Seat Selection not working on Emirates Codeshares - QF8xx_

[eminere]

Seats in EK's forward bulkhead row in each cabin are usually blocked from advance seat selection also. Unfortunte that.

Yes, according to the EK web site, "The bulkhead row at the front of the cabin is reserved for passengers with infants as this is where the bassinet positions are located, and we are therefore unable to assign these seats before departure unless you are travelling with an infant."

 

[grant32]

They appear as having been taken by someone else because Amadeus probably still has record of the old seat selection (albeit as unconfirmed).

The problem is when you make a change on EK's site (Mercator), it tells Amadeus about the new seats, but Amadeus ignores Mercator if the Amadeus record already has seats against that flight (irrespective of the status of the seat assignments Amadeus has got).

If you wipe out the seat selection in Amadeus first so that there is no seat selection showing in Amadeus, then set a seat assignment using the EK site it flows through over to Amadeus correctly. That seat assignment then needs to be confirmed (HK'd) on the Amadeus end by QF.

Before you hold QF to this broken functionality, it's Amadeus at fault. It not only happens with flights operated by EK, but also AA, AS, WS, and just about any non-Amadeus carrier.

What's the best way to "wipe out" the seat selection in Amadeus? Thanks.

 

[madrooster]

What's the best way to "wipe out" the seat selection in Amadeus? Thanks.

Ring Qantas and ask them to remove the seat selection.

 

[PineappleSkip]

Many thanks serfty and madrooster. It worked like a charm. AFF at it's best!

The interesting thing is that as soon as I changed the seats on EK, I was able to bring up the seat map on QF, although the selected seats appeared as taken by someone else. Go figure.

Cheers skip.

Thanks again folks. Mrs Pineapple and her buddy Ms Apple got the seats they wanted and were as happy as you can be in Y.
Cheers skip

 

[DietCoke]

Hi all,

Just wanted to add that another option is to send twitter or facebook messages to the airlines and try to get seats booked that way. I did this this morning for some codeshare flights with Etihad/Virgin and got confirmation of seats within half an hour. They have appeared on ViewTrip as well, so all seems good.

Not sure if that's been mentioned before.

 

[YSSY]

I flew a lot of EK/QF flights last year before I made the final move from the sandpit to sydney and these bookings were frustrating for the seat selection and occasionally online checkin aspect. The flights were almost always ticketed by QF, but often on EK metal.