RSA MEL F Lounge Qantas Official Response (Refused Drinks)

[opusman]

But I was simply discriminating between the position of the RRs, and what they can do/post unilaterally versus what they are limited to say via instructions from higher up.

That's the problem with your (and others') approach to RR. There is no difference between the two. RR has no position other than that of Qantas.

 

[medhead]

That's the problem with your (and others') approach to RR. There is no difference between the two. RR has no position other than that of Qantas.

there is still a person behind Red Roo. I reckon that person is rather passionate about Qantas, otherwise they wouldn't have taken on the role. I think it is reasonable to engage in civil discourse with the corporate figure out of respect for the person/s who are behind the account. There is a big difference between the company and the person who represents the company.

 

[ketsuzei]

That's the problem with your (and others') approach to RR. There is no difference between the two. RR has no position other than that of Qantas.

Taking "RR" as a proxy for overall Qantas engagement with AFF (including "lunch with Lesley"-type gatherings), I think we're certainly better informed than the (non-AFF-reading) general public. The type and style of communication has certainly been different to the broader Qantas corporate stance.

 

[opusman]

So why has RR not responded to this thread, or in any of the countless other threads where the plaintive cries of "Red Roo? Where are you?" were met with naught but the sound of tumbleweeds?

As I keep saying, the person behind the RR account is probably quite lovely and I have no doubt has their own private opinions of Qantas. I have absolutely nothing against them. But unlike many of you I am able to distinguish between the person and the persona. They are here as the QF official representative and are not going to do or say anything that another QF representative would not do or say, which is to say nothing that contradicts the official company line.

 

[ketsuzei]

So why has RR not responded to this thread, or in any of the countless other threads where the plaintive cries of "Red Roo? Where are you?" were met with naught but the sound of tumbleweeds?

Hopefully most people here can see things in slightly more nuanced fashion. I certainly don't expect (and wouldn't want) a response from RR to every single complaint, and nor would I see much use in anything that deviates from the official Qantas line so much as to be unrealistic. But I've definitely taken away more from RR engagement than I would have got from reading Qantas press releases. The heads-ups regarding MASA removal were particularly useful to me.

 

[medhead]

So why has RR not responded to this thread, or in any of the countless other threads where the plaintive cries of "Red Roo? Where are you?" were met with naught but the sound of tumbleweeds?

As I keep saying, the person behind the RR account is probably quite lovely and I have no doubt has their own private opinions of Qantas. I have absolutely nothing against them. But unlike many of you I am able to distinguish between the person and the persona. They are here as the QF official representative and are not going to do or say anything that another QF representative would not do or say, which is to say nothing that contradicts the official company line.

How do you know what difference I can and cannot see? It is precisely because I can see the difference between a person and a persona that I try not to treat red Roo like an inanimate object.

 

[TomVexille]

So why has RR not responded to this thread, or in any of the countless other threads where the plaintive cries of "Red Roo? Where are you?" were met with naught but the sound of tumbleweeds?

I believe RR has been in touch with the OP about their concerns in this case. Just because they haven't posted in this thread doesn't mean that they aren't working on it.

 

[opusman]

But I've definitely taken away more from RR engagement than I would have got from reading Qantas press releases. The heads-ups regarding MASA removal were particularly useful to me.

I've never said RR isn't a valuable asset. This whole discussion started because I simply said words to the effect of "Don't expect RR to have a different opinion on this matter to Qantas, because they are Qantas". Sometimes I wonder about people's reading comprehension skills

 

[ketsuzei]

Sometimes I wonder about people's reading comprehension skills

Mine are just fine, thank you.

 

[RichardMEL]

OT to this thread but hey I'll pile on

Sigh... stop viewing RR as an AFF member. They are an extension of QFF, nothing more.

The person(s) behind the account may be the nicest human since Jesus but on this forum they are Qantas.

You can't have it both ways though. On the one hand you give RR a hard time for "only" posting positive items, yet then say don't treat them like an AFF member but QF (which I do actually agree with).

So you're complaining that someone you point out as being a corporate representative only posts corporately appropriate items? I don't get it.

As others have said RR has done many great things to help people behind the scenes. You can't possibly expect public utterings from a corporate representative that would be of a personal nature (ie: their own opinions).

