SPG Online Check In - Four Points Sheraton Auckland

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I've been in the habit of using the Online Check In facility across SPG since it has been available. Experience has shown it's great to call in by the front desk and show your ID and be given your keys or in some cases you can go straight to the room and use keyless checkin.

Last evening I checked in online for my upcoming 2 day stay at the Four Points Sheraton in Auckland. I arrived at the hotel this afternoon and they thanked me for using online checkin and requested my Passport and credit card. I was then asked to sign the credit card security slip and was then asked to sign the standard check in documentation. From memory this process is exactly the same process as if I hadn't used online check in. Not sure what is going on with the integration of the SPG/Marriott apps with the legacy SPG hotels.
 

opusman

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I've never had online checkin do anything! I've tried it a few times at different hotels and this has always been my experience.
 
Joined
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Hotels in the US are great with online check in. In Australia the Sheraton in Melbourne is also good. Best case is, without going by the front desk, you use you device to access the room. Worst case you pass by the front desk and pick up your key.
 
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thatsthatmattressman

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Yes it should be frictionless ..some still seem to hold on to the whole paperwork and process thing. Given that is a new 4 Points surprised they haven't gone fully automated ...
 
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