- Joined
- May 24, 2011
- Posts
- 2,626
- Qantas
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I received on email from Qantas on Tuesday letting us know that there had been changes to our flights to and from NYC from BNE next August/September. I logged into Q.com to check the booking but was reluctant to just press the 'confirm changes' button so called instead. It appears that QF 15 and 16 no longer end/begin in NYC and instead are LAX only. We now join QF11 from LAX to NYC and are on QF18 from NYC to LAX.
When I asked if our seats had changed in either direction I was told yes, you now have 44A and 51H on QF11. From 71A and B!!
Surprisingly I was asked if I was ok with the seats or if I wanted to change them. "Yes", I said, "We want to sit on the opposite side of the plane from each other". Actually, I said that I'd prefer us to sit together and was then asked what my preference would be in the three four three config. I said I'd like to sit in one of the pairs down the back if they were available. Yes they are. Would you like 71A and B again?" "Um, yes please".
Our Y+ seats on QF18 hadn't changed - 36 J and K.
My question is how do the reallocations occur? Are they automated? Why would two passengers be split across the plane on one flight (even when the same seats are available) but not on the other flight?
The same happened to us earlier this year when our HK flights changed. Not even close to each other when QF127 was changed from an A380 to a 747.
One other thing that has changed is my upgrade request to J for the flights back is now showing as two requests - 30K for the NYC-LAX leg and 90K for LAX-BNE. It might have been that way previously, but it wasn't something that I could see.
I had to chuckle yesterday as we got another email last night with another change, this time to departure times of 15 and 18. I was in to the booking like a flash to see if anything else had changed. Nothing. Phew!
When I asked if our seats had changed in either direction I was told yes, you now have 44A and 51H on QF11. From 71A and B!!
Surprisingly I was asked if I was ok with the seats or if I wanted to change them. "Yes", I said, "We want to sit on the opposite side of the plane from each other". Actually, I said that I'd prefer us to sit together and was then asked what my preference would be in the three four three config. I said I'd like to sit in one of the pairs down the back if they were available. Yes they are. Would you like 71A and B again?" "Um, yes please".
Our Y+ seats on QF18 hadn't changed - 36 J and K.
My question is how do the reallocations occur? Are they automated? Why would two passengers be split across the plane on one flight (even when the same seats are available) but not on the other flight?
The same happened to us earlier this year when our HK flights changed. Not even close to each other when QF127 was changed from an A380 to a 747.
One other thing that has changed is my upgrade request to J for the flights back is now showing as two requests - 30K for the NYC-LAX leg and 90K for LAX-BNE. It might have been that way previously, but it wasn't something that I could see.
I had to chuckle yesterday as we got another email last night with another change, this time to departure times of 15 and 18. I was in to the booking like a flash to see if anything else had changed. Nothing. Phew!
