Singapore QF/BA lounge new changes

[Ansett]

Hi Pushka with all respect I do not have time to go trolling through the website to see what is happening.

As a platinum that just missed P1 last year I would have thought that we atleast were imortant enough to QF to have communictaed the changes especially as I will be flying through Singapore to London in J on the 24th.

i opted in to the news features as well as other options and now ask what was the point other than recieving BS marketting about how good they are or how much you could save on a dozen bottles of wine.

Personally I subscribe to news so that I can be informed of any changes that are happening and any loss of access to benifits.

I will have completed more than 18 flights by 6th February both domestic and International with the majority in J. So are you saying that I should check the entire website before any site flight before booking or flying?

you dont have time to read emails I dont have time to review the QF website daily for changes

 

[amaroo]

This WP is going to worry - when there is something to worry about.

I believe our guardian angel in regards to QF status security/entitlements.......is VA. May VA live long & prosper......& also buy into *A. When or if that occurs......QF will have a major problem on their hands.

 

[simongr]

Hi Pushka with all respect I do not have time to go trolling through the website to see what is happening.

As a platinum that just missed P1 last year I would have thought that we atleast were imortant enough to QF to have communictaed the changes especially as I will be flying through Singapore to London in J on the 24th.

i opted in to the news features as well as other options and now ask what was the point other than recieving BS marketting about how good they are or how much you could save on a dozen bottles of wine.

Personally I subscribe to news so that I can be informed of any changes that are happening and any loss of access to benifits.

I will have completed more than 18 flights by 6th February both domestic and International with the majority in J. So are you saying that I should check the entire website before any site flight before booking or flying?

you dont have time to read emails I dont have time to review the QF website daily for changes

The thing is - you know that SIN is in flux so you probably should be making the effort to keep track of what is going on.

 

[Ansett]

simongr again with respect Qantas are also aware that their is a lot of concern amongst customers as to what is hapening. So shouldnt QF be making an effort to keep its more valued customers (without being a DYKWIA) more informed of changes.

If Qf are making changes why is it my responsibilty to be continousaly checking what changes are happening to what are published benifits. Surely QF has an obligation to its customers to advise them of changes?

On the logic that is put forward it is my responsabity to continously check the ford or toyota or lexus website for any recalls or other concerns relating to any issues with a vehicle that I have purchased? I think not.

I do try and keep track of what is happening hence why I am on AFF. Qantas posted notices of changes way after we on AFF knew what was happening and indeed people arriving in SIN only knew of the changes when they landed.

Please do not tell me that QF did not know of this well before.

The lounge upgrade was to be finished by end of December. This did not happen. It is now January and we have just been advised of the changes?????

If you feel that that this a good way to do business then I wish you well.

Business is all about communication between supplier and customers, clearly QF has failed in this area again.

Will now get off of soap box

 

[Ansett]

The original post was the 7th january yet it took Red Roo untill today to respond. 4 days later. To me if QF are serious about service etc then they should have been addressing these issues much earlier. Passengers should have been advised before the flight not after they arrive at the stop over.

Sorry but this is not acceptable.


Surely changes of such significance are not made in 5 minutes?

If they are then what the hell are we doing and more importantly what the hell is QF doing????????

 

[ryaniam]

Currently sitting in SIN "F lounge" and i don't think I have ever seen it so empty. It's fantastic at the moment!

 

[Awesom Andy]

Brief summary of the info from the webpage:

F and WP1 - go to EK lounge
QP - go to Skyview
Everyone else - go up the escalator where you would normally go to, and follow the signs.

Note that there is no mention of the Rainforest lounge on the webpage.
Creating a new lounge experience in Singapore

 

[The Rok]

The original post was the 7th january yet it took Red Roo untill today to respond. 4 days later. To me if QF are serious about service etc then they should have been addressing these issues much earlier. Passengers should have been advised before the flight not after they arrive at the stop over.

Sorry but this is not acceptable.


Surely changes of such significance are not made in 5 minutes?

If they are then what the hell are we doing and more importantly what the hell is QF doing????????

I think you will find there is a HUGE difference between the VA & QF reps here. Unfortunately the QF reps seem to be 100% marketing individuals who are kept as much in the dark as we are.

When an issue arises they seem to have to seek answers from the upper echelons of QF. The info supplied can then take some time and be limited. Unfortunately although I believe the reps (RedRoo) try very hard they are somewhat limited by QF management in what they can do.

If QF were serious about social media interaction then the QF reps here would be awash with information!

 

[oz_mark]

Brief summary of the info from the webpage:

F and WP1 - go to EK lounge
QP - go to Skyview
Everyone else - go up the escalator where you would normally go to, and follow the signs.

Note that there is no mention of the Rainforest lounge on the webpage.
Creating a new lounge experience in Singapore

It's changed (and Jetstar Business Max seems to have gone!)

 

[TonyHancock]

I think you will find there is a HUGE difference between the VA & QF reps here. Unfortunately the QF reps seem to be 100% marketing individuals who are kept as much in the dark as we are.

