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[Cruiser Elite]

pg check pm

 

[hossein_au]

HI all,
I have a little dilemma that BBTM (Bigger Brains than Mine) here might be able to help with.

I have a fully booked Suites journey SYD-SIN-FRA-JFK on 12 Feb next year, returning via same ports starting 21 Feb.

It's now highly desirable that I travel on 4th or 5th Feb, stopping in FRA, then continuing on to JFK on my original itinerary on 13 Feb.

How would it be best to achieve this? Because as far as I can tell I can't do it online, and I can't do a split booking on the way over with a weeks stop on FRA.

Best I've come up with is to tfr enough points into KF to re-book the whole thing, then cancel the original booking. Obviously subject to availability.

Any better ideas? I tried ringing the contact centre but they had trouble understanding what I wanted to achieve, although perhaps another try there is warranted.

Anyway, all advice would be gratefully received.
Thanks,
Peter

I think you might have a better luck not explaining the whole lot when you phone SQ. Just call and ask for a change of date of your SYD-SIN-FRA to a few days earlier than the current itinerary, nothing more, nothing less (this is basically what you need to achieve, right?). Depending on your circumstances you may even want to explore getting to another port in Europe, London for example, and then resuming your current itinerary from FRA (you will then need to purchase a separate LHR-FRA ticket of course). I would leave the FRA-JFK and the return legs of the current itinerary alone!

 

[pgsdiver]

I think you might have a better luck not explaining the whole lot when you phone SQ. Just call and ask for a change of date of your SYD-SIN-FRA to a few days earlier than the current itinerary, nothing more, nothing less (this is basically what you need to achieve, right?). Depending on your circumstances you may even want to explore getting to another port in Europe, London for example, and then resuming your current itinerary from FRA (you will then need to purchase a separate LHR-FRA ticket of course). I would leave the FRA-JFK and the return legs of the current itinerary alone!

You're right that's what I need to achieve, but not quite as simple as just changing the departure date - the outbound is SIN-JFK, and breaking it breaks the whole leg. Unfortunately this one needs the contact centre.
Nice idea on the alternative port, though - because I do need to get to London and Copenhagen.................hmmmmm

Thanks,
Peter

 

[pgsdiver]

Update:
All sorted by the lovely lady in the KF contact centre. She even went away for 15 minutes to work out the best way of doing it for the least points.
I'm a happy camper.
Thanks to all for the advice, and Cruiser for the tip off.

 

[Cruiser Elite]

My pleasure pg - we are after all one big happy family at AFF - this new contact has all the hallmarks of the next 'KF Gem' - I'll keep working on her.

 

[cove]

Good thinking CE. I split the Prestige points between Velocity and Kris yesterday and my Cathay /Asia Miles remains at zero.
Did not want to wear a dunce hat if Citi move on the points value depreciation again so I now have a modest number left in Citi rewards for the third time.
I may need to spend a few months a year travelling to burn off some Kris Miles. Suites look like they are fit for that purpose.

 

[vitagen]

Ok i got an issue here. When i checked i could get 2x Sin-Hkg-Sfo in R/F i want the day stopover in Hkg. I booked one all good. When i book the second it says not available, but whrn i check the individual sectors they are. Would KF rebuild that itinerary for me? Help!

 

[Cruiser Elite]

Ok i got an issue here. When i checked i could get 2x Sin-Hkg-Sfo in R/F i want the day stopover in Hkg. I booked one all good. When i book the second it says not available, but whrn i check the individual sectors they are. Would KF rebuild that itinerary for me? Help!

Maybe / maybe not - when you checked and saw 2 x availability why didn't you book then? Its much easier to cancel later if you don't want - as I have said here 1,000 times even if you see availability on separate sectors they may not be available cough married sectors.

Call KF vitagen and run the full history past them - KF call ctr will always be your best friends.

 

[vitagen]

Points were in diff accounts okay will give them a call bit later fingers crossed! Thanks CE

 

[Cruiser Elite]

vitagen this is s classic case of needing to act first and cancel later - or once you secured the first after seeing availability by 2 you should have imm called KF - call them and try anyway - they may be able to assist but as I have said 1,000 times just because you can see availability individual sectors does not always guarantee these sectors can be married.

Good luck anyway

 

[Fiches Mouser]

Maybe / maybe not - when you checked and saw 2 x availability why didn't you book then? Its much easier to cancel later if you don't want - as I have said here 1,000 times even if you see availability on separate sectors they may not be available cough married sectors.

Call KF vitagen and run the full history past them - KF call ctr will always be your best friends.

It can definitely be a problem. My recent case was mixing J and F – they just couldn't find a way to book it together, even though the two individual sectors were available. I'd imagine this could still be a problem for the same cabin.

My reading of the situation was that each route has its own availability. So SIN-HKG and HKG-SFO are available (to both us and them), but SIN-HKG-SFO as a redemption isn't available, even at SQ's end; simply because that route isn't available. Makes no sense, but that was what I was told.

 

[vitagen]

On hold now for ages! Anyone got a better number to call?

 

[Cruiser Elite]

+61 2 8228 1188

 

[vitagen]

After a marathon... friendly chap couldn't give me what i wanted got put on a waitlist for the flights i wanted but got confirmed sin-sfo. I want the break in hkg to spend few hours in the city but also to not get smashed by the yq due to hk law. Worst comes to worst ill book 2 awards

 

[boomy]

Apologise for the newbie question.

Is there any difference between the middle suites? We're currently allocated in 2C/D.

While on this topic I'll ask the same question about EK A380. Are any middle suites better choice then others?

 

[tirtytree]

Are F class passengers allowed to bring in a guest with them to the Sydney lounge? If yes, are there any conditions? I'm hoping to bring a friend in and he is flying economy. Neither of us have any status.

 

[Cruiser Elite]

Are F class passengers allowed to bring in a guest with them to the Sydney lounge? If yes, are there any conditions? I'm hoping to bring a friend in and he is flying economy. Neither of us have any status.

Yes if you hold R/F BP you can guest one - technically they should hold same day BP for any *A carrier - but not always enforced.

 

[Cruiser Elite]

Is there any difference between the middle suites? We're currently allocated in 2C/D.

Did you call up and select 2C/D as you cannot select online? For couples 2C/D and 3C/D are the only alternatives you should consider - apart from being able to interact between your Suites you also get a double bed.

But remember 2C/D are indeed bassinet seats and should one be reqd by other pax on day you will be booted.

While on this topic I'll ask the same question about EK A380. Are any middle suites better choice then others?

I have only had 1 crack at EK F and their is ability to interact between the middle pairs but nothing like SQ - cannot advise which row is better or worserer.

 

[boomy]

Did you call up and select 2C/D as you cannot select online? For couples 2C/D and 3C/D are the only alternatives you should consider - apart from being able to interact between your Suites you also get a double bed.

But remember 2C/D are indeed bassinet seats and should one be reqd by other pax on day you will be booted.

I made the booking over the phone, didn't request any seats, suppose the person who made the booking made the selection.
Definitely want to experience the double bed on long haul flight. Sounds like I should change to 3C/D in case there will be a baby onboard.

 

[Alanslegal]

With SQ I would move to 3C/3D 'just in case' there is a baby on board. You wouldn't notice the difference between Row 2 or 3 once the suite doors are closed and your ensconced in your suite.

With EK, like SQ, all the middle suites are identical and there is negligible, if any, differences at all.