Security concern at HH Osaka | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Security concern at HH Osaka

foggy

Active Member
Joined
May 30, 2009
Messages
863
Property: Hilton Osaka
Rate: Flash sale + amex Cash back $434 per night
Status: Diamond
Booked: Twin executive suite 9 nights
Received: twin suite 6 nights, presidential suite 3 nights

Executive lounge level 3offered higher quality breakfast compared to level 2.

We were upgraded to the presidential suite after a security issue, the story is so freaky it could have from a japanese horror movie.

My friend(1M) and his wife(1F) left our room to go to family mart to buy some snacks (fried chicken and the boiled stuff) for everyone(total of 7 kids 6 adults) They returned to our room and stayed for roughly just over an hour. When it was time for everyone to leave 1M opened the door and saw this really pale Japanese lady wearing a long blue coat, long boots and a stick umbrella standing right infront of our door. She was close enough as though she was about to knock.
Since everyone was trying to get out of the room, he had to step aside as the woman wouldnt move. He was asking her if she was looking for someone and if we were too loud but she didnt respond so he called me out to ask if i knew this lady. At this point in time we had 4 adults and 5 kids in the hallway,i was by our room door, she had moved a little to the right so no longer directly infront of my door. I asked her if we were being too loud and she did not respond and her face had no expression, i looked at my friends like "WTF??" And everyone just left and i promptly closed the door.

This **** didn't sit right with me and we were chatting in our WhatsApp group and 1M and 1F had told me they were they saw her get out of the lift when they were going down to family mart. And when they came back up she was still in the lift area, they didn't see her follow them to our room but its quite obvious she did.

TThe prompted me to immediately call downstairs and i spoke to the duty manager, asked if there were any noise complaints.. she said there wasnt any. I asked her to check her security footage for outside our door between 9.55-10.05pm ( when my friends were leaving) and to tell me who it was.. after around an hour i get a call from her and she told me the timeline.
8.37pm strange lady(SL) enters front lobby and heads directly to the 31st floor. Cant tell where she is as they only have a camera facing the hallway and not the lift area on each floor
8.39pm 1M and 1F is seen leaving our room
8.42pm 1M and 1F is seen leaving front lobby
8.46pm SL is seen at front lobby doorway
8.49pm SL returns to lobby lift area
8.57pm 1M and 1F is seen entering front lobby
8.59pm 1M and 1F is seen at our door and you can just see the SL entering into camera view of the hallway
9.01pm SL is seen infront of our door, facing it and close to it.
She is standing in the same spot until our friends leave our room.
SL stands in hallway watching my friends go to lift area
SL then walks to lift area
SL is seen leaving front lobby
I forget the timeframe of when she leaves the hotel but this whole situation was freaky. I asked The duty manager to see the footage, denied to privacy reasons, but she said she can show me printouts asked if i wanted to go down or she can come to my room.. guess which i chose?

My friends all came to our floor to see the print outs.. freaky. I wanted to keep it all but she said i can't, negotiated and said I wantd to show the kids so they know what she looked like.
I requested to move rooms so that i was closer to my friends room which was the presidential suite. Moved the next day because my kids were finally asleep as it was around midnight by that time.
Room was great. Had a spa and sauna. Also the complimentary water was VOSS water!
 

Attachments

drross

Established Member
Joined
Jun 24, 2007
Messages
2,587
Qantas
LT Gold
Virgin
Silver
Flights
My Map
Property: Hilton Osaka
Rate: Flash sale + amex Cash back $434 per night
Status: Diamond
Booked: Twin executive suite 9 nights
Received: twin suite 6 nights, presidential suite 3 nights

Executive lounge level 3offered higher quality breakfast compared to level 2.

We were upgraded to the presidential suite after a security issue, the story is so freaky it could have from a japanese horror movie.

My friend(1M) and his wife(1F) left our room to go to family mart to buy some snacks (fried chicken and the boiled stuff) for everyone(total of 7 kids 6 adults) They returned to our room and stayed for roughly just over an hour. When it was time for everyone to leave 1M opened the door and saw this really pale Japanese lady wearing a long blue coat, long boots and a stick umbrella standing right infront of our door. She was close enough as though she was about to knock.
Since everyone was trying to get out of the room, he had to step aside as the woman wouldnt move. He was asking her if she was looking for someone and if we were too loud but she didnt respond so he called me out to ask if i knew this lady. At this point in time we had 4 adults and 5 kids in the hallway,i was by our room door, she had moved a little to the right so no longer directly infront of my door. I asked her if we were being too loud and she did not respond and her face had no expression, i looked at my friends like "WTF??" And everyone just left and i promptly closed the door.

