Hi cove, in my instance it was for an application....they should know me, I've had 3 of their accounts before though!!Both our accounts got frozen despite having credit balances. Lucky I was in Sydney and I was able to get to a branch before my first business meeting. PIA....yes and I was lucky that the branch manager and the staff member were tenacious and helpful.
45 mins on phone today with a bunch of idiots at Stgeorge. Apparently my liabilities, what I see on my own credit report and what they believe my credit report says do not align.Had a missed call today I suspect was from Stgeorge. Then a text message asking me to call them 'to check a few details'
A similar thing happened to me. After they said they checked and all my credit card history was correct as far as current liabilities and they would process conditional approval to final approval they contacted me a few days later with some mysterious $1000 limit Westpac card I was supposed to now have. I escalated all the bs they were putting my through to their complaints department and approval happened quickly and I was offered another 10k points compo.45 mins on phone today with a bunch of idiots at Stgeorge. Apparently my liabilities, what I see on my own credit report and what they believe my credit report says do not align.
They want me to contact a bank to get a letter to say that I don't have a mortgage with that bank. I've never had a mortgage with this bank!
Approved last night with this in the email.Conditionally approved. See how quickly it moves from here. My Bankwest application was pretty smooth. Hopefully the same.