SQ Tips, Trips and Tales

[mel-world]

Many thanks.. I've been waiting for that.

And...sometime late yesterday afternoon they opened up bookings into early April.

 

[Cruiser Elite]

I have had confirmed F / R Savers 238 / 830 May 4 and 5 both go poof as 238 now cancelled both days - I am suffering serious SQ F / R withdrawal symptoms which are wreaking havoc on my wellbeing - cancellation and refund email sent off but no response as yet - hoping the wheel turns sometime soon.

 

[get me outta here]

All of my SQ (reward) flights are now formally cancelled. I have arranged to hold the ticket for a re-issue because if I ask for a refund of the points it sounds like they will not get to my account for 4 months as others have been quoted. I hope to travel in May next year so I need those points to be available for trying to book F / R in a few week’s time.

 

[Cruiser Elite]

FWIW I have already cancelled 6 conf rdpt bookings and pts return took bw 2 and 21 days.

 

[get me outta here]

My heart’s desire is to recreate my saver F/ R reward to JFK to coincide with the Met Opera season in a NYC free of virus. NYC may have to pull up the drawbridge all around the island of Manhattan.

 

[KarenD]

Is there a secret phone number for Singapore Airlines that I don't know about? Been trying to call since early this morning but on hold for 1.5 hours before the line goes silent.

I want to change a redemption flight but I need to cancel and rebook I think, I need the points back before I can book the new flight, PLUS i want to do a $100 stopover on a saver redemption so will need to call regardless. The new flights we want are available now so worried I'll miss out if they take forever to reinstate the points.

 

[potm]

Have a few redemption refunds that I’m waiting on close to 4 weeks now.

 

[KarenD]

I bit the bullet and cancelled online, got the points back instantly, but may have to pay a fee. The points were the important bit though so i call it a success

However, i can't book our new flight online so trying to call, it's impossible to get through i've been on hold for 1.5 hrs and had to hang up and now i'm on another 1 hr hold. Might try in the afternoon people seem to have more luck....

 

[get me outta here]

@KarenD, a few days ago I called 02 8228 1188, at around 8pm and got through in about 20 mins.

 

[KarenD]

Excellent I will keep trying this afternoon and tonight - did you call the Krisflyer number? +61 2 8228 1188?

 

[KarenD]

Update: Our new flights to Japan (in first class!) are booked using Krisflyer points for next March/April (let's hope things settle down by then). I used the SQ email address
([email protected]) and after a few emails back and forth, the lovely staff booked the new redemption flight for me, with the $100 stopover in Singapore, and then arranged a call to gather my credit card details. So, while it seems almost impossible to get though to Singapore Airlines on the phone, their email staff are doing an amazing job keeping up with the requests and resolving queries. I am impressed!

 

[Cruiser Elite]

Simply Click & Cancel for refund:

 

[Cruiser Elite]

We have F 238 Jun 11 / R 308 Jun 12 booked and made reso at ST Hotel T3 to max out TPR exp and rcved email yesterday:



Enough to make a grown man cry huh?

 

[serfty]

We have F 238 Jun 11 / R 308 Jun 12 booked and made reso at ST Hotel T3 to max out TPR exp and rcved email yesterday:

That email address is a mouthful.

I had a June 6 booking for T1 Transit Hotel (via Agoda) which I was able to cancel without issue - seems from your post it may have been cancelled anyway.

 

[cove]

You made me check to see I had cancelled my Crowne Plaza Changi rooms for May. Yes all done.

 

[Denali]

Bugger, forgot about my Transit hotel bookings - thanks for the reminder

 

[Major]

Are you able to transfer points between A/c's ?

MrsMajor has some points just sitting there and wondered if I can transfer to my A/c.

 

[MEL_Traveller]

Are you able to transfer points between A/c's ?

MrsMajor has some points just sitting there and wondered if I can transfer to my A/c.

Unfortunately no.

 

[Cruiser Elite]

Right at this very moment I should be sitting up in 1C on 238 slurping away on Krug (if loaded) winging my way to SIN - o/n in SIN then 830 to PVG morrow morn for a trade show in SH - first time in 20 years I have not made this journey to SH 1st week of May for annual trade show - enough to make a grown man cry for a 2nd time this week!

 

[Cruiser Elite]

FYI - Rdpt Flt Cancellation Timeline:

Date	Details
17/04/2020	Email Sent requesting cancellation flts 238 / 830 MEL-SIN/SIN-PVG May 4 and May 5
21/04/2020	Email and SMS rcvd advising SQ238 May 4 and May 5 cancelled with refund request imbedded in email
22/04/2020	Bookings References for above bookings removed from Upcoming Flights list
23/04/2020	Online refund applications submitted

Rcvd o/n 05/05/2020:

KrisFlyer Membership Number: 696969696

Dear Mr Elite
Thank you for your email to Singapore Airlines.
We apologise for the delay in our response to you.
We note that you have submitted the refund request for FFUN69 and MFUN69 via online on 23 April 2020.
We will do everything we can to process your refund request as soon as possible. However, due to the backlog of service requests from the Covid-19 situation, our team is prioritising refunds based on the original departure date. For example, refunds for flights that have departed this month will be prioritised over flights that would be departing next month.
We ask for your patience as your refund may take longer than usual to be processed. Once completed, you will receive a refund notice which will be sent to the registered email of the booking.
Should you require further assistance, please do not hesitate to contact us.
Thank you for writing to us and we look forward to being of service to you again.
Till then, our wishes are that you stay safe and healthy.

Yours sincerely
Emilia Ibrahim
Customer Service Executive
Singapore Airlines

I know the slow rate of progress is extremely frustrating to many but there is not much can be done - SQ/KF processing centers are just swamped