Seating Allocation??

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clifford

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thadocta said:
Chairmans Lounge, Platinum, oneworld Emerald (if seating preferences have come across from the host airlines system), Gold, oneworld Sapphie, Qantas Club Silver, Silver, Qantas Club Bronze.

As far as I can tell there is no provision for Bronzes who are not QC mmembers to record preferences in their profile (it is so long since I have been a Bronze), although it can be noted in individual PNR's.

Dave

Hi Dave,

A little bit of misinformation here, I think.

I am a mere bronze member of QFF (my choice) but my preferences (forward window - I like to see where I am going) are securely recorded in Qantas' computer system.

Just to illustrate the point, I have recently booked a SYD-NRT-SYD FF trip for 40,000 miles (points or whatever) and have been allocated window seats very near the front of the Y cabin. Couldn't ask for more.

So what's the problem?

Regards,
clifford.

PS I take my hat off to Dazzler for persevering.
 

thadocta

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clifford said:
Hi Dave,

A little bit of misinformation here, I think.

Nope, absolutly none at all.

I am a mere bronze member of QFF (my choice) but my preferences (forward window - I like to see where I am going) are securely recorded in Qantas' computer system.

You obviously missed the bit where I said "As far as I can tell".

Just to illustrate the point, I have recently booked a SYD-NRT-SYD FF trip for 40,000 miles (points or whatever) and have been allocated window seats very near the front of the Y cabin. Couldn't ask for more.

Have done some checking, and it is a hangover from when you had status/QC membership.

Have checked the accounts of three other people who's accounts I can access (don't worry, my mother, my partner and my brat) all of which are Bronze, and there is no provision to record a seating preference.

Cheers,

Dave
 

Alan in CBR

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thadocta said:
Have checked the accounts of three other people who's accounts I can access (don't worry, my mother, my partner and my brat) all of which are Bronze, and there is no provision to record a seating preference.

Even though they can't change it on-line, I wonder whether Bronzes can have their preferences recorded by phoning the FF service centre.

Any non-QC Bronzes want to give it a try?
 

QF WP

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Now I am beginning to catch up on my required reading after my return from holidays...hmmm, there have been some interesting threads where I have missed the fun...

thadocta, is it possible that where one previously had a seating allocation (due to former higher status), that when one drops status, the seating allocation is retained??
 

thadocta

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Lindsay Wilson said:
Now I am beginning to catch up on my required reading after my return from holidays...hmmm, there have been some interesting threads where I have missed the fun...

thadocta, is it possible that where one previously had a seating allocation (due to former higher status), that when one drops status, the seating allocation is retained??

Only for INT, where seats are allocated at the time of booking (and can then be changed by the member) - so it is indeed possible that one can lose status between the allocation and the travel date.

On DOM though, where seating is done overnight before travel (and NOT 6 hours prior) I doubt it.

It is always possible though (and I haven't been able to confirm this either way) that on'es preferences would remain in a profile when one loses ALL status.

Not sure whether the computer would act on them though.

Dave
 

Dazzler

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6 Hours!!!

Ok. This is extremely frustrating.
Seat Allocation is 6 hours before the flight and Intl at time of booking.
Seating Allocation is not determined by the Check In Staff, or the premium desk clerk or someone who used to work at res a few years back.
Seating Allocation is overseen by a different department all together. The same department that determines Frequent Flyer seats and seats that can be sold and how much those seats will cost. Dave, can't you just consider the fact that maybe your wrong on this one??
Ask your friend if he has ever heard of Yield??
Bronze FF cannot record their seating preference in their profiles. If you are downgraded then this is usually blacked out. There is an option to enter your preference in your Qantas Club application but this shouldn't be placed in your profile if your bronze, although it has been known to happen. Platinum/Gold and Silver Frequent Flyer's all have their seat preference in their profiles.

Dave, when your writing quotes and giving second hand information, it isn't really from the horses mouth - is it??

Enjoy your day.

Dazzler
 

straitman

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As per Alan in CBR, Why don't we look at a couple of real situations.

I joined QF FF program some years ago. There was no provision to indicate seating preferences. (There still is no provision as I've just checked my wife's profile & she is QF FF Bronze.)

Two years ago I joined Qantas Club (still as a Bronze) and presto suddenly I had access to that extra six lines that let me pick my seating preferences.

Seat Preferences (Qantas Flights Only)
Domestic: none, WindowForward, WindowRear, Window, AisleForward, AisleRear, AisleForward, Rear.
International: none, WindowForward, WindowRear, Window, Window Upper DeckForward, Window Upper DeckRear, Window Upper Deck, AisleForward, AisleRear, Aisle, Aisle Upper DeckForward, Aisle Upper DeckRear, Aisle Upper DeckForward, Upper DeckRear, Upper DeckForward, RearUpper Deck.

