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Singapore Airlines Price Match

AdMEL

Established Member
Joined
Feb 14, 2010
Messages
2,022
Hi all,

Has anyone obtained a SQ Price Match? I am looking at flights from MEL to MXP in July/Aug 2019 and BYO Jet (owned by Flight Centre) are about 10% cheaper than direct from SQ! Difference totals $300-$400 for 2 adults and a child, which is not a small amount (and in light of Best Jet going under, I'd prefer to book direct with the airline!), however reading the T&C's, the process doesn't appear to be particularly user friendly - you have to buy the flights from SQ and submit a price match request the same day, including lots of screen shots of the cheaper flight, and SQ will get back to you with an answer in 5 business days (too late to get any further info then!). If they agree, they will refund the difference. Before going down this path, thought I'd see what people's experiences were.

TIA.
 

momad

Intern
Joined
Sep 29, 2015
Messages
59
Same, would like to know as I have been using FC to price match most of the online sites but FC has now changed their price match policy.
 

Dave Bullock

Newbie
Joined
Apr 5, 2019
Messages
4
It's a scam.
Submitted a claim yesterday less than 1 hour after booking flight via their pages.
Submitted a word document with all screen shots of every step of booking for an identical booking with Aunt Betty which was $63 cheaper.
They dismissed it as I had no timestamps on the screen shots!! I assumed submission via online claim form would be good enough.
Aunt Betty does not timestamp every page and I don't know which agent does!!
Their rejection -
"Thank you for submitting a Best Fare Guarantee Claim. Unfortunately, on this occasion your claim has been unsuccessful.

As per our claims processing procedure, the images provided must be a screen shot of the booking pages, including the date and time stamp of when the new fare was found on the third party website, which must be on the same calendar day the Singapore Airlines ticket has been purchased. The attachments you have provided do not show the date or time, and therefore cannot be accepted under our terms and conditions. Screen shots including all the relevant information must be included as part of the initial claim and cannot be supplied at a later date."
 

CaptJCool

Established Member
Joined
May 31, 2012
Messages
1,131
Oh the ‘fake’ Price Promise

Flight centre got rid of it for Price Drop “insurance”
 

Dave Bullock

Newbie
Joined
Apr 5, 2019
Messages
4
Yes I know - the marketing team that think these things up end up shooting themselves in the foot.
They (SI) obviously have no intention of Price Matching. All they've done now is alienate me as I think I've been shafted. The $63 is not worth bothering with but I will now have a bad impression of them and avoid them in the future.
I had the same with Shangri-La price match many years ago. - Showed them the cheaper price via Booking.Com but was disallowed because "The price match excludes members club prices" - Because I was registered with Booking.Com I was considered a 'member of their club'. - I'm registered with most of those on-line sites - Expedia, Agoda etc. so would have been rejected every time. - Needless to say I've never stayed with Shangri-La since!
 

bretttony

Newbie
Joined
May 18, 2013
Messages
1
Successful in September last year. J Mel cdg return. Match against directflights.com.au. $500 AUD refund. Took about a week for refund to appear in cc. Was straight forward.
 

Dave Bullock

Newbie
Joined
Apr 5, 2019
Messages
4
Congratulations, you did well there. - You must have had a different guy checking your submission because directflights.com.au is a comparison site like skyscanner.com.au and is not a direct booking agent. Also has no timestamps. - Maybe they've tightened up the procedure since then.
 

Dave Bullock

Newbie
Joined
Apr 5, 2019
Messages
4
Sorry - I stand corrected - they are a direct booking site - just listed numerous options - well done again.
 

nerdinary

Junior Member
Joined
Jun 21, 2016
Messages
12
Flights
My Map
Bumping this thread - I just had a successful price match claim with Singapore Airlines as well.

Skyscanner led me to a third party side (Skiddoo.com.au), which had the same fare for ~$143 less than booking directly with the airline. I read the terms and conditions and it clearly says that all screenshots of the competitors price must include a timestamp. "You must include the time and date, which is displayed in the taskbar of your device". So I ensured all my screenshots had my system clock in there as well.

And in two days I got an email saying my claim was successful, and they would refund the money directly into my bank account. No dramas there.
 

CaptJCool

Established Member
Joined
May 31, 2012
Messages
1,131
Price matches or price promises or cheapest price or you fly free

Are all dubious at best, they’re a mechanism for you to fly with whomever but not designed to be taken advantage of - so good on you for doing so !

I think the Price drop policy (of the flight captain variety) has some merit although like the airlines is a credit voucher rather than cash refund....
 

Stealthflyer

Member
Joined
Jun 15, 2019
Messages
191
Virgin
Platinum
Mine was turned down last year. I had the time stamps, taxes, everything. But apparently they don’t price match flights departing from Hobart.

What irritated me the most was that this exclusion wasn’t on the information and conditions page (I read it very carefully). After I questioned the exclusion, they sent me another page with tiny writing saying ‘“excludes Hobart”. It was very sneaky having it on a different page hidden away in their labyrinthine website.
 

klm597

Member
Joined
Dec 1, 2017
Messages
107
Qantas
Bronze
Virgin
Gold
Flights
My Map
Adding another data point to this conversation.

Booked a multi-city trip to SE Asia from Brisbane and submitted a price match request immediately after booking using Auntbetty.com (owned by Flight Centre I think). Notified two days later that it was successful with the refund back onto the same card used for purchase.

The screenshot contained the task bar with date and time but did not have the government and airport taxes breakdown which is stated as required in the terms and conditions. Auntybetty.com doesn't seem to list this breakdown anywhere in the booking process but thankfully that didn't stop the request being successful.

I'm actually quite impressed SQ offer this as I get all the benefits of booking direct but with the lower cost that the OTA's usually offer. 😁
 

albatross710

Established Member
Joined
May 15, 2004
Messages
3,162
must include a timestamp. "You must include the time and date, which is displayed in the taskbar of your device". So I ensured all my screenshots had my system clock in there as well.
SQ will need to add "and your system device settings are set for Set Time Automatically = On" otherwise people could just change their display clock to search whenever it suits. for instance, grab your auntybetty screenshots two weeks before booking on SQ
 

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