Should I be upset or am I being unreasonable?

[ozbeachbabe]

Thanks everyone for the replies am glad to see the situation would have annoyed other FFs.

I did not try and gain access to the QF F lounge in Sydney, was not in the mood to try and argue the case with the person at reception, instead I ate my fair share of gelato in the J lounge and tried not to think about what was going on above me.....next time F lounge, next time.

I have landed safely across the ditch and QF has already awarded status credits and points for tonights flight, so I am officially Platinum, it just took two bites at the cherry. If my missing status credits from Qatar are credited tomorrow, it will add some additional salt into the wound so to speak.

I realise the day of travel has been and gone but just had a thought which may come in handy for others in the same situation. Who not go to the J Lounge first where you have legitimate access then run the scenario by by them and see if they can call the F Lounge for you to ask.

That way you don't have to suffer the indignity of being denied entry at the F Lounge.

 

[kermatu]

That way you don't have to suffer the indignity of being denied entry at the F Lounge.

And being tossed out the door and down the escalator by Nestor.

 

[Pushka]

Thanks everyone for the replies am glad to see the situation would have annoyed other FFs.

I did not try and gain access to the QF F lounge in Sydney, was not in the mood to try and argue the case with the person at reception, instead I ate my fair share of gelato in the J lounge and tried not to think about what was going on above me.....next time F lounge, next time.

I have landed safely across the ditch and QF has already awarded status credits and points for tonights flight, so I am officially Platinum, it just took two bites at the cherry. If my missing status credits from Qatar are credited tomorrow, it will add some additional salt into the wound so to speak.

So we should hope they take ages to post then and that would make you feel better? Well done on your actions. Higher moral ground and all that.

 

[eric2011]

IMO the F lounge is highly overrated anyway

 

[Aus ATC]

It continues to amaze me in these days of 'instantaneous' data exchange, that points, status credits etc don't post the moment we swipe our boarding pass at the gate. Or at the very least after a 'batch' data exchange very 24 hours or so. Surely there is an automated process that triggers the allocation of points - not some poor clerk in a dingy office manually sorting boarding records.

And the data exchange between 2 airlines under the same parent company (QF and JQ) - don't get me started....

 

[JohnK]

I'd be disappointed but I'd push the point to have the flights credit quickly.

 

[Happy Dude]

IMO the F lounge is highly overrated anyway

Relative to every single other lounge in Australia, it is not.

I'm excluding the CL and Club or of course.

 

[kermatu]

Relative to every single other lounge in Australia, it is not.

I'm excluding the CL and Club or of course.

F lounges better than CLs given spa and menu range. CLs often much quieter however.

I think @eric2011 was trying to make the OP feel better...?

 

[Mrmaxwell]

Just lucky the flights weren't on JQ.
Reports elsewhere that JQ flights have routinely been taking 8-10 weeks to post this year

Not to go too far off topic but why is this happening? Same managing company...text messages can be sent around the world in an instant but JQ SCs and points cannot? QF IT certainly ain't getting any of that record profit...

 

[AustraliaPoochie]

They (QF and JQ) do not want to openly admit that they are the same company.

 

[Cool Cat Phil]

Just lucky the flights weren't on JQ.
Reports elsewhere that JQ flights have routinely been taking 8-10 weeks to post this year

I could be in this situation too, as i have a JQ flight coming up on the 28th November coming up that will re qualify myself for Platinum (60 SC) , with only the return JQ flight a week later, with no more flights booked for the remainder of the status year. I fear that the JQ points and SC wont credit in time for my anniversary on December 31.

 

[RichardMEL]

It's not about "admitting" JQ is part of the QF group.

JQ use a totally different res system and thus things like sending info across to QF's systems to be processed etc require other processes to extract from one system, then import to the next, which are probably done as batch runs at certain times for various reasons. It's not quite as simple as perhaps it should be,

And re QF and points showing up - many have posted of basically points credits showing up once boarded, and this happened to me on a number of flights over the past week that when I sat down the QF App updated to the current flight being posted.

DSC is a whole other issue and that definitely runs as a batch process and that makes sense to me again given the legacy systems we're talking about (Amadeus).

It's a neat improvement for the "once boarded" credit showing up for QF operated flights. It's quite impressive really.

(I do wonder how it works if you board, get credited, then the flight cancels due to a mechanical - which has happened to me). I wonder if they just manually go through and cancel those too or what. Hardly a big issue, but interesting to me as a systems guy.

 

[justinbrett]

I'm in the same situation - 1360 SCs and 40 JQ SCs owing (NTL-BNE-NTL). Flights were six weeks ago, points claim went in just under six weeks ago.

