SNU voucher experiences / best redemptions

sudoer

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Since hitting Platinum last week I have received a couple of ALL SNU vouchers expiring 31 Dec 2021. I believe they can be used to book for stays as far in advance as properties will take bookings so am looking to lock these in with some prospective 2022 bookings.

I've been doing some research but am also hoping the hive mind can help with either sharing SNU experiences:

How easy/difficult was the telephone booking process?
Was the upgrade worthwhile/would you bother again?
Did you get upgraded to better than the lowest suite category?

I'm also keen to hear of any potentially good redemption options you might have found but not tried yet - open to anywhere in Australia or even APAC.

I have one particular 1 or 2 night Melbourne trip in May which could be a good candidate for an advance SNU booking. As a bit of an exercise in determining whether SNUs are worth the hassle I did a comparison of rates to check whether it's worth pursuing. My comparison is with the Accor Plus base category rate, which is what I would almost always book when travelling for leisure. Sofitel looks like a good option, others not so much...

PropertyBase
AP rate
Base
public rate
Suite
AP rate
Suite
public rate
Additional
spend for SNU
Value ReceivedNotes
Sofitel on Collins35539558064540145Highest base rate but best exec lounge
Pullman on the Park34237955352937174Outside CBD
Pullman Albert Park20722933236922103"Suite" looks more like a double queen room
Movenpick on Spencer32436055361536193Tiny 41sqm base suite, no exec lounge
Hotel Lindrum2843153914353176Tiny 42sqm base suite, no exec lounge
Como Melbourne19827525635077-19No point using SNU, cheaper to book suite via AP rate
 

Captain Halliday

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I thought the SNUs were like status: valid for use in the year earning or the following calendar year.

I reached Platinum this year and despite what I assumed was a wayward email warning me of their expiry, the App shows them good for another year.

1D97BE57-5AD5-4C5B-899D-0918D79C04A9.jpeg

Have I completely missed something and need to book before 31 December 2021… for use at any time in 2022?
 

sudoer

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It appears Accor extended 2021 expiry SNUs into 2022 for some members earlier this month, but I think I missed the cut off for this as I only qualified for Plat on the 21st.

 

jase05

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Have found it a very easy process in the times I’ve done it previously. Still had 2 to expire in a couple of days so going to use them at the Adelaide Sofitel tomorrow and Thursday night.
No blackout dates. Base deluxe room rate was $320/pn and suite worth about $940/pn at base rate. Spoke to lady on phone about possibility of spending more on something like a base suite and getting upgraded to one of the luxury suites and was told not possible. They can only upgrade from lowest room base rate to lowest suite. Will definitely ask again next time I want to book just in case that isn’t standard rules
 

sudoer

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I settled on using my SNUs as below:

Sofitel on Collins
1640677105252.png

Kyoto Yura MGallery
1640677052497.png

It seems 'standard' Accor Plus rates are eligible for SNU. The rate charged for Sofitel was the best available rate shown to me on the ALL site, but the rate charged for the MGallery was one step up from cheapest available (cheapest was an Accor Japan promo)

One issue I ran into for the Kyoto property was blackout dates. I had initially requested a reservation on 2 April, which the ALL engine showed as being eligible for SNU but the reservations agent could not apply an upgrade to. The agent called the property and was told SNUs couldn't be applied on weekend 1st & 2nd April. This is fine, I understand this is peak high season in Kyoto for the cherry blossoms, but the BOD page on the Accor site hasn't been updated with any dates for 2022 yet.

That aside, I'm still happy with this outcome instead of letting the SNUs expire! Have booked a couple more single rooms at the Yura for the in-laws for less than $100 per head!
 
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sudoer

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Slight hiccup on my SNU plan for the Kyoto MGallery, received this email almost two weeks ago:

Warm greetings from KYOTO YURA HOTEL MGallery.
Please refer below important notice regarding to your reservation on xx_ April, 2022.

This E-mail is to inform you that our hotel will no longer be operated by Accor from March 1, 2022 onwards and will reopen under the new management of Banyan Tree Group. Along with the rebrand, our hotel operation will be temporarily closing the doors from 15th of February, 2022 until further notice.

■Name of the hotel
[OLD] KYOTO YURA HOTEL MGallery

[NEW] DHAWA YURA KYOTO

■Rebranding Schedule
Final Check-Out Date: Tuesday, 15th February, 2022
Closed: From 15th February 2022
Soft open: Scheduled on the Spring 2022 **could be partly under construction until the formal open date.
Formal open: Scheduled on June 2022

We would like to hold your current reservation, however we apologize that we cannot announce the specific dates of our soft open. Therefore, we will contact you once our soft open dates will be decided. (Around the beginning of March.)

Please contact your booking source if you need cancellation due to the rebranding.

We regret to inform you will not be able to use the booking with points / Suite Night Upgrade / with current reservation. The used Points / SNU on the existing reservation will be credited back to your account.

Under the present condition between Accor and Banyan Tree, the member benefits of ALL may not be eligible, and also you may not be able to accumulate points nor use the points at hotel. However, as they are in the middle of discussing regarding the contract, once we have any new information, we will contact you if you wish to hold the current reservation.

I'm waiting this one out until there's more clarity on when Japan will resume tourist visas, mid April feels 50/50 at the moment (and that's probably being optimistic). The suite room type and the discounted amount payable remain unchanged in the booking showing in my ALL profile. No sign of the SNU being credited back either, but I don't have anything to use it on right now so I don't want to chase Accor just yet. I suspect they will make the argument that the SNU would have expired on 31 Dec so can't be credited back, so I'd prefer to have an alternative stay ready to book with it if I'm going to push for it to be reinstated.

Also interesting to read the last paragraph about Accor members not being eligible for benefits at Banyan Tree. I thought there were some elite benefits (inc Plat breakfast) but maybe they are just planning to throw this property on the exceptions list? 🤷‍♂️
 

bullerdude

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Ah good catch! I hadn’t realise the updated included making SNU’s book able online - defs a good improvement.
 

sudoer

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Finally got around to playing with this new feature and have noticed a very big improvement: at some properties it's now possible to apply an SNU on a non-base room rate to book a non-base suite.

Doesn't work at every property but I've had the most success finding this option Sofitels and a couple of MGallery's also. A couple of examples below (the last one would definitely be worth the extra $70!)

Sofitel Melbourne

1650958104545.png

Sofitel Darling Habour

1650958428654.png

Sofitel Le Scribe Paris Opéra

1650958762399.png
 
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Apologies if this is the wrong forum to post this related question, but thought I'd ask: can one combine an Accor Stay Plus benefit with a Suite Night Upgrade?

-RooFlyer88
 

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