Singapore Airline Booking - Name Matching Issue

[stroudie]

We have a Singapore Air booking arranged via a travel agent through Viking Air, we are flying Premier Economy Syd/Sing/Amsterdam on 4/7/2022 I can't match up my name & Kris Flyer membership number. There seems to be a difference in the way my surname shows on my tix & the membership account. I have a hyphenated last name & enrolled with surname with a space between the 2 names (dropped the hyphen & left a space as per enrolment instructions) My tix show as this, Kris Flyer member card shows as one long name. I go to add my member number to booking & cannot as "name & number do not match" I've tried few times to discuss with Singapore Air, no avail "you need to speak with Kris Flyer, I'll get someone to talk with you" Still waiting. I've requested travel agent to include, they say I need to wait 'till I return, keep boarding passes & make late claim. Can anyone make any other suggestions please ?
Another hiccup is with selecting seats, this was never completed in time to get seats we wanted. We are not allocated seating from Frankfurt to Singapore on return journey, 23/7/2022 Travel agent assures me that this is all OK & that we will be looked after & will get seats,in meantime,. "you can check online to see if any availability for you to select. Extra legroom seats available but you will pay extra" What have I booked Premium Economy for ? Booking does show all legs of trip as status confirmed.This has left a sour taste in my mouth. Singapore Air says I need to talk with travel agent, travel agent says all done through Viking Air & it is what it is & to keep checking. Finished my rant.
Any advice, suggestions would be greatly appreciated.

 

[Anna]

It's probably no help but I have the same problem with SQ bookings because of an apostrophe in my last name.

 

[Cruiser Elite]

stroudie my first thoughts are why you would not book direct on web site? But that would be a stupid thought because we are all different and we approach things differently and I totally respect that.

I understand slight difference in display of name on ticket and KF Mship No - maybe you could log in to KF and modify your name there to align both then link your mship number to booking and if that sticks then go back and change your name back again?

This may or may not then assist with selecting seats - don’t know on that one - good luck and I hope you can rectify

 

[drron]

But also get a new travel agent or do as CE says and book direct. You know your KF number is in there then.

 

[MEL_Traveller]

Had the same issue on enrolment. to Krisflyer. Contacted KF by email, quick reply asking for copy of passport. Sent that in via email… membership name updated and ll good to go since then.

Took around 2 days in total.

 

[stroudie]

Had the same issue on enrolment. to Krisflyer. Contacted KF by email, quick reply asking for copy of passport. Sent that in via email… membership name updated and ll good to go since then.

Took around 2 days in total.

Thanks, great idea. I'll try.

 

[Jahxrzzv]

This is happening at random to me on both Singapore and BA websites. It happens just enough to make me wonder if the airlines see this as an easy way to knock off a few points from travelers. In every case my names (both on my FF account, and the booking) have matched exactly, yet at the time of booking the website has claimed "unable to match booking name to FF account". All I have to do to sort this is to remember at check in time to show my FF details to the check in staff, which is a hassle, but not the end of the world.