Did you use a VPN when applying? The Chase fraud algorithm flags this and dislikes it. I found the same with C1. I applied for my CSP in branch though internet banking got frozen after I logged in with a US VPN.For Physical Address it says:
Will they take a bank statement ??
- U.S.-issued driver's license or other government-issued ID
- Utility bill such as gas, water, electric, sewage, phone land line, internet or cable dated within the last 90 days
- Pay stub dated within the last 60 days
C1 were asking for US issued ID only then I didn’t get this message after I applied without VPN on.
