Seat reservation changed [Moved from Paid Exit seats ($360 all up)]

[medhead]

I'll be interested to hear the facts if they say that the qantas call centre didn't tell the OP to just wait and sort it out at the airport, nor that the call centre refused to refund the fee until after the flight, nor that the seats were just changed without any contact to the customer at all.

I can categorically state that I wasn't comparing the weight to lifting something up in my garage.

 

[Pushka]

Given those issues with the removal of the door, the possibility of panic and anxiety, smoke etc then I wonder if any passenger should be in the exit seats.

 

[JohnK]

Re: Seat reservasidetion changed.

I am sure that our seats have been given to a higher status FF - that is the way of things these days but it would have made such a difference if just a simple apology had been given and a sympathetic response to my request.

Sometimes staff think no one will notice and they try to be smart by helping out other staff or family and friends. In these situations you will never know what happened as they stick together.

 

[maroonone]

My understanding is that if there is a FA seat at the exit, the exit row is merely an extra legroom seat and certainly on my numerous occasions in the exit row on the upper deck of the 747 not once have I been approached about any need to provide assistance in an emergency.

 

[MEL_Traveller]

My understanding is that if there is a FA seat at the exit, the exit row is merely an extra legroom seat and certainly on my numerous occasions in the exit row on the upper deck of the 747 not once have I been approached about any need to provide assistance in an emergency.

That is right. However, in the unlikely event of an emergency, passengers may be called on to assist crew, and for those reasons, they should comply with the regulations (able bodied, able to understand commands etc). This would also apply in the event a crew member is incapacitated as a result of the emergency.

 

[MEL_Traveller]

Given those issues with the removal of the door, the possibility of panic and anxiety, smoke etc then I wonder if any passenger should be in the exit seats.

There is a study on this! Office of Aerospace medicine, Washington: Access-To-Egress I: Interactive Effectsof Factors That Control theEmergency Evacuation of NaïvePassengers Through the TransportAirplane Type-III Overwing Exit (https://www.hf.faa.gov/docs/508/docs/cami/0216.pdf)

A key point ('hatch operators are participants in emergency evacuation trials for over wing exits):

The usually compliant nature of hatch operation, vis-à-vis the briefing card, indicates that the hatch operators were fully aware of the intended task and, furthermore, they were quite willing to perform as instructed. This circumstance bodes well with regard to what can be expected of typical airline passengers who are fully informed about their responsibilities when seated adjacent to the Type-III over wing exit.

 

[dajop]

Yes in addition to the possibility of someone freezing in panic (irrespective of strength) there are also others who, once the adrenalin kicks in probably be more capable than they would be in less dramatic circumstances. Clearly though the frail, incapacitated and obscenely obese should not be in an exit row.

That's why checkin and cabin crew both have the opportunity to move such people. Not something you hear about happening too much well in advance of the flight.

 

[jb747]

Re: Seat reservasidetion changed.

Sometimes staff think no one will notice and they try to be smart by helping out other staff or family and friends. In these situations you will never know what happened as they stick together.

It's a nice throw away line, but staff do not have the ability to 'help out' other staff. All of the passenger movements and loading are centrally controlled, and whilst what you infer may have happened in years past, it most certainly does not today.

 

[x'tine]

Just like to point out, the call centre did suggest that I turn up for the flight with the seat reservation receipt and let the FA "sort it out" - I have the name of the agent. Qantas have not refused to refund the fee - I have not asked for a refund but their website outlines their policy for obtaining a refund where applicable. I can assure you that I have had no contact whatsoever from Qantas, despite sending two Customer Care Forms.

 

[Hvr]

Just like to point out, the call centre did suggest that I turn up for the flight with the seat reservation receipt and let the FA "sort it out" - <snip>

That's very poor advice from the call centre. Imagine getting your BPs for whatever seats and boarding the plane with the receipt and asking the FA to move the people with BPs for the exit row seats.

No winners there at all.

I reckon once Red Roo sees this thread that there will be some follow up in the near future.

 

[QFflyermelbourne]

8.- I do not wish to offend the OP, but it would concern me that exit rows are full of people in their 70's - that is clearly not what is considered ideal in emergencies. My inlaws are travelling at the moment, they are in their 70's and are " fit for their age", but I would not want them in the responsibility of manning the exit seats.

Have you ever flown united? The whole damn crew can be in their 70s!!!!!!!

 

[drron]

Have you ever flown united? The whole damn crew can be in their 70s!!!!!!!

And that's one of their younger crews.:shock:

 

[marki]

That's nothing on a recent QF flight had the most obese FA. This person could not fit into the toilets and could not clean them. All this person did was spray the toilet thick full of deodorizer as if that would help with its cleanliness. Or another FA that could not sit because of bung knee, I fly a lot I see a lot, Sorry QF sometimes you need to get your act together. However ageism is bad. I have seen 89 yr old fitter than any 20 year olds.

 

[MEL_Traveller]

Have you ever flown united? The whole damn crew can be in their 70s!!!!!!!

Robert Reardon retired last year from Delta after 63 years of service as a flight attendant. He was 90.

I find senior crew are generally very good crew.

 

[juddles]

...I find senior crew are generally very good crew.

Something we agree on

 

[kevrosmith]

Re: Seat reservasidetion changed.

It's a nice throw away line, but staff do not have the ability to 'help out' other staff. All of the passenger movements and loading are centrally controlled, and whilst what you infer may have happened in years past, it most certainly does not today.

With all due respect, I'm not convinced of this. I know too many crew and local staff to know what does go on, system-enforced or not. There's always ways around things... You just have to know how.

Also, Red Roo may not wish their gender to be identified... Perhaps you may want to edit your first post on this thread...?

 

[x'tine]

Re: Seat reservasidetion changed.

Thank for the PM's - sorry I can't respond personally - I don't have enough posts

 

[straitman]

Re: Seat reservasidetion changed.

Also, Red Roo may not wish their gender to be identified... Perhaps you may want to edit your first post on this thread...?

Many of us have met the current Red Roo so it's not really an issue IMHO.

 

[medhead]

Re: Seat reservasidetion changed.

It's a nice throw away line, but staff do not have the ability to 'help out' other staff. All of the passenger movements and loading are centrally controlled, and whilst what you infer may have happened in years past, it most certainly does not today.

The human mind is devious. I have an experience in the last 4 years were a staff member provided demonstrably wrong information that I strongly suspect was designed to make sure there were business seats available for staff. The system may not allow them to give them those seats, but that doesn't stop them doing other things to benefit staff at customer expense.

 

[Pushka]

Re: Seat reservasidetion changed.

With all due respect, I'm not convinced of this. I know too many crew and local staff to know what does go on, system-enforced or not. There's always ways around things... You just have to know how.

Also, Red Roo may not wish their gender to be identified... Perhaps you may want to edit your first post on this thread...?

The last Red Roo I met was a he.