When an issue arises they seem to have to seek answers from the upper echelons of QF. The info supplied can then take some time and be limited. Unfortunately although I believe the reps (RedRoo) try very hard they are somewhat limited by QF management in what they can do.

If QF were serious about social media interaction then the QF reps here would be awash with information!

Social media for QF, and for that matter, VA, is a nightmare on sites like this. Whatever is proffered will be picked apart by the (less than) "frequent" flyers who from my experience barely understand what an aircraft looks like. (Gotta love double SC's......not)

Rant Over!

 

[amaroo]

I think you will find there is a HUGE difference between the VA & QF reps here. Unfortunately the QF reps seem to be 100% marketing individuals who are kept as much in the dark as we are.

When an issue arises they seem to have to seek answers from the upper echelons of QF. The info supplied can then take some time and be limited. Unfortunately although I believe the reps (RedRoo) try very hard they are somewhat limited by QF management in what they can do.

If QF were serious about social media interaction then the QF reps here would be awash with information!

Having a go at the Reps here is akin to hitting up the meter reader for the rising cost of electricity.

 

[TonyHancock]

Having a go at the Reps here is akin to hitting up the meter reader for the rising cost of electricity.

Shooting the messenger is always a good strategy!

*For the literal shooting the messenger is probably not a good strategy!

 

[JohnPhelan]

simongr again with respect Qantas are also aware that their is a lot of concern amongst customers as to what is hapening. So shouldnt QF be making an effort to keep its more valued customers (without being a DYKWIA) more informed of changes.

Ansett, I think you will find that, if you go back through your recent QF emails, you will find that, in your most recent monthly FF update, the temporary changes to the SIN lounges were explained.

 

[Sprucegoose]

Shooting the messenger is always a good strategy!

*For the literal shooting the messenger is probably not a good strategy!

Well it has certainly stood the test of time.

 

[medhead]

There really is no point getting our knickers in a knot over temporary arrangements at one airport while the lounge is being rebuilt. It has no obvious bearing on ongoing arrangements.

But RedRoo could say what Qantas hopes or wants to achieve / provide with the alliance without getting in trouble. For example we wish to do this with WPs.


Dale.

Why?! All of that was outlined as part of the tie up announcement. It is all there. This is a lounge rebuild that has no obvious relationship to the final arrangements o the tie up.

 

[otis]

Do Platinum and Gold Frequent Flyers travelling on early Jetstar Asia flights have access to the SATS Premier and Skyview lounges if they are open?

Yes they can access these lounges at these times, On completion, The Qantas Singapore Lounge will have set opening hours linked to Qantas departures.

Red Roo

Got in to SIN last night and checked with the QF staff near the lounge and was told I would be able to access the SATS lounge this morning before my Jetstar Asia flight but you guessed it, got to the lounge 15 mins ago and was told by the SATS staff member that there was no access before 3pm. She said they had not been advised by QF re early morning flights.

Not all bad though, did get an op up to PE on QF51 yesterday, which is a first for me.

 

[Pushka]

The thing is - you know that SIN is in flux so you probably should be making the effort to keep track of what is going on.

I agree. if I'm going to a place I find out the latest info as required. But I don't see the need for Qantas to email everyone about changes to every airport every time something changes. Let's call it 'just in time' info for me.

 

[The Rok]

Shooting the messenger is always a good strategy!

*For the literal shooting the messenger is probably not a good strategy!

I think a couple if people Misunderstood my post, so let me clarify....

I'm not an infrequent flyer, I fly approx 40 sectors a year. I hold WP with VA and just 2 months into my QF renewal year I have hit SG! I am not sure of the remark about infrequent flyers was about me or not.

Secondly, my post was meant to imply exactly what 2 other posters here have said, that shooting the messenger is pointless. As I said, I believe the QF reps here to a very good job, but they are limited in their information, so the suggestion that they should of brought forward more information to the forum prior to the changes is a bit silly.

I hope people don't think I was having a go at the reps, on the contrary I have had assistance from both VA & QF camps reps here in the past, and am very grateful for that.

 

[Astro]

Got in to SIN last night and checked with the QF staff near the lounge and was told I would be able to access the SATS lounge this morning before my Jetstar Asia flight but you guessed it, got to the lounge 15 mins ago and was told by the SATS staff member that there was no access before 3pm. She said they had not been advised by QF re early morning flights.

Same here. I came through yesterday and was denied entry before 3pm. I was on QF2 which is an evening flight. There was definitely confusion on the ground. I was told it was a 24 hour lounge and given directions to head straight there. This was around 1pm... I eventually headed back after 3pm and it was half full. By 6pm it was as full as a state school.

I did also see two pissed of WP's having a crack at the poor staff attempting to explain the situation at the entry to the lounges: "What is the value of being platinum these days... this is unacceptable!!" Not sure if they were referring to not being alerted or just being a DYKWIA.

 

[moa999]

Sounds like DYKWIA - for Plats there is hardly any change.

Also as reported earlier - the initial announcement on the Qantas website has changed.
Creating a new lounge experience in Singapore

Qantas Club now go to Skyview rather than Rainforest.
(a much better lounge, and indeed I suspect better than the SATS lounge)