Someone having fun?

[JohnK]

It's been a few times now that this has happened to me. A late 734-738 swap and you can lose your exit row seating. Is it Altea that does the seat remapping? Why not at least keep the exit row pax in exit rows? I guess it's to try to cut down on BP reprinting?

Not easy to implement what you are suggesting.

And the same can be said for bulkhead seating. I have had 23B, 23D, 24F and have found myself allocated a seat down the back when a 737 has been scheduled to substitute a 767.

 

[Austman]

Not easy to implement what you are suggesting.

And the same can be said for bulkhead seating. I have had 23B, 23D, 24F and have found myself allocated a seat down the back when a 737 has been scheduled to substitute a 767.

Why not? On 738/734 substitutions (which is common for Qantas), map exit rows 13,14 to 11,12. and vv. Other airlines already do this.

It might be harder for other aircraft substitutions but why not for a 737 to 737?

And other airlines do a better job, in my experience, for other aircraft substitutions too. Exit row to exit row where possible etc.

 

[serfty]

Such late swaps are in the end manually processed - sure there is a remapping facility that highlights seats that 'now don't exist', but beyond that it requires intervention to do such exit row alignment.

I guess some staff don't have "the time" to do so.

 

[Austman]

Such late swaps are in the end manually processed - sure there is a remapping facility that highlights seats that 'now don't exist', but beyond that it requires intervention to do such exit row alignment.

I guess some staff don't have "the time" to do so.

Are they done by the operating crew serfty? This was a ca 2 hour before departure swap (according to the crew). The CSM seemed to imply that the seat allocations were done automatically rather than manually.

 

[serfty]

Are they done by the operating crew serfty? This was a ca 2 hour before departure swap (according to the crew). The CSM seemed to imply that the seat allocations were done automatically rather than manually.

Ground staff execute seat reselection in such circumstances, it's up to the people doing it as to how much attention they pay to the effects of the changes on individual passengers.

 

[Austman]

Ground staff execute seat reselection in such circumstances, it's up to the people doing it as to how much attention they pay to the effects of the changes on individual passengers.

They had ca 1h40m to do it. And it's already mostly done by a computer. Seems a service fail to me. And the CSM agreed.

 

[serfty]

They had ca 1h40m to do it. And it's already mostly done by a computer. Seems a service fail to me. And the CSM agreed.

I agree as well.

 

[Reggie]

I guess some staff don't have "the time" to do so.

Or the inclination.

We are in the US at the moment and SWMBOed can't get a grip on the tipping (and the tax being added afterwards with no advertising) I actually like the tipping as there is a real difference between service levels here and in Australia when using service industries.

I know that we would likely get less chance in a similar situation on AA, but hey service is everything.