Gold Supporter membership not showing on my account

[MajuraAscent]

Hi,
I purchased the Gold Supporter membership on 29 July and the charge went through successfully on my credit card. However, the membership still hasn’t been activated on my account, so I can’t access the webinars or any other member benefits.
I already submitted a message through the contact form on the website but haven’t received a reply yet.
Could you please look into this and activate the membership on my account?
Thank you.

 

[moa999]

@admin

 

[admin]

Hi,
I purchased the Gold Supporter membership on 29 July and the charge went through successfully on my credit card. However, the membership still hasn’t been activated on my account, so I can’t access the webinars or any other member benefits.
I already submitted a message through the contact form on the website but haven’t received a reply yet.
Could you please look into this and activate the membership on my account?
Thank you.

Hi @MajuraAscent

Thanks for reaching out, and apologies for the issues you're facing.

We think that there was a disconnect in our backend systems caused by the recent Xenforo update. We've manually updated your profile to correctly reflect your membership status.

Thanks again for your patience. We're working to track down everyone who was affected, but if you've been missed please post in this thread or send a DM to 'admin', and we'll update it manually.

The AFF team

 

[Diem1891]

Hi @admin
I purchased the Gold Supporter membership on 29 July but didn't get upgraded. Thinking I made a mistake I tried again and same thing. 2 lots of charges went through successfully on my card. However, the membership still hasn’t been activated on my account.
I have sent through an enquiry but still haven't received a reply.
Could you please look into this and activate the membership on my account and refund me 1 of the fees?
Thank you

 

[ssmeds111]

Hi @Diem1891
I joined on 1 August. I have no visible change to my account and no confirmation email (not sure if one is coming). I can now access courses where I couldn't prior to upgrading my membership. I've reached out to admin as I would like the code that enables me to get a discount on seats.aero membership. Good luck!

Edit: While I can access courses, I've just noticed I cannot access past webinars nor book for future ones - so not all benefits activated yet (apparently)