Status credits on VA coded flight on Singapore Airlines?

[mileshigh]

Longtime reader, first-time poster

I recently flew a VA coded flight to Bali via Singapore in October. The points have come across into my account but no status credits were awarded.

I have read the Status Credit table carefully and the flight appears to be eligible but maybe I am reading it wrong.

The fare types flown were Q and V economy on VA coded flights. Are these eligible for status credits?

Thanks in advance!

 

[serfty]

If it is VA coded then you should earn as per the fare bucket.

It's very strange that no SC were earned but points were!

 

[serfty]

As long as your booking is ticketed with a VA flight number you will fine: (Earn Tables)

Earn Status Credits when you travel in an eligible fare class when your flight has a VA flight number.

 

[jase05]

As long as your booking is ticketed with a VA flight number you will fine: (Earn Tables)

“Earn Status Credits when you travel in an eligible class on Singapore Airlines operated flights, with an SQ, MI or VA flight number. The Status Credits you earn depends on where you fly and fare purchased.”

 

[tdpali]

Put in a claim on the Velocity page, you should get them. I'll be doing the same after my return flights to Europe with Etihad. 2 flights got status credits, 2 didn't. Always need to check.

 

[mileshigh]

Thank you for all your help! I'll wait to see if the status credits show up

If not, I'll submit another missing points claim.

 

[haymish]

I'm having issues claiming my recent SQ flights which were denied by the missing point claim.

 

[Blinky]

My recent SQ and Silk Air points and SCs turned up within a week.

 

[mileshigh]

I'm having issues claiming my recent SQ flights which were denied by the missing point claim.

Did VA give you any explanation about why it was denied?

My recent SQ and Silk Air points and SCs turned up within a week.

Thanks, Blinky. Good to know it's working for some travellers.

 

[mileshigh]

Update: All miles have been credited from my flights - still missing 65 credit points though...

What is the recommended way to follow-up on the missing SCs? It's been three weeks since the flights.

EDIT: Found this on the Velocity site. Guess I have to just wait till 6 weeks have passed.

• Partner airline claims take between 4 to 6 weeks to process.
• If successful, eligible Points and/or Status Credits will be automatically credited to your Account.

 

[williamsf1]

Update: All miles have been credited from my flights - still missing 65 credit points though...

What is the recommended way to follow-up on the missing SCs? It's been three weeks since the flights.

EDIT: Found this on the Velocity site. Guess I have to just wait till 6 weeks have passed.

• Partner airline claims take between 4 to 6 weeks to process.
• If successful, eligible Points and/or Status Credits will be automatically credited to your Account.

Something does not add up ..... Very unusual for points to appear but no SC on the associated flights ... Its all or nothing

Are you sure you do not have family pooling set up and the SC went there? Or was this Government travel ?

I would call and ask for an explanation of where the SC are and go from there