Seemed like a good idea at the time ... | Australian Frequent Flyer
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Seemed like a good idea at the time ...

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Teejay

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Oct 21, 2014
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Not normally a great joiner of things, so it will be interesting to see how this goes. I fly quite a bit and have the standard hassles any regular traveller would have but normally get to resolve them without too much fuss. However, recent experiences with Qantas customer services have been so appalling that I have decided to see what ways there might be to draw attention to the fact that, no matter how good a company's planes and flight staff may be, if customer service is not up to scratch, it's going to lose customers. They've certainly lost me.

Anyway, enough about that for the time being. I'll read some posts and see what fellow members have to say.
 

medhead

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Welcome. Any specific issues? You'll find most around here have their specific whinges. (Don't mean whinges in a negative way)
 

Steady

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Not normally a great joiner of things, so it will be interesting to see how this goes. I fly quite a bit and have the standard hassles any regular traveller would have but normally get to resolve them without too much fuss. However, recent experiences with Qantas customer services have been so appalling that I have decided to see what ways there might be to draw attention to the fact that, no matter how good a company's planes and flight staff may be, if customer service is not up to scratch, it's going to lose customers. They've certainly lost me.

Anyway, enough about that for the time being. I'll read some posts and see what fellow members have to say.
I say welcome to AFF Teejay!
 

Teejay

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Oct 21, 2014
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Thanks ... motivation was getting bad customer service from Qantas but there seems to be a lot to read here ... all good ... daresay I'll find a whinge or two ...
 

JohnK

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Mar 22, 2005
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Welcome to AFF Teejay!

My customer service experiences to date have been quite good but recently the number of threads relaying bad customer service experiences is growing.
 

straitman

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Not normally a great joiner of things, so it will be interesting to see how this goes. I fly quite a bit and have the standard hassles any regular traveller would have but normally get to resolve them without too much fuss. However, recent experiences with Qantas customer services have been so appalling that I have decided to see what ways there might be to draw attention to the fact that, no matter how good a company's planes and flight staff may be, if customer service is not up to scratch, it's going to lose customers. They've certainly lost me.

Anyway, enough about that for the time being. I'll read some posts and see what fellow members have to say.
Hi Teejay,

Welcome to AFF. :cool: :D

Welcome to AFF Teejay!

My customer service experiences to date have been quite good but recently the number of threads relaying bad customer service experiences is growing.
My experience with QF customer service has deteriorated badly lately.
 

Teejay

Newbie
Joined
Oct 21, 2014
Messages
6
Thanks for all your greetings! As far as Qantas is concerned, it looks like a dead duck to me, I am fairly new to their FF programme as I am based in Europe and my return trips to Australia have been based on price and availability - which has meant using a variety of airlines. I joined because a trip to Dubai with Qantas was much better than expected - so I thought I would stick with them for these trips to see how it went. The flights have been great (except that the stopovers in Dubai aren't handled very well) but we had some issues with the last trip re Qantas rescheduling and it is clear to me that I need more clout to get any kind of positive reaction. Still, I am enjoying the forum ... so thanks again!
 

prozac

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Jan 7, 2010
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Welcome to AFF Teejay. It would be handy if you let us know where you are from in your profile. Other members are then better placed to offer or ask for advice. Sounds like you will have some good Euro advice to share.
 
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