SQ Tips, Trips and Tales

[Jacques Vert]

Sorry to hear of the medical issues. I’ve recently cancelled SQ rewards flights for my wife and there is an option online to cancel/modify with a Dr letter and no fees are charged. The points were returned in just over 24hrs. Don’t cancel form Manage Bookings use the Assistance Request form - https://www.singaporeair.com/get-help/changesandrefunds

I've also used the Assistance Request Form and SQ extended the validity of my points by 12 months so they wouldn't expire. I think it's better to use the form rather than ring so that you get through to someone with the authority to give you the answer you desire.

 

[I love to travel]

They have agreed to waive cancellation fee and deposit points, have said it will take up to 6 weeks though Very grateful to SQ