This **** didn't sit right with me and we were chatting in our WhatsApp group and 1M and 1F had told me they were they saw her get out of the lift when they were going down to family mart. And when they came back up she was still in the lift area, they didn't see her follow them to our room but its quite obvious she did.

TThe prompted me to immediately call downstairs and i spoke to the duty manager, asked if there were any noise complaints.. she said there wasnt any. I asked her to check her security footage for outside our door between 9.55-10.05pm ( when my friends were leaving) and to tell me who it was.. after around an hour i get a call from her and she told me the timeline.
8.37pm strange lady(SL) enters front lobby and heads directly to the 31st floor. Cant tell where she is as they only have a camera facing the hallway and not the lift area on each floor
8.39pm 1M and 1F is seen leaving our room
8.42pm 1M and 1F is seen leaving front lobby
8.46pm SL is seen at front lobby doorway
8.49pm SL returns to lobby lift area
8.57pm 1M and 1F is seen entering front lobby
8.59pm 1M and 1F is seen at our door and you can just see the SL entering into camera view of the hallway
9.01pm SL is seen infront of our door, facing it and close to it.
She is standing in the same spot until our friends leave our room.
SL stands in hallway watching my friends go to lift area
SL then walks to lift area
SL is seen leaving front lobby
I forget the timeframe of when she leaves the hotel but this whole situation was freaky. I asked The duty manager to see the footage, denied to privacy reasons, but she said she can show me printouts asked if i wanted to go down or she can come to my room.. guess which i chose?

My friends all came to our floor to see the print outs.. freaky. I wanted to keep it all but she said i can't, negotiated and said I wantd to show the kids so they know what she looked like.
I requested to move rooms so that i was closer to my friends room which was the presidential suite. Moved the next day because my kids were finally asleep as it was around midnight by that time.
Room was great. Had a spa and sauna. Also the complimentary water was VOSS water!
Wow..freaky indeed
 
  • Agree
Reactions: DC3

boomy

Senior Member
Joined
May 10, 2013
Messages
7,887
Property: Hilton Osaka
Rate: Flash sale + amex Cash back $434 per night
Status: Diamond
Booked: Twin executive suite 9 nights
Received: twin suite 6 nights, presidential suite 3 nights

Executive lounge level 3offered higher quality breakfast compared to level 2.

We were upgraded to the presidential suite after a security issue, the story is so freaky it could have from a japanese horror movie.

My friend(1M) and his wife(1F) left our room to go to family mart to buy some snacks (fried chicken and the boiled stuff) for everyone(total of 7 kids 6 adults) They returned to our room and stayed for roughly just over an hour. When it was time for everyone to leave 1M opened the door and saw this really pale Japanese lady wearing a long blue coat, long boots and a stick umbrella standing right infront of our door. She was close enough as though she was about to knock.
Since everyone was trying to get out of the room, he had to step aside as the woman wouldnt move. He was asking her if she was looking for someone and if we were too loud but she didnt respond so he called me out to ask if i knew this lady. At this point in time we had 4 adults and 5 kids in the hallway,i was by our room door, she had moved a little to the right so no longer directly infront of my door. I asked her if we were being too loud and she did not respond and her face had no expression, i looked at my friends like "WTF??" And everyone just left and i promptly closed the door.

This **** didn't sit right with me and we were chatting in our WhatsApp group and 1M and 1F had told me they were they saw her get out of the lift when they were going down to family mart. And when they came back up she was still in the lift area, they didn't see her follow them to our room but its quite obvious she did.

TThe prompted me to immediately call downstairs and i spoke to the duty manager, asked if there were any noise complaints.. she said there wasnt any. I asked her to check her security footage for outside our door between 9.55-10.05pm ( when my friends were leaving) and to tell me who it was.. after around an hour i get a call from her and she told me the timeline.
8.37pm strange lady(SL) enters front lobby and heads directly to the 31st floor. Cant tell where she is as they only have a camera facing the hallway and not the lift area on each floor
8.39pm 1M and 1F is seen leaving our room
8.42pm 1M and 1F is seen leaving front lobby
8.46pm SL is seen at front lobby doorway
8.49pm SL returns to lobby lift area
8.57pm 1M and 1F is seen entering front lobby
8.59pm 1M and 1F is seen at our door and you can just see the SL entering into camera view of the hallway
9.01pm SL is seen infront of our door, facing it and close to it.
She is standing in the same spot until our friends leave our room.
SL stands in hallway watching my friends go to lift area
SL then walks to lift area
SL is seen leaving front lobby
I forget the timeframe of when she leaves the hotel but this whole situation was freaky. I asked The duty manager to see the footage, denied to privacy reasons, but she said she can show me printouts asked if i wanted to go down or she can come to my room.. guess which i chose?

