Staff Travel? Pros, Cons, Experiences?

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Max Samuels

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One feature of this new push which I find puzzling is this focus on boarding premium passengers first. In most cases, WP, SG etc are still in their respective lounges when boarding is called.....
I have always wondered about this. Quite a few times when I am in a domestic J lounge, and traveling in J, if I wait until the flight is called to go to the aircraft, I notice that most of the seats in J are already occupied. My suspicion is staff travel - as it makes no sense for a J pax to be sitting waiting at the gate.....
 
I have always wondered about this. Quite a few times when I am in a domestic J lounge, and traveling in J, if I wait until the flight is called to go to the aircraft, I notice that most of the seats in J are already occupied. My suspicion is staff travel - as it makes no sense for a J pax to be sitting waiting at the gate.....
As very few staff have confirmed upgrades, they normally have to wait until boarding is well under way before they'll get their upgrade, so generally they'll be late to board.

Not everyone goes to the lounge, or arrives at airports any earlier than they have to.
 
You just can't assume

but I do agree it's amazing to watch EF on domestic flights go from 1or 4 in J at say T-1 to totally full upon boarding which absolutely screams standby and NRSA travel. The other giveaway is during meal service when those on staff travel/buddy passes etc are told "I"ll come back to you..."

A few flights recently I've seen a semi-shadow of mine(yes in J) stikc even when I'd boarded only to implode a few minutes before door close. Doesn't worry me but I do find it fascinating to see.

It would be neat if QF had a feature in their App like UA do where you can SEE the standby and upgrade lists. It's very transparent
 
.... which absolutely screams standby and NRSA travel. The other giveaway is during meal service when those on staff travel/buddy passes etc are told "I"ll come back to you..."
A bit off topic, but re staff travel, it has always amused me how different airlines are to other customer service industries. Hotels for example. Hotels don't assume that guests want to hang out with the staff. In fact, many of the big 5-stars have a policy where staff cannot eat or drink in any restaurants or bars of the hotel. They usually have a reciprocal deal with a sister hotel whereby staff can use that hotel at discount, but NEVER in the one where they work.... but for some reason airlines are more "glam"? And pax love to sit next to FAs? I am not sold....
 
The other giveaway is during meal service when those on staff travel/buddy passes etc are told "I"ll come back to you..."
A few times our upgrade to J hasn’t happened, we have asked in the lounge and been upgraded. In that case catering wasn’t assured and you wait until last. Also connecting from an International flight, have missed the original domestic and been put on the next one and catering wasn’t assured then either.
 
Most staff cannot buy business class tickets for themselves, much less their parents.
Heaps can. My friend does. He has staff travel for himself, his wife, his kids, and his parents. Very typical arrangement for HQ staff, from what I am told...
 
Heaps can. My friend does. He has staff travel for himself, his wife, his kids, and his parents. Very typical arrangement for HQ staff, from what I am told...
They can purchase upgradable staff tickets, where the upgrades will be done at close out of the flight IF there are available seats left (-20min for Domestic). There is no such thing as a confirmed staff travel Business Class ticket (unless it's for duty travel and pretty much only tech crew).
Also majority of staff cannot afford to purchase a full fare business class ticket.


Off-topic:
Most front line staff earn less than Aldi Staff.

For those that are interested, Lvl 3.5 is about 6 years into the job. New starters are 2.1 for 6 months then 3.1.

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Heaps can. My friend does. He has staff travel for himself, his wife, his kids, and his parents. Very typical arrangement for HQ staff, from what I am told...

Unfortunately it is imprudent to extrapolate what a very few more privileged staff in one area of an organisation may be able to do versus to the rest of the staff of tens of thousands, additionally to fully believe what you are told third hand.
 
Unfortunately it is imprudent to extrapolate what a very few more privileged staff in one area of an organisation may be able to do versus to the rest of the staff of tens of thousands, additionally to fully believe what you are told third hand.
Not third hand at all! One of my best friends. Seen this in action many many times. Have been on same flight as him and his whole family as they wait standby (but then get J while I am at the back!) When his kids were young his mother would fly regularly from MEL to SYD in J for $100 or so to babysit. She was the modern Mary Poppins! And it was an on-going joke that it was cheaper to fly her down than pay for daycare (which is true).
So maybe you don't have the correct information? I also know plenty of senior FAs (50+ in age) that get J staff travel. In fact I know off the top of my head 3 that live on the GC - won't use OOL because they won't get J on QF out of there as there are too few flights, and they don't use JQ... so they drive to BNE all the time. Also, another longtime friend that managed the Sydney lounges for ages, he got J staff travel all the time too. So I have given you 5 examples.
 
They can purchase upgradable staff tickets, where the upgrades will be done at close out of the flight IF there are available seats left (-20min for Domestic). There is no such thing as a confirmed staff travel Business Class ticket (unless it's for duty travel and pretty much only tech crew).
Yes this is exactly what we are saying. No one said confirmed staff travel in J. The point was made that often EF might show 6 seats in J, then when the flight boards, that number drops to zero. Which ties back to the original point, that the reason you may not see any of these people in the lounge is because they are sitting at the service desk waiting for the russian roulette to begin!
 
Confirmed J space for staff? Positive Space Business travel is usually reserved, by my understanding, for senior management levels. That's confirmed.