Had a lengthy phone conversation with both Qantas and Jetstar today. The main issue for me is I used mobile boarding passes which are no longer valid (didn't save them to my wallet unfortunately). They told me if I can get them off Jetstar they'll credit them manually.

Called Jetstar - no can do. They've raised a case and will get someone to write Qantas a letter saying I boarded both flights - but that will take 10 working days.

What I'm most annoyed about is I've had a points claim in with Qantas for nearly six weeks (it was manual request via email too because the online tool wasn't working) - what exactly have they been doing for the last six weeks? Both airlines implied that they'll start working the problem today - they should have been doing this weeks ago.

It sounds like it's Jetstar's fault - and to be fair I recently flew JQ NTL-MEL on a QF codeshare (international ticket) and those points credited within 48 hours.

It's not about "admitting" JQ is part of the QF group.

JQ use a totally different res system and thus things like sending info across to QF's systems to be processed etc require other processes to extract from one system, then import to the next, which are probably done as batch runs at certain times for various reasons. It's not quite as simple as perhaps it should be,

AA use a different system too, and they manage to credit within 24 hours. Not to mention Avis, Woolworths, credit cards etc. This is an airline owned by the same parent company that specifically advertises Qantas points / SCs as part of their bundles. The fact the QF coded flight credited quickly suggests it's a ticketing issue, not a boarding notification issue.

I've got almost six months left of my membership year, so it's not like I'm running out of time, but I've got a few domestic trips in the next few weeks (one on Friday) and I'd like to use the business lounge. Sadly it's probably going to be these QF flights that get me over the line. Useless Jetstar.

 

[williamsf1]

It continues to amaze me in these days of 'instantaneous' data exchange, that points, status credits etc don't post the moment we swipe our boarding pass at the gate. Or at the very least after a 'batch' data exchange very 24 hours or so. Surely there is an automated process that triggers the allocation of points - not some poor clerk in a dingy office manually sorting boarding records.

And the data exchange between 2 airlines under the same parent company (QF and JQ) - don't get me started....

Unfortunately, there are many processes involved to get points- especially between partners and some of the triggers require some sort of manual process ( like flight close) but most is automated. There are many points where this can fail and for many reasons.

For QF points for QFF members, this is almost instantaneous because they have total control

 

[Pushka]

This thing with having to produce the BP is stupid with modern technology. They know you paid the money, their manifests tell them you boarded but we still have to produce a tiny piece of paper, or capture a screen shot of the BP - which in itself doesn’t prove you boarded. It’s nonsense.

 

[justinbrett]

Well a good outcome for me. I sent QFF a screenshot of my texts from Jetstar with my boarding pass links - which luckily have my name, date of flight and flight number (almost all the info you need for a boarding pass) - along with my itinerary. Rang up casually this afternoon saying it's an ongoing issue and I was told last time if I emailed these through they'd fix it up manually. I was put on hold for 15 minutes - he comes back "no problem, I'll have that sorted out in 15 minutes for you".

So now, after joining QFF in 2002 (I flew Ansett before their collapse), and being Gold consistently for 11 years (2007) - I am now officially QF Platinum for the first time.

 

[Pushka]

Well a good outcome for me. I sent QFF a screenshot of my texts from Jetstar with my boarding pass links - which luckily have my name, date of flight and flight number (almost all the info you need for a boarding pass) - along with my itinerary. Rang up casually this afternoon saying it's an ongoing issue and I was told last time if I emailed these through they'd fix it up manually. I was put on hold for 15 minutes - he comes back "no problem, I'll have that sorted out in 15 minutes for you".

So now, after joining QFF in 2002 (I flew Ansett before their collapse), and being Gold consistently for 11 years (2007) - I am now officially QF Platinum for the first time.

Now you need to fly Jetstar International to experience the F lounges at a great price. Just to rub it in.

 

[Tonymoon]

Why is it that when one uses points for an upgrade they disappear from the account immediately, but when earning points with, for example Qantas or Virgin, on their own flights it can take weeks for them to credited. It happens constantly and obvious is not a glitch but deliberate.

 

[Pushka]

Why is it that when one uses points for an upgrade they disappear from the account immediately, but when earning points with, for example Qantas or Virgin, on their own flights it can take weeks for them to credited. It happens constantly and obvious is not a glitch but deliberate.

Same with credit card payments and refunds.

 

[Prof Henry]

I think my best-ever flying moment was when I arrived in AKL at 2 am or whatever and was ushered straight into the F Lounge, having crossed the Platinum threshold (for the very first time) on the flight across the Pacific from Santiago. That was about 10 years ago and I can't remember whether I was on LAN or QF metal that night, but I'm pretty certain I had a QF number on my ticket so I'm guessing the QF system was in hyperdrive. I thought the future would always be like this ... and I was happy!