in the way of points do you not believe it should be a different amount for someone in Y on a $2000 ticket compared to F say at $15000 as an example, also asking for a pass to use is of no value as I get either way by both status and cabin class I travel in.

 

[markis10]

believe 100% that any compensation of points for poor service should be driven by fare class and cost of the ticket.

Paying more does not give you any entitlement to a service over others with the same access, therefore no greater loss when you don’t get it, pretty simple really.