Scoot service reductions

[markis10]

As posted on airlineroute.net


Scoot April/May 2013 Service Reductions | Airline Route – Worldwide Airline Route Updates

Scoot April/May 2013 Service Reductions

by JL
Update at 0420GMT 13MAR13

Scoot from late-April 2013 to late-May 2013 is temporary reducing operations to Gold Coast, Sydney, Taipei and Tokyo, where the low-cost carrier will reduce services by 1 weekly flight. Planned reduction as follow.
Singapore – Gold Coast 11MAY13 – 31MAY13 Service reduces from 5 weekly (Day x13; Day x24 from OOL) to 4 weekly (Day x136; Day x247 from OOL)
Singapore – Sydney 08MAY13 – 31MAY13 Service reduces from daily to 6 weekly (Day x6; Service also cancelled on 22APR13)
Singapore – Taipei Taoyuan – Tokyo Narita Service cancelled on 23APR13, 08MAY13, 14MAY13, 21MAY13 (Overall operation reduces from daily to 6 weekly during certain period)

 

[docjames]

Leading to the obvious question - fleet maintenance or loads?

 

[ozpete]

Yes I have been affected by this change. Issue is that Scoots local contact number keeps dropping out. Scoot isnt that good with after sales service. Anyone know an alternate way to contact Scoot other than calling Singapore direct.

 

[Awesom Andy]

I have no issue with calling the SIN based line on the couple of occasions that I needed to call them, and I don't think there's any other alternatives. Note that any changes related to the disruption will require management approval - the operator/robot on the phone isn't authorised to make amendments. They promised that an updated itinerary will be sent to me within 48 hours, but I'm not holding my breathe for it. This is the 2nd time I've booked on Scoot, and it looks like that I've made the same mistake twice.

 

[ozpete]

Andy, I would understand you have no issues with calling the Singapore call centre, as your profile says you are in Singapore .

As for the "robots" I agree with you totally.

 

[Mal]

Leading to the obvious question - fleet maintenance or loads?

From the reduction, it does look like one of the planes is in for some heavy maintenance...

 

[Awesom Andy]

It's been 3 days, and they still haven't updated my booking with the required changes. Calling them again this morning, and got told to wait another 3 days. At least I booked using an AU credit card, which, in the case of a charge-back, is a lot easier than a SG card.