My friends all came to our floor to see the print outs.. freaky. I wanted to keep it all but she said i can't, negotiated and said I wantd to show the kids so they know what she looked like.
I requested to move rooms so that i was closer to my friends room which was the presidential suite. Moved the next day because my kids were finally asleep as it was around midnight by that time.
Room was great. Had a spa and sauna. Also the complimentary water was VOSS water!
One one hand I’m surprised you didn’t move to different hotel after that bizarre incident but I guess finding two suites for yourself and your friends at a reasonable price would be mission impossible. Good on Hilton for offering the presidential suite.
 

Aeolus

Established Member
Joined
Jul 27, 2013
Messages
1,315
We were upgraded to the presidential suite after a security issue, the story is so freaky it could have from a japanese horror movie.
It would be even more freaky if the security footage did not pick up any images of the woman. 😉

Gosh, if I’ve seen that person standing there and won’t budge I would close that door and call security straight away. Surprised the hotel didn’t have the card activated lift to prevent non guests from accessing the rooms.
 

foggy

Active Member
Joined
May 30, 2009
Messages
863
One one hand I’m surprised you didn’t move to different hotel after that bizarre incident but I guess finding two suites for yourself and your friends at a reasonable price would be mission impossible. Good on Hilton for offering the presidential suite.
Four families all together at the hotel and some wanted to change hotels but since this happened outside my door I guess I had final say.

My train of thought was that If she's human and a physco then she missed her chance to do damage because now the hotel was on high alert,or at least that's what the duty manager said. The had the security monitor our old floor and new floor 24/7 and someone would do a physical check every hour. Not sure if this did happen but if it did then we were pretty safe, especially after changing rooms she wouldn't know which one we were now in.

If she wasn't human then we'd be on the news as bodies found inside locked hotel room, doors baracaded with chairs and rollaway bed :)
 

foggy

Active Member
Joined
May 30, 2009
Messages
863
Surprised the hotel didn’t have the card activated lift to prevent non guests from accessing the rooms.
TThis is the biggest issue, the duty manager said upper management turned that system off 3-4 years ago. They still have the hardware in the lifts, just turned off. Pretty stupid.
We are now in crappy JR hotel and even they have swap cards to get to only your floor within the hotel.
 

bullerdude

Established Member
Joined
Dec 26, 2011
Messages
1,155
I’ve had fantastic stays at the Hilton Osaka preveiously and am shocked to hear about this! I’m so glad they responded reasonably well accommodated you’re requests.
 

Chicken

Established Member
Joined
May 9, 2006
Messages
1,188
She was close enough as though she was about to knock.
Since everyone was trying to get out of the room, he had to step aside as the woman wouldnt move. He was asking her if she was looking for someone and if we were too loud but she didnt respond so he called me out to ask if i knew this lady. At this point in time we had 4 adults and 5 kids in the hallway
I am surprised that you all actually dared to walk past her. What if she was to use her umbrella, or ......
 

Denali

Senior Member
Joined
Sep 17, 2012
Messages
5,341
Creepy. How did she know to go to level 31, as she was in a different lift to your friends?

And how did she get access without her own key to the level?
 
Joined
Nov 18, 2011
Messages
7,376
Qantas
LT Silver
Flights
My Map
She'd doing her Charlie Chaplin impersonation. Weird that's for sure. The hotel security is not too good.

Property: Hilton Osaka
Rate: Flash sale + amex Cash back $434 per night
Status: Diamond
Booked: Twin executive suite 9 nights
Received: twin suite 6 nights, presidential suite 3 nights

Executive lounge level 3offered higher quality breakfast compared to level 2.

We were upgraded to the presidential suite after a security issue, the story is so freaky it could have from a japanese horror movie.

