SQ Tips, Trips and Tales

[Jacques Vert]

Sorry to hear of the medical issues. I’ve recently cancelled SQ rewards flights for my wife and there is an option online to cancel/modify with a Dr letter and no fees are charged. The points were returned in just over 24hrs. Don’t cancel form Manage Bookings use the Assistance Request form - https://www.singaporeair.com/get-help/changesandrefunds

I've also used the Assistance Request Form and SQ extended the validity of my points by 12 months so they wouldn't expire. I think it's better to use the form rather than ring so that you get through to someone with the authority to give you the answer you desire.

 

[I love to travel]

They have agreed to waive cancellation fee and deposit points, have said it will take up to 6 weeks though Very grateful to SQ

 

[lovestotravel]

They have agreed to waive cancellation fee and deposit points, have said it will take up to 6 weeks though Very grateful to SQ

Wow I should have done that when I had a flight booked for my now late Mother.

I just cancelled the flight and paid the penalty for the cancel fee which was a few hundred $$

 

[Cruiser Elite]

Data point on Confirmed Booking downgrades R/F to J - I have experienced a dozen or so over the journey - sometimes you can fight tooth and nail for alternate flts and you may experience success or you may not - at the end of the day what you might achieve, accept or be forced upon you can and will vary.

But if you cannot be satisfactorily accommodated on an alternative flt and if you currently have, or intend to have J flts on same route don’t be backward in strongly seeking a 1 sector upgrade J to F to be used some time in future.

If request is successful you will be emailed an official ‘1 Sector Upgrade Certificate’ with 12mth validity. Can only be used on exact sector that was downgraded and requires notification of usage in advance and physical ‘Certificate’ must be presented at time of check-in.

May not be ideal in all cases but for me in past has eased the pain a number of times. Let me reinforce , to achieve this end result you may require to be persistent, a little assertive, patient and pleasant but end result is worthwhile.

Hope this might help some

 

[cove]

Have a US run coming up in September and our trip up the Mississippi is getting closer.