• Forward indicates that the seat is located closer to the front of the plane.
Rear indicates that the seat is located closer to the back.

Note: Qantas will endeavour to provide your seat request whenever possible, but we cannot guarantee your seat request will be available on every flight.
 

thadocta

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Re: 6 Hours!!!

Dazzler said:
Ok. This is extremely frustrating.
Seat Allocation is 6 hours before the flight and Intl at time of booking.

Domestic is NOT 6 hours prior, it is overnight the night before departure - whether that flight leaves at 0600 or 2200, it will be overnight (NOT at 1600 for the 2200 flight like you claim).

Seating Allocation is not determined by the Check In Staff, or the premium desk clerk or someone who used to work at res a few years back.

Nobody said it was.

Seating Allocation is overseen by a different department all together. The same department that determines Frequent Flyer seats and seats that can be sold and how much those seats will cost. Dave, can't you just consider the fact that maybe your wrong on this one??

I know I am right. Domestic seating allocation is done OVERNIGHT the night before departure, NOT 6 hours prior to departure. If what you say was correct, how could they allow automated QuickCheck check-in for return flights leaving up to 12 hours in advance? You know, when travelling on the 0600 SYD-BNE and the 1400 BNE-SYD, you can check-in both ways at SYD QuickCheck. I know I am right on this one, but it is one way of proving you ar wrong.

Ask your friend if he has ever heard of Yield??

Anyone who has ever flown extensively has heard of Yield Management.

Bronze FF cannot record their seating preference in their profiles. If you are downgraded then this is usually blacked out.

I never said otherwise, you will find it was clifford who made this statement. DO at least try and keep up.

Dave, when your writing quotes and giving second hand information, it isn't really from the horses mouth - is it??

Of course it is, that is why the saying originated.

Dave
 

Alan in CBR

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Dazzler said:
Bronze FF cannot record their seating preference in their profiles. If you are downgraded then this is usually blacked out. There is an option to enter your preference in your Qantas Club application but this shouldn't be placed in your profile if your bronze, although it has been known to happen.

straitman said:
Two years ago I joined Qantas Club (still as a Bronze) and presto suddenly I had access to that extra six lines that let me pick my seating preferences.

According to Dazzler, QC Bronze "shouldn't" have their preferences placed in their profile, but it "has been known to happen."

straitman as a QC Bronze two years ago had seating preferences recorded. Perhaps this was one of those cases where it "has been known to happen" or perhaps the rules have changed since then.

To check, I just logged in to my wife's QC Bronze account and her preferences were recorded.

So either we have two out of two examples of the "known to happen" exception, or in fact QC Bronze members do have their preferences recorded.
 

Alan in CBR

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Guess what? According to the Qantas Club page of the QF web site, QC members (no mention of FF status) have their preferences recorded:

Personal Travel Profile

By completing your Personal Travel Profile when you join The Qantas Club, you will help us provide you with our most personalised service. Every time you travel with Qantas we will know your seating preferences, special requirements and any other travel preferences you may have.

When you quote your membership number, our Reservations staff will be able to access your record and accommodate your travel requirements wherever possible, on Qantas operated and marketed flights. You can update or amend your Personal Travel Profile online at any time.
 

thadocta

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Ignore him Alan, Dazzler doesn't have a clue - the clown has been proven wrong by several of us.

Dave
 
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straitman

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The Employee that doesn't know anything....
:shock: :x :p :cry:

Admin, It's time you closed the "Dazzler" down. I'm sure he doesn't dazzle many people here :!: He is constantly misquoting, spreading lies about individuals and I'm quite sure unwelcome by the masses on this forum. :evil:

:idea: I suggest that everyone does what I decided to do quite some time ago. We might talk about him, (if we have to) but certainly not talk to him :!:
 

thadocta

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I agree straitman, time for Dazzler to be shut down, he/she/it is a wealth of disinformation.

Woiuld be interesting to see them over on that other board which most of us also frequent. They would be torn apart by current QF staffers, not to mention Platinums who actually earn in excess of 2000 Status Credits per annum, all of whom know what they are talking about (unlike Dazzler).

Dave
 

thadocta

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Re: The Employee that doesn't know anything....

Dazzler said:
Dave,

Your so wrong.

Dazzler

My apologies.