My friend(1M) and his wife(1F) left our room to go to family mart to buy some snacks (fried chicken and the boiled stuff) for everyone(total of 7 kids 6 adults) They returned to our room and stayed for roughly just over an hour. When it was time for everyone to leave 1M opened the door and saw this really pale Japanese lady wearing a long blue coat, long boots and a stick umbrella standing right infront of our door. She was close enough as though she was about to knock.
Since everyone was trying to get out of the room, he had to step aside as the woman wouldnt move. He was asking her if she was looking for someone and if we were too loud but she didnt respond so he called me out to ask if i knew this lady. At this point in time we had 4 adults and 5 kids in the hallway,i was by our room door, she had moved a little to the right so no longer directly infront of my door. I asked her if we were being too loud and she did not respond and her face had no expression, i looked at my friends like "WTF??" And everyone just left and i promptly closed the door.

This **** didn't sit right with me and we were chatting in our WhatsApp group and 1M and 1F had told me they were they saw her get out of the lift when they were going down to family mart. And when they came back up she was still in the lift area, they didn't see her follow them to our room but its quite obvious she did.

TThe prompted me to immediately call downstairs and i spoke to the duty manager, asked if there were any noise complaints.. she said there wasnt any. I asked her to check her security footage for outside our door between 9.55-10.05pm ( when my friends were leaving) and to tell me who it was.. after around an hour i get a call from her and she told me the timeline.
8.37pm strange lady(SL) enters front lobby and heads directly to the 31st floor. Cant tell where she is as they only have a camera facing the hallway and not the lift area on each floor
8.39pm 1M and 1F is seen leaving our room
8.42pm 1M and 1F is seen leaving front lobby
8.46pm SL is seen at front lobby doorway
8.49pm SL returns to lobby lift area
8.57pm 1M and 1F is seen entering front lobby
8.59pm 1M and 1F is seen at our door and you can just see the SL entering into camera view of the hallway
9.01pm SL is seen infront of our door, facing it and close to it.
She is standing in the same spot until our friends leave our room.
SL stands in hallway watching my friends go to lift area
SL then walks to lift area
SL is seen leaving front lobby
I forget the timeframe of when she leaves the hotel but this whole situation was freaky. I asked The duty manager to see the footage, denied to privacy reasons, but she said she can show me printouts asked if i wanted to go down or she can come to my room.. guess which i chose?

My friends all came to our floor to see the print outs.. freaky. I wanted to keep it all but she said i can't, negotiated and said I wantd to show the kids so they know what she looked like.
I requested to move rooms so that i was closer to my friends room which was the presidential suite. Moved the next day because my kids were finally asleep as it was around midnight by that time.
Room was great. Had a spa and sauna. Also the complimentary water was VOSS water!
 

foggy

Active Member
Joined
May 30, 2009
Messages
863
Creepy. How did she know to go to level 31, as she was in a different lift to your friends?

And how did she get access without her own key to the level?
The whole situation is very strange. Assumed she just picked level 31 or level 31 has some kind of significance to her.
That is the issue here, hilton osaka has no security in place in regards to lift access.
 

foggy

Active Member
Joined
May 30, 2009
Messages
863
The next Stephen King novel.
The actual video footage would be so creepy, imagine seeing on the camera a lady just standing infront of a door for 1hr. I wish i could have seen it, guaranteed viral video.
 
Last edited:

AisleSeat

Established Member
Joined
Nov 11, 2016
Messages
1,144
Flights
My Map
Whoooo! Thats freaky.
Reminds me of the Elisa Lam mystery.
For anyone not familiar with this story, she was staying in a LA hotel and the lift camera recorded this weird behaviour. Then she was found days later in the water tank on the rooftop, with her clothes neatly piled nearby.
 

hydrabyss

Active Member
Joined
Jan 31, 2012
Messages
626
Flights
My Map
Whoooo! Thats freaky.
Reminds me of the Elisa Lam mystery.
For anyone not familiar with this story, she was staying in a LA hotel and the lift camera recorded this weird behaviour. Then she was found days later in the water tank on the rooftop, with her clothes neatly piled nearby.
I always tell my partner the hotel water is safe to drink and to not use the bottled water.
 

fantastikforce

Junior Member
Joined
Dec 20, 2019
Messages
20
Wow this is creepy and shocking!

I recently stayed at the Hilton Osaka for over a week towards the end of November last year. I remember trying to use my swipe card in the elevator but the bell staff said that feature isn't working and that I don't need to use the card to access my floor.

Did @foggy ever find out the reason as to why that woman was outside their hotel room?
 

fantastikforce

Junior Member
Joined
Dec 20, 2019
Messages
20
No, no contact from the hotel at all. And if it happened again since we've been gone, I doubt they would tell us.
Fair enough. It would be interesting to find out what the deal is with that strange woman and if similar behaviour has hit Japanese news.
 
Top