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Should I cancel now or wait?

wendlle

Member
Joined
Jan 2, 2017
Messages
171
Qantas
Bronze
Virgin
Silver
I have flights to the USA in November.
We won't be going.

I contacted Virgin and they said that because I used Points+Pay my points would be refunded to my account and I would get a "conditional credit" for the cash portion.
I read all the terms, I do have a trip planned to QLD that I could use the credit for in August.

Should I just cancel now or wait for the announcement of the buyer etc? The conditions made it sound like if I take the credit now It may or may not be honored by the new owner.
I'm not sure what I should do.
 

BNEFlyer

Member
Joined
Mar 25, 2012
Messages
278
Virgin
Gold
I have flights to the USA in November.
We won't be going.

I contacted Virgin and they said that because I used Points+Pay my points would be refunded to my account and I would get a "conditional credit" for the cash portion.
I read all the terms, I do have a trip planned to QLD that I could use the credit for in August.

Should I just cancel now or wait for the announcement of the buyer etc? The conditions made it sound like if I take the credit now It may or may not be honored by the new owner.
I'm not sure what I should do.
Both bidders have advised they'll be honoring credits and points.
 

Bolthead

Active Member
Joined
Apr 15, 2010
Messages
932
Flights
My Map
Both bidders have advised they'll be honoring credits and points.
However, considering the latest news I think all promises are out the window. Time will tell. We are using the conditional credits as best we can however considering our two main ports of call are QLD and SA our options are narrow.
 

BNEFlyer

Member
Joined
Mar 25, 2012
Messages
278
Virgin
Gold
However, considering the latest news I think all promises are out the window. Time will tell. We are using the conditional credits as best we can however considering our two main ports of call are QLD and SA our options are narrow.
The latest news wouldn't change the decision to honour credits. Both stated in their bids that they would do that.
 

wendlle

Member
Joined
Jan 2, 2017
Messages
171
Qantas
Bronze
Virgin
Silver
Thanks for the reply. How do I go about cancelling? Do I have to call?
 

wendlle

Member
Joined
Jan 2, 2017
Messages
171
Qantas
Bronze
Virgin
Silver
Just wanted to write a follow up.
I ended up calling today to see what can be done.
First attempt I was cut off immediately due to too many people on hold. So I waited a few hours and tried again, was on hold for around 30mins and got to speak to a lovely Lady.
I gave my reservation number and explained that it was to the USA she said that my points would be returned to my Velocity account within 21 days and the money portion would be refunded to my credit card that I used to pay with.
So I'm extremely happy, I thought I'd get a conditional credit for the cash portion but no, I got an actual REAL refund.
While I was at it I booked some flight to QLD with my existing travel credit I just hope those borders open before August.
 
  • Wow
Reactions: ja1

ja1

Member
Joined
Mar 17, 2015
Messages
278
So I'm extremely happy, I thought I'd get a conditional credit for the cash portion but no, I got an actual REAL refund.
While I was at it I booked some flight to QLD with my existing travel credit I just hope those borders open before August.
That's an excellent result.

I've just booked a trip for the wife to QLD (using travel bank credit) and am also hoping borders open by the time she's looking to fly in July..
 

BNEFlyer

Member
Joined
Mar 25, 2012
Messages
278
Virgin
Gold
That's an excellent result.

I've just booked a trip for the wife to QLD (using travel bank credit) and am also hoping borders open by the time she's looking to fly in July..
As long as she's not flying from MEL (and you're not Victorian) she might be ok.
 

nickykim

Member
Joined
Nov 14, 2010
Messages
250
I also cancelled points redemption flights on Friday and was told 21 working days for the points to be back into my Velocity account and the charges back on my credit card.
 

im.daniel

Member
Joined
Mar 3, 2010
Messages
301
I also cancelled points redemption flights on Friday and was told 21 working days for the points to be back into my Velocity account and the charges back on my credit card.
Likewise here. Quick 3 minute call, same outcome. Very happy.

Thank you for posting your experience to follow OP!
 

Ann Holt

Newbie
Joined
Apr 26, 2018
Messages
2
Sad for those of us who paid in cash. I had a premium economy ticket to the US in August. The flight has been cancelled by Virgin. I am told I will have travel credits for domestic flights, but considering that I only fly to the US to see my kids these credits are useless to me. Any suggestions/help. It seems that I can only book domestic flights for myself in my reading, so I can't even gift them. Also, hold 500K points. Feeling pretty ripped off at the moment.
 

turkey101

Newbie
Joined
Jan 2, 2015
Messages
5
Flights
My Map
We currently hold tickets for the USA departing end of September - paid totally by Credit Card. The international flights have not been cancelled yet according to the VA and Velocity websites.

We obviously don't wish to travel to the USA anymore, but I don't want +$6,000 worth of "travel credits". My Travel Bank account is already overflowing from other cancelled domestic flights. And there's no way we'd spend that much on domestic flights in the near future.

Hoping (against hope) that there will be a refund to our Credit Card if/when they formally cancel those international flights.
 

scottff

Junior Member
Joined
May 27, 2012
Messages
21
We currently hold tickets for the USA departing end of September - paid totally by Credit Card. The international flights have not been cancelled yet according to the VA and Velocity websites.

We obviously don't wish to travel to the USA anymore, but I don't want +$6,000 worth of "travel credits". My Travel Bank account is already overflowing from other cancelled domestic flights. And there's no way we'd spend that much on domestic flights in the near future.

Hoping (against hope) that there will be a refund to our Credit Card if/when they formally cancel those international flights.
What did Virgin say when you asked for a refund? I believe that Qantas have already cancelled all international flights to October.
 

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