Slowness of e ticket issue with changes initiated by Qantas that impact redemption bookings.

[Jonno8]

On enquiring of Qantas I get a response that indicates all e tickets are queued whether paid flight that are changed by Qantas or redemption flights where Qanats initiated a change. Our reality is that it takes 3 or even 4 phone calls weeks after the change has been effected to obtain a new e ticket. Have others been affected in this way?

 

[Ade]

On enquiring of Qantas I get a response that indicates all e tickets are queued whether paid flight that are changed by Qantas or redemption flights where Qanats initiated a change. Our reality is that it takes 3 or even 4 phone calls weeks after the change has been effected to obtain a new e ticket. Have others been affected in this way?

Welcome to AFF @Jonno8

I can't say that the delay in issuing e-tkts is universal, however, in the past few weeks, I and some of my colleagues have experienced delay in the issue of e-tkts. In my case all the issues were with redemption bookings. However, any commercial bookings I have made did not face any delays/issues.

I take it that in your case, it is a redemption booking and the delay has caused you some issues - what issues may I ask?

 

[Quickstatus]

Have others been affected in this way?

Ticketing sometimes for one reason or another can take a while. The longest I've had to wait Pre-Rona was 3 weeks but mostly they are done within a few days.

The problem is particularly acute for bookings involving redemption tickets on partner airlines - if the booking is not ticketed within 24hrs or so the booking will auto cancel. It's generally not an issue otherwise if ticketing occurs a little down the track after the booking for QF bookings and QF ticketing

QF has a email specific for redemption bookings on partner airlines that needs immediate ticketing - QF reward booking on QR for example.
[email protected]

Edited for terrible grammar

 

[Mattg]

Have others been affected in this way?

Yes, many people have, unfortunately.

This may be worth reading:

Qantas Fixes Ongoing Reward Flight Ticketing Failures

Qantas is taking concrete steps to ensure Classic Flight Reward tickets are issued and re-issued correctly in the future.

www.australianfrequentflyer.com.au

 

[RooFlyer]

Have others been affected in this way?

Welcome to AFF @Jonno8 . If you are talking about redemption booking on a partner airline of Qantas, be sure to e-mail the people quickstatus mentioned, as a matter of urgency, noting the matter of possible autocancel by the partner, if Qantas doesn't reticket promptly.

 

[Guvner]

I made an Int’l award booking (QF metal) on Thursday that wasn’t ticketed until I rang today. After the call ended the e-ticket arrived in about 30 minutes.

 

[SYD]

I was going to post in the thread @Mattg posted above but some positive data points on a couple of ticket reissues in the last couple of days.

I have classic reward booking on AA that had a minor schedule change and the new ticket arrived shortly after the email advising of the schedule change over the weekend.

On Sunday, I rang to change a CR booking. The changes were made but I was advised that final points deduction would be done on Monday when the office reopened. Sure enough, just after 9am initial ticket emails (those text versions) arrived and points deducted. PDF shortly after.

Alas, it’s AS and AA schedule change season and a few more trips need more calls and reticketing…

 

[Jonno8]

Welcome to AFF @Jonno8

I can't say that the delay in issuing e-tkts is universal, however, in the past few weeks, I and some of my colleagues have experienced delay in the issue of e-tkts. In my case all the issues were with redemption bookings. However, any commercial bookings I have made did not face any delays/issues.

I take it that in your case, it is a redemption booking and the delay has caused you some issues - what issues may I ask?

Without new e ticket unable to select seating or check in online.