MEL_Traveller
Veteran Member
- Joined
- Apr 27, 2005
- Posts
- 28,676
Thanks so much for the alert that SQ no longer offer F/suites SIN-AMS > March 2016, which I had booked back in April ‘15. Thanks too for the suggestions for dealing with it, so very helpful and generous.
I wanted to stay in F and was not prepared to accept going into J. So, long story and hours later, I have rerouted via LHR as I needed to get a connection to OSL.
My separate AMS – OSL flight is non-refundable, so I lose that.
SQ rebooked SYD – SIN – LHR – OSL, arriving 1 hour later than originally. Cost was 26K extra SQ points and SGD 120. I have selected 3F all the way - that's a good seat right??
The agent Rudy was knowledgeable, efficient and fixed it up easily over 3 phone calls, not counting the previous approx 2.5 hours, mostly on hold.
Unfortunately one of the pit falls of buying a separate ticket
Unfortunately this scenario wouldn't even be covered by EU261. This was a schedule change months in advance.
The AMS-OSL - while non-refundable, was it also non-changeable? I would have expected SQ to reroute you to AMS FOC, but perhaps changing to a later connection to OSL on your original ticket.
Can your travel insurance help out?
I'd certainly pursue this with SQ, without getting your hopes up.
Commercial tickets - where people actually pay $$$$s
I can't see this being an issue for commercial ticket pax. Economy and business class are not affected by the change, leaving only a couple of F class pax that might have booked at this stage. And out of them I don't know how many would have booked a non-changeable onward connection to other Euro ports.