Slow e-ticket emails

[Steady]

At least call centre isn't in Mumbai or Manila....

You can say that again

 

[madrooster]

When did that happen? Was it as soon as call centre moved to Hobart? So in effect less staff in premium desk to handle more callers. No wonder some of wait times are verging on the ridiculous.

At least call centre isn't in Mumbai or Manila....

Since about March I think. The HBA call centre only handles premium calls (silver and above) now, whereas it used to handle general calls as well. General calls now go to Auckland or Brisbane. The Melbourne (Camberwell) call centre has now closed, with Brisbane to close early next year (if I remember correctly).

 

[JohnK]

sg + wp = sg?

I think it's lay down mazaire.

 

[maninblack]

Just received (02:50 AEST, 19 June) an email from QF with the e-ticket itinerary receipt for a single-segment booking which I booked on 29 May and actually flew on 7 June. I've also got another booking which I made several days ago for which I haven't received an itinerary. Not that any of it matters for me, since it shows up fine on the website, and I don't need these itineraries for reimbursement/tax purposes, but has anyone else had issues with itineraries not coming through? (Is this somehow affected by booking using a gift voucher?)

Common problem with QF that has been happening for years. Have turned up at the airport in the past to find flights not ticketed so now I always check and of course OLCI will show the problem. Logging in to Qantas account shows bookings but not whether they are ticketed and doesn't show eticket number which is a real shortcoming. Ongoing issue not fixed, happened to me recently.