Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Samsonite warranty anyone?

Status
Not open for further replies.

Grogan

Member
Joined
Jan 13, 2012
Messages
118
Points
10
I purchased a samsonite case in New York, loaded it with 22.5kg for flights back to Oz. The combonation lock was broken (closed) on return to Oz. I had not kept the reciepts and thought I would have a hard time claiming on the lifetime warranty. Called the Australian number and had a new lock sent out within 2 days, no cost. Also had the option of sending it to them and they would put the new lock in again, no cost.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,761
Points
1,815
The link you provided takes me to another story - but IIRC the samsonite clip said something along the lines that the warrant didn't cover flying or something?

I tend to ignore any terms and conditions like that and simply assume the goods must be fit for purpose, as required under Australian consumer law. To me, that includes travel by air :)

Having said that, I stick to two-wheeled samsonite soft-sided luggage. I have been more than satisfied with my purchases and only replace the bags when the exterior gets a bit too scruffy (and that's after many many years).
 

Anna

Established Member
Joined
Jan 17, 2005
Messages
2,463
Points
595
I had a broken lock on a Samsonite Oyster case about 4-5 years ago and had no trouble getting it fixed under warranty. It wasn't a new case either. Can't remember how old it was.
 
The Qantas Premier Platinum Card delivers up to 100k Qantas Points, 75 bonus Status Credits, complimentary lounge invitations and travel insurance. All this with a reduced first-year annual fee of $199.

Recommended by the Australian Frequent Flyer
Status
Not open for further replies.

Community Statistics

Threads
86,568
Messages
2,098,460
Members
53,895
Latest member
louie-m
Top