get me outta here
Senior Member
- Joined
- Nov 18, 2011
- Posts
- 8,224
- Qantas
- LT Silver
What a waste of your time. I would've thought they could do better than just a fee reversal.
Some feedback on this application process for first time St. George users
I applied for the above and received the usual automated response and was immediately conditionally approved subject to verification. Verification being two of my most recent payslips. I replied to the dedicated E-mail address with my payslips and the next day was approved for the card. A few days later I received my welcome pack in the mail, and the day after that was called by my local branch to go and pick up my card.
I head over to the branch (luckily I work across the road from the branch) to pick up my card and after some deliberation with the teller she informs me that there is a block on my card - I should mention here that I hold no other accounts it St. George and this is the first product I have ever applied for with them.
For the next hour and a half, I hear the teller on the phone getting re-directed to various departments of the bank/their credit provider to no avail. This conversation ends with "No one can tell me why your card has been blocked, but I have been told to send an E-mail to this address and we leave it at that. Three (business) days later, I have still not heard from the bank so I walk across to the branch and am directed to the manager who states she knows about my case but still has no answer for me. The next day I get a courtesy call from her, however still no answer as to why the card with an account block on it.
The next day I receive a call and am told that something went wrong with the automated system and since I am a new customer I need to provide 2x most recent payslips along with my bank statements and we should be good to go. I do this in the branch with the manager who is over the phone to the credit provider, however, the branch was about to close and I was asked to leave, while it was worked out. Later that evening I received a call from the branch manager saying everything was good to go and to pick my card up in branch the next morning.
I walk over to the branch and approach the teller to pick up my card, after 15 minutes of searching, she calls the manager over to ask where it may be and they walk off to search together. After some time the manager walks across to me and tells me that the card is missing and they will need to order in another one. The card was apparently sent via courier that morning, though didn't arrive in the branch until two days later.
I picked up the card and set a pin, and was told it was all good to go, however, the card did not work when I used it at a retailer. I had to call up card support who told me there was a secondary 'secret' block on the card. The cards team removed the block and now all is working fine after what was a two-week ordeal.
I have been told that they will be reimbursing me for the $279 fee when I am charged.
