SQ Access to Australia - US routes | Australian Frequent Flyer
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SQ Access to Australia - US routes

Should the govt give SQ access to the Australia - US route?

  • No way

    Votes: 0 0.0%
  • Yes, but only if QF were given better rights out of SIN

    Votes: 0 0.0%
  • Yes, but only from BNE or MEL not from SYD

    Votes: 0 0.0%

  • Total voters
    104
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thadocta

Active Member
Joined
Jan 8, 2003
Messages
757
I believe that competition results in better service. Look at what has happened with QF as far as in-flight catering goes, it has improved since Vermin came onto the scene, as they needed something to differentiate themselves.

When (note, not IF) SQ start operating SYD-LAX it will mean that QF will HAVE to become more consistent with their in-flight offerings. No more of this "really really good one day" and "absolutly appalling the next" sort of thing we currently see. And that can only be good for QF passengers. (Such as myself who flies this route in steerage).

Dave
 

swissbignose

Member
Joined
May 5, 2003
Messages
145
I think thadocta has hit it on the head.

Without "serious" competition, an airline can afford to be complacent. When you have competition, you can't afford to be like that. It will force QANTAS management to focus on keeping their employees and customers engaged, potentially at the expense of profit.

I've always believed that if you look after your customers, and look after your employees, they will look after you.
 

dajop

AFF Supporter
Joined
Jul 1, 2002
Messages
9,072
Flights
My Map
swissbignose said:
Without "serious" competition, an airline can afford to be complacent. When you have competition, you can't afford to be like that. It will force QANTAS management to focus on keeping their employees and customers engaged, potentially at the expense of profit.
Should that be "potentially at the expense of their short term profit"? In the longer term they need to be profitable, but do so they certainly have to engage both employees and customers.
 
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