Status credit balance gone weird

[aus_flyer]

A few problems remain:

1. SCs from award bookings (for Points Club members) don't count towards Loyalty Bonus

2. Number of SCs that must be from QF flights (for P1) don't take into account status support rollover SCs

 

[Basalt]

Yup, mostly fixed but I'm also still seeing SCs from award bookings (for Points Club members) not counting towards the Loyalty Bonus

 

[dylarr]

A few problems remain:

1. SCs from award bookings (for Points Club members) don't count towards Loyalty Bonus

Yup, mostly fixed but I'm also still seeing SCs from award bookings (for Points Club members) not counting towards the Loyalty Bonus

I raised this with the FFSC months ago and they finally got back to me today to advise that it has been fixed, and sure enough the the Loyalty Bonus tally for me does now include SCs from Award bookings (Points Club). Is anyone else able to verify?

 

[defurax]

That's a step forward. I also see the QF award SC from Points club in my bonus tally, but they still are not taken into account for P1...

 

[dylarr]

That's a step forward. I also see the QF award SC from Points club in my bonus tally, but they still are not taken into account for P1...

You might want to raise it and follow up a couple of times if you care enough. It took a couple of months to get the SC from Points Club in the Loyalty Bonus tallies, but it did eventually get fixed.

 

[QF_Flyer]

I raised this with the FFSC months ago and they finally got back to me today to advise that it has been fixed, and sure enough the the Loyalty Bonus tally for me does now include SCs from Award bookings (Points Club). Is anyone else able to verify?

Yes, same here, noticed it a couple of days ago, that it’d changed.

 

[aus_flyer]

I complained about this a couple of days ago and they said they’d escalate it. Maybe enough people have complained to get action!