I purchased a samsonite case in New York, loaded it with 22.5kg for flights back to Oz. The combonation lock was broken (closed) on return to Oz. I had not kept the reciepts and thought I would have a hard time claiming on the lifetime warranty. Called the Australian number and had a new lock sent out within 2 days, no cost. Also had the option of sending it to them and they would put the new lock in again, no cost.