If I was ever (God forbid) required to speak (write) on behalf of my employer I know I'd have to toe the party line, despite MANY disagreements I know I would have with whatever the policy was (trust me, I do, so it's good I don't speak for them !!!).

I did actually have the pleasure to meet RR at a recent event and did mention this very issue to them as in how difficult it must be to read a lot of stuff and obviously have their own views as opposed to the company line. Let's just say the response was to the affirmative.

Just my 2 cents.

 

[RichardMEL]

So why has RR not responded to this thread, or in any of the countless other threads where the plaintive cries of "Red Roo? Where are you?" were met with naught but the sound of tumbleweeds?

With this thread in mind specifically IIRC RR told the OP this had been escalated within customer care/relations, and one presumes (hopes!) that process is still going on as the OP is still waiting a response.

Assuming that is still the case what can RR possibly say ? ".. still being investigated internally.. no news yet"?

RR isn't responsible personally for all the processes in various departments within QF but a "face" (to AFF anyway) for such things. If things are bogged down internally (and anyone who has worked in a large corporate environment will know how that can go) what can they do?

You'll also note that RR had responded to the OP privately and that seems to be the position they/QF wish to take which is their right. Perhaps they/QF don't feel they need to pubically post such things, or there are reasons to not post (I don't know).

and no I'm not trying to defend QF or RR as may seem, but to offer another opinion. I do understand the frustration with many complaints that do seem to have no obvious resolution.

 

[serfty]

[moderator hat]

This thread is a discussion on the topic of a member and their travelling group being "cut off" after 3 drinks over 1¾ hours in the MEL Qantas First Lounge with "RSA" being cited.

It is not a discussion on the Qantas' Company Representative.

Any reference here of Red Roo should be in relation to the topic, not a general post on the representative's role on AFF.​

[/moderator hat]

 

[RichardMEL]

Perhaps more germane to this thread and the issue raised a few pages ago regarding people's dress and service levels based on such.. Personally I feel the whole notion of one's "standing in society" is part of that and almost a throwback to the class divide. I know there's an irony to discuss something like the "First Class" lounge, which in itself is elitst, but I also see that as something more in the past. F is not the domain of royalty or the corporate elite these days. heck, I'm flying F tomorrow! As others have opined the notion that one does not travel in your sunday best or smoking jacket or the like as it was in the past just means times have changed. The slob in the corner could be a billionaire, or the woman in the smart business attire might have got it at the Op Shop - and so what? What does any of that really MEAN anyway? Money, social"class", job etc doesn't strictly define the worth of a person *as* a person to me.

Anyway I would think that ANYONE in the Flounge who has entered on appropriate credentials should be treated equally by staff with respect - as you would expect in any establishment from The Melbourne Club, to your local maccas. I know I am an idealist right?

 

[Ansett]

Hi all Just wanted to clarify something

I contacted Red Roo asking what the policy was, I was then contacted by Customer Care, who provided the response that they were correct in limiting drinks due to RSA this is the point from where I commenced this thread as I thought it may be of interest to other members.

I contacted Red Roo again to express my disappointment with this response and hence the escalation up the tree so to speak.


The useful information as far as RSA provided by a number of members has been forwarded to Red Roo to form part of the consideration.


Red Roo has committed to providing a response by the end of today. I assume based on receiving a response from customer care.

 

[JohnK]

Alcohol-dependents much?

How or why?

What does tolerance to alcohol have to do with dependence? I don't need to drink every day. I usually don't drink Monday-Thursday but will have a drink or 3 Friday-Sunday. I am also ~120kg and standard drinks are based on someone weighing ~65kg.

But that's OK. Continue to tarnish everyone with lowest common denominator.

 

[vitagen]

John wait until you're married then it's 3-6 every night.

 

[DC3]

I'm finding this thread rather intoxicating.

 

[Ansett]

Ok well I would pretty much call 5.10 pm on a Friday afternoon end of the week and NO response as promised. So sadly I can not update you with the outcome of the escalation.

 

[anna2103]

For example, a request to clarify how refunds are calculated in the event of an involuntary downgrade.

O/T but what was the outcome of Emily's parents?

 

[DC3]

O/T but what was the outcome of Emily's parents?

That thread was pulled before Christmas.

http://www.australianfrequentflyer..../downgraded-from-business-class-63686-37.html

We may never find out what happened? Unless something new has been posted, elsewhere.


Edit: Wound-up at 1448 posts