Based on what we have - myself, a former QF employee who is now a Gold FF flying around 1000 SC's per annum, and who still has contact with current QF employees working in res and check-in, as well as on the Premium Desk; several other QF elites, all of whom have stated their ACTUAL experiences, and the wealth of information available on another board.

Compare that with Dazzler, who has said absolutely NOTHING about why they (allegedly) know so much. It could be Geoff Dixon for all we know.

Of course Dazzler is correct, someone who just waltzes on in, around six weeks ago, makes blanket statements without giving any idea of who they are, where they are coming from, what experience they have, and so on, of COURSE they are to be believed over all of us who go out there and do it on a day to day basis.

Of COURSE they have much more credibility.

btw, I have a nice Sydney Harbour Bridge for sale, going cheap, send me the Bank Cheque and I will email you the title deed.

Dave
 

Warks

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To clear up any gender based uncertainty Dazzler is of the female persuasion and I quote:


Oh yeah, and Mister is a term usually reserved for Men. Wrong again Ksthommo.

As you were...
 

NM

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I normally just lurk around here and have a good laugh at some of the comments made. Some know me well from other places :D . But I can't let this one go by with the misinformation that is being posted.

QF allocate DOMESTIC seat allocations overnight. This is a fact confirmed to me verbally by several current QF reservations and check-in staff, as well as 100% confirmed by my own practical experience.

Note that ANY change to a flight on the day of travel, including a new reservation, means you have missed the auto-allocation process that happenned overnight. Even if a new reservation or flight change is made more than 6 hours before the scheduled departure time you have missed the auto-allocation process and will be allocated a seat a check-in time from those available.

Of course it is quite possible, and even probably, that if someone else with status and a good pre-allocated seat has changed off the flight you have joined, that a good seat will be available, but even a Plat or CL member is given the same "chance" of getting it depending on what is available at the time you actually check-in. Note this is specifically just for the case when you missed the overnight auto-allocation process.

Now, as regards the seating preference for the valious member status levels and profiles.

1. All Qantas Club members, regardless of FF status, can have a seating preference in their profile. This includes QC Bronze members as has been confirmed here by several such members.

2. FF Bronze members do not have access to the seating preference section of their profiles. They cannot add a seating preference.

3. If an FF member is downgraded to FF Bronze after holding a higher status level (either a QC memvership or FF Silver or above), and they had a seating preference in their profile, that seating preference remains in gtheir profile. BUT it cannot be changed by the member. It is unknown to me (and other here as a result of my reading) if the auto-allocation process actually takes that preference into account.

4. INTERNATIONAL flights are different as has been mentions. Some examples above are for seating allocations that were granted for international flights (SYD-MNL comes to mind as an example above). Qantas allows pre-allocation by request or FF profile at the time of reservation (not just at ticketing) up until a pre-determined percentage of the cabin is pre-allocated. After that limit has been reached, only elite FF members (normally Gold, Plat and CL, but is at the descretion of a Yield Management agent) can be pre-allocated by asking the reservations agent to submit a request to the Yeild Management department. This can be done through their reservation system or by telephone - most res agents do it on-line. Some of the prefered seats are reserved for elite level members and not available for pre-allocation by non-status members. These can be requested in the same manner described above by CL, Plat and Gold members if the computer does not pre-allocate for you according to your preference.

Personally, I prefer the Qantas seat allocation process over that used by some other airlines. I like not having to concern myself with the seat allocation at the time of booking and have confidence the Qantas auto-allocaiton system will give me the best seat that matched my preference. And as a Qantas Platinum FF member, it has not failed me. But I do understand the allocation process and know that if I make a reservation at 9am for a flight departing at 6pm, I have missed the auto-allocation process and know I am unlikely to sitting in a seat that matches my profile. In that case I will rely on being able to choose the best available seat via QuickCheck or have the Qantas Club service desk find me an acceptable seat. If not, I will apply for an On Departure Upgrade to get a better seat :wink: .
 

sully

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Thanks for this information NM. Welcome to the site. While I can't comment on some of the content I think you have set the relevant matters out very well.

Thanks for being the ying to Dazzler's yang, or perhaps the wink to her w....
 

straitman

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:idea: I suggest that everyone does what I decided to do quite some time ago. We might talk about him, (if we have to) but certainly not talk to him:!:

:idea: I suggest that everyone does what I decided to do quite some time ago. We might talk about her, (if we have to) but certainly not talk to her:!:

Apologies :!: After about 5 hrs in the office on the ground and another 5 hrs in the office in the air I sometimes make a few mistakes. Unlike another person her(e) who is obviously perfect and knows it all :!:

My last comment on the matter. -- Gee what will I worry about now :?:
 
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