Staff travel/buddy passes etc or Non Revenue Space Available (NRSA) is a whole other world and while yeah it can be common to get premium seats standby there are also times, when trying for very busy routes, that staff or pass holders can be left waiting for a long time to get to where they want. I have friends with many stories over the years at multiple airlines - both the good (F on say ORD-HKJG) to being stuck in Hawaii (tough right? :p ) for days due to loads and not even a middle seat back of Y available.

It's not always the great perk it seems.

As for CNA - I wonder honestly how many folks have actually missed out on catering on dom flights? Maybe not their first choice, but heck that happens to folks in row 2 on a 737 from time to time - paid or not. IMO the whole CNA thing comes from the Good Old Days before a lot of the technology and so on was improved when flights were catered to specific booked loads, probably the day before or night before (and back in the day even domestic J or F was a lot better)... a late upgrade or on standby and CNA made more sense than it probably does now - specially when QF usually has a thermos of soup loaded. I just think it's a cover-their-cough thing these days and honestly if I get a last minute upgrade I have no issue with it.
 
Yes this is exactly what we are saying. No one said confirmed staff travel in J. The point was made that often EF might show 6 seats in J, then when the flight boards, that number drops to zero. Which ties back to the original point, that the reason you may not see any of these people in the lounge is because they are sitting at the service desk waiting for the russian roulette to begin!
EF doesn't show upgrade requests from revenue passengers either so that may be another reason for a dramatic drop in the seats shown as available in J close to departure.
Only after all forms of upgrade requests have been processed (classic reward upgrades, upgrade bids and on departure requests) are any staff regraded to J.
How this is done varies depending on the departure port and it all changed recently to allow staff to checkin online.
If there is clearly space available, you may not have to play russian roulette at the service desk anymore.
But the principle is the same: a revenue PAX would never be denied an upgrade in favour of staff*.
Every aspect of staff travel remains subject to availability, and staff are just as likely to be thrown off the flight at the last minute as they are to be upgraded.
I was once unable to return from ADL-PER on staff travel on VA and tried to be clever by flying ADL-MEL then MEL-PER.
Only to be stranded in MEL overnight. By the time I paid for a hotel room the trip cost me more than a revenue ticket would have.
And I had to explain to work why I did not turn up the next morning.
On another occassion in Paris I had to choose between checking in immediately and sitting in Y or waiting to see if a PAX would be a no show for F.
The EY checkin staff knew he was coming up from Nice and the TGV had been delayed by bad weather.
But they had to wait for him until F checkin closed at T-30 - by which time it would be too late to check me in for Y.
Being stranded for an extra day in Paris is not something I would have regarded as a hardship so I took the risk.
I sat anxiously for the hour after Y checkin closed, dreading that an Emirati would come flying through the door at any moment.
When checkin closed and he had not shown up I was given the coveted F boarding pass and then literally told to sprint to the aircraft!
Just on Wednesday I checked in for a long haul international flight online, expecting to see a full flight and was instead issued a J boarding pass.
Not something I wanted to pass up so I literally decided to travel, showered, shaved, packed, checked out of my hotel and was in a taxi to the airport in 23 minutes.
Only to be put back on standby at checkin, told to wait at the gate until boarding finished, and then being given a W boarding pass at the last minute.
Obviously I didn't ask to be offloaded and risk their wrath for delaying departure while they found my bag!
Staff travel is an incredible privilege but it does have its downside.

*When I refer to "staff" I am referring to staff on leisure travel, not to staff on duty travel or to the inner coterie of senior executives.
 
Bridging the two worlds together.......is... the most satisfying part of (some airlines) staff travel.

Using the priority boarding lane on a staff ticket.

Oh oh so satisfying <3
I've done that in the past although EY were very strict about no lounge access even if you had status (I had EY Gold and VA Platinum at the relevant time).
I am being very well behaved and rule abiding with my current airline and not waving my platinum card around when I'm on staff travel.
 
I have a friend that works at the airport and her job means she's in contact with a lot of different departments, what she does is quite interesting. She more often than not gets upgraded to J or multiple shadows but she's also a QF WP and a solo traveller and genuinely a lovely person so who knows what triggers the extra comfort given to her.
 
I have a friend that works at the airport and her job means she's in contact with a lot of different departments, what she does is quite interesting. She more often than not gets upgraded to J or multiple shadows but she's also a QF WP and a solo traveller and genuinely a lovely person so who knows what triggers the extra comfort given to her.
Ditto with a niece who has been at qf for 30+ Years she seems to know everyone, she never asks but is always given J where available
 
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I've done that in the past although EY were very strict about no lounge access even if you had status
This is interesting - I assume none of this travel involves uniforms so it seems a very cautionary policy

On the other side of the coin, there's a distinct financial benefit for airlines keeping the lounge load low and I can see how this policy would make that easier, even if it seems a bit heavy handed
 
EF doesn't show upgrade requests from revenue passengers either so that may be another reason for a dramatic drop in the seats shown as available in J close to departure.
Totally understand how EF works. In the case I am referring to, I am in the lounge, I see heaps of empty seats on EF, hear no one being paged to the service desk to collect their upgraded BPs (as the lounge is the only place you can get an on-departure upgrade), I go to the flight when it is called, and half of J is already boarded (although according to EF there was only a handful of pax 30 minutes prior).

I think there are way more staff flying domestic leisure travel in J than people think... as others have pointed out, if you "know" people then all sorts of things can